Hotel One Shot Tabakalera House
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Hotel One Shot Tabakalera House

Paseo Duque De Mandas 52 Plaza de las Cigarreras, 20012 San Sebastian - Donostia Spain
Traveller (172)
Room & Suite (102)
One Shot Tabakalera House
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About

4.0
#25 of 67 hotels in San Sebastian - Donostia
3.8 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.7 of 5 bubbles
Value
One Shot Tabakalera House is a four-star hotel located in Tabakalera, the International Center for Contemporary Culture. The building, completely renovated in 2015, was the old tobacco factory of San Sebastián and is located next to the train station and the Cristina-Enea park, just a few minutes walking from the city center. The cultural project of Tabakalera has as main objective to promote the contemporary cultural creation, as well as to generate and to share knowledge. The hotel has 42 rooms, all of them exterior, divided into four categories, among which five Suites and five Duplexes stand out. In addition to these rooms there is an artist’s residence. With an exclusive and selected design by Alfaro-Manrique study; all room sare equipped with extra comfortable bed with American profile (33cm), flat screen TV, design lighting, individual climate control, mini-bar, safe and a spectacular rainshower. The hotel also has a breakfast room, sauna and fitness room. The city centre is just a few minutes away from our location. You can get to the San Sebastián’s main shopping area by crossing the María Cristina Zubia bridge, which will take you to some of the city’s most emblematic spots, such as the Buen Pastor Cathedral, La Concha Beach and City Hall. Close to Tabakalera is the Gros district, one of the city’s trendiest and most cosmopolitan areas with points of interest such as the surfer-friendly Zurriola beach or the Kursaal Congress Centre, host of the famous San Sebastián Film Festival. The city is also known around the world for its cuisine, its restaurants and its pintxo bars, especially those located in the old town (Parte Vieja), which is just a 15-minute walk away from the hotel. Let the infinite flavours of Donostia seduce you! We are just 300 yards away from the Donostia bus and train stations, 0.9 miles from the port (20-minute walk) and just 13 miles from San Sebastián Airport (Approximately 30 mins. away on public transport). Other nearby airports are Biarritz (29 miles) and Bilbao (61 miles).
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Baggage storage
Newspaper
24-hour check-in
24-hour front desk
Wifi
Sauna
Breakfast available
Breakfast buffet
Non-smoking hotel
Express check-in / check-out
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Housekeeping
Safe
Telephone
Minibar
Flatscreen TV
Bath / shower
Wardrobe / wardrobe
Bottled water
Private bathrooms
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English, French, Spanish, Italian
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Location

Paseo Duque De Mandas 52 Plaza de las Cigarreras, 20012 San Sebastian - Donostia Spain
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
San Sebastian Airport
15.7 km
See all flights
Biarritz Parme Airport
40.4 km
See all flights
328Reviews6Q+A13Room tips

Reviews
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Detailed Reviews
Jodie P wrote a review Mar 2024
Liverpool, United Kingdom67 contributions73 helpful votes
Hotel's Favourite
4.0 of 5 bubbles
Recent work trip. 8 of us stayed here and none of us had any complaints.

The rooms are spacious and had everything we needed.
It’s worth noting there are no tea/coffee facilities in the room; however, this wasn’t an issue for us as we didn’t spend too much time in the room.

The beds are comfortable and there were both soft and firm pillows.

There’s a decent wardrobe with both hanger space and drawers.
There’s a desk space with chair too.

Toiletries were also provided which I wish I’d known before arrival as I could have saved some space in my carry on.
- Shampoo
- Shower Gel
- Body Lotion
- Toothbrush
- Toothpaste
- Shower Cap

The rooms could do with a fresh coat of paint as there were scuff marks etc on the walls but that aside I had a lovely stay and wouldn’t hesitate to return.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
afinetraveler wrote a review Sept 2021
Washington DC, District of Columbia989 contributions423 helpful votes
4.0 of 5 bubbles
Very nice hotel, with a somewhat industrial aesthetic. The room was large and comfortable, but it didn’t come with all the amenities one would expect.

Breakfast was fine, and a bit unusual in that every item of food was sealed in a glass container (for self service). The woman attendant said it had something to do with minimizing container waste, though I suspect it was there approach to limiting Covid exposure.

Anyway, I was happy to stay here for a night.
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nagore A OSTBKH, Atención al cliente/recepción at Hotel One Shot Tabakalera House
Responded 27 Sept 2021
Dear Afinetraveler, Thank you for reviewing you past stay with us and taking the time rating us. We are pleased to learn overall you enjoyed your stay with us and you found your room to be large and comfortable as we aim to provide the best of the bests experiences to our guests. In addition, we are happy that you started the day enjoying our breakfasts. And, please note despite amenities are not displayed in the room, we do offer all of them free of chage to our guests so please do not hesitate to request them in your next stay! Looking forward to welcoming you back again. Kind regards, Nagore A. Front desk manager
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Julio H wrote a review Sept 2020
17 contributions
5.0 of 5 bubbles
From the moment we came in we were made to feel welcome at the reception. The hotel looks amazing. We booked the duplex room that was tastefully design with plenty of space.
The location of the hotel is also ideal as it is next to the bus station and walking distance to the beach and the city center
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Date of stay: August 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nagore A OSTBKH, Atención al cliente/recepción at Hotel One Shot Tabakalera House
Responded 12 Sept 2020
Dear guest, Thank you for sharing your feedback about your recent stay with us. From One Shot Tabakalera House we are delighted to learn that our daily efforts towards the comfort of our guest are reflected in great stay as yours. As you pointed out, our unique design has been decorated with a great taste and we are pleased to learn that with the combination of our perfect location in the city, it made a different in your stay. We will be thrilled to welcome you back in the future! Kind regards, Nagore A. Front desk manager
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Diana M wrote a review Aug 2021
The Hague, The Netherlands23 contributions32 helpful votes
1.0 of 5 bubbles
Very disappointed by total lack of understanding. We’ve booked our stay in this hotel some time in advance and the money were deducted from our account as per terms of the reservation. However, as both Spain and the Netherlands were turning red and as I had to go abroad to see my sick mother right after the trip, we did not dare to risk having to quarantine ourself and hence miss my other trip.
I asked the hotel to either change the dates or to give us a a voucher so we can travel when the situation is a bit more certain, but both options were immediately refused.
I fully appreciate that the hospitality sector has taken a very hard hit during the pandemic, but if anything, it had to teach us some understanding and flexibility. We were not asking for our money back, we were only asking to potentially come back some other time instead! Statistically speaking, chances of people using vouchers are minimal, but for the hotel showing some good will would have not created any frustration on our part.
It’s a pity that an immediate profit is more important than a retention of a happy customer!
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nagore A OSTBKH, Atención al cliente/recepción at Hotel One Shot Tabakalera House
Responded 16 Sept 2021
Dear H8865TBdianam, Firstly, we would like to thank you for taking your time writing a review despite the fact you did not give us the chance to accommodate you. Kindly note when you booked a non-refundable rate it implies a 15% discount from the flexible rate on which cancellation and modification policies are more restricted. Nonetheless, from One Shot we do always look towards our guests needs and despite this rates were fully non-refundable or amendable prior the pandemic, we nowadays offer a month prior to arrival flexibility, like in your case. Applying a different condition towards your reservation would have been dishonest towards all of our guests who choose that early booking rate and we are sorry to learn that in your case you had the impression that our utmost is the profit above the guests as we daily work and strive to create the best experiences we can provide to our guests. It would have been a pleasure to discover you such a great city as San Sebastian so please, do not hesitate to get in touch with us if we can assist you anytime. Kind regards, Nagore A. Front desk manager
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Heartsease21 wrote a review Oct 2022
United Kingdom18 contributions1 helpful vote
4.0 of 5 bubbles
Situated inside a cultural centre (an old tobacco factory we are told), One Shot is home to one of the comfiest beds we have ever stayed in!

Service was excellent - Nagore at check in was fantastic, very friendly and keen to ensure that we were well prepared for our long weekend (great info on recommended places to eat and drink). We did not understand the comments on lack of service or a functioning reception as we thought that Nagore and her team did their upmost to ensure all was OK.

Yes, a bar would have been an added bonus but we booked knowing there wasn’t one and so could have booked elsewhere. Breakfast is a bit ‘out there’ in terms of its circular approach which could put some guests looking for a large breakfast off.

Rooms were very modern and designed to a high spec, although no mirror or bin in the bedroom! Coat hooks would also be useful as San Sebastian is known for its downpours and so nowhere to put soggy coats!

Location is not the most ideal (not helped by the renovation works of the railway station underpass/ bridge) but the old town can be claustrophobic at times and the park opposite is lovely.

All in all a delightful hotel and one to be recommended!
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: Head to the rooftop bar of the adjoined cultural centre for great views and beer!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nagore A OSTBKH, Atención al cliente/recepción at Hotel One Shot Tabakalera House
Responded 13 Oct 2022
Dear Heartsease21, Thank you for reviewing your past stay with us in One Shot Tabakalera House, we are thrilled to learn our excellence in service was reflected during your stay. We would like to thank you for appreciating all those One Shot Hotels details that make us unique such us our great and comfortable beds and extra detailed design. In addition, we are happy to learn that our breakfast assisted you starting your days and we hope we get the opportunity in the future to recommend you all the different bars located in the area. As well pointed out, we are located inside the cultural centre and old tobacco factory of Tabakalera and whilst we are sorry that your found our location not convenient, we are happy to learn that the park in front of us make a difference on your stay. Thank you again for valuing not only our details as well as providing us the opportunity to keep improving, we hope tp have the pleasure in the future to welcome you back and keep providing that excellence in service we are well known for. Kind regards, Nagore A. Front desk manager
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johnhp702 wrote a review Mar 2020
Derby, United Kingdom19,704 contributions2,054 helpful votes
+1
5.0 of 5 bubbles
Fabulously contemporary and stylish boutique hotel in a wonderful location which is within easy walking distance to bars, restaurants and sights. Booking, arrival/departing efficiently and quickly achieved with the ever helpful staff. Room 309 stylishly decorated, spotlessly clean and one of the most comfortable beds that I have ever slept in. Buffet breakfast had everything that we needed to set us up for the day exploring the city
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Date of stay: March 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Higher floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NagoreAOSTBKH, Director de Recepción at Hotel One Shot Tabakalera House
Responded 23 Mar 2020
Dear Johnhp702, Thank you for your time writing about your past stay with us in One Shot Tabakalera House. We are thrilled to read your past stay. As you pointed out, we are located minutes away from the main attractions of the city as well as close-by to the main stations of San Sebastian. We are pleased to know that our great 24/7 staff was helpful during your stay as we always do our utmost to provide our guests with the best of services. And in addition, we are really happy to learn you enjoyed the facilities of your room (one of our hallmarks in every One Shot are our great extra-comfort beds which we are pleased you enjoyed) along with a great breakfast in the morning. For all mentioned above and more great details to discover from One Shot, we will be delighted to have you with us in the near future. Sincerely, Nagore A.
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wooder111 wrote a review Jun 2022
7 contributions
4.0 of 5 bubbles
Fantastic location for arrival by public transport, just a couple of minutes walk from bus and train station, also just a few minutes to get right into the hub of the city and not too far either to walk to the fantastic beach's. The room is spacious but could do with making slightly more or the upper level where the chair and sofa are situated, it needs a TV (with more than just Spanish channels available) so you can relax after going out for a long day exploring or a night of entertainment. The bed is sooooooo comfortable, and the bathroom more than adequate (but we did miss having the option to have a bath and sooth those aching joints after a day exploring).

However, BY FAR the best thing about this hotel is the staff..................they are FANTASTIc and really made our stay even more memorable, THANK YOU!!!! a special mention from our experience is for Nagore..............she has the BEST customer service I think we have ever experienced and is a complete credit to this hotel.

Thank you Nagore, and hope to see you again one day.
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Date of stay: June 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nagore A OSTBKH, Atención al cliente/recepción at Hotel One Shot Tabakalera House
Responded 3 Jul 2022
Dear Wooder, Thank you for your past stay with us in One Shot Tabakalera House, it has been our pleasure to accomodate you. As you well pointed out, we are located in a convenient location inside the Cultural Centre of the City and just a few minutes away from the rest of main tourist attractions San Sebastian has to offer. We are happy as well to learn that you enjoyed our great One Shot Duplex rooms and whilst we make a note about the TV, we are thrilled to learn that you enjoyed our great extra-comfort mattresses. In addition, not only myself but all the rest of One Shot we are proud to read from our guest´s experiences that our daily efforts do make a difference in your stays. Thank you very much for your kind words, we will be delighted to accomodate you back in the near future and personally, I will be thrilled to keep on recommending you places to enjoy such a great city as San Sebastian. Kind regards, Nagore A. Front desk manager
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jeremyvrn wrote a review Aug 2020
Paris, France1 contribution
5.0 of 5 bubbles
The staff was very attentive to our needs and always quick to answer them. The breakfast we had was awesome. The hotel is just 15 minutes away from the old city which makes it easy to visit. The receptionist had great advice and the bedroom was simply wonderful.
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Review collected in partnership with this hotel
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nagore A OSTBKH, Atención al cliente/recepción at Hotel One Shot Tabakalera House
Responded 18 Aug 2020
Dear Jeremyvrn, Thank you for your stay with us in One Shot Tabakalera House and writing about it. It is a great pleasure to read from your words that you had a great stay and we are thrilled to learn we reach to the top of your preferences, we are looking forward to welcoming you back as our utmost is to make you feel at home. Kind regards, Nagore A. Front desk manager
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Vcs wrote a review Sept 2023
33 contributions46 helpful votes
1.0 of 5 bubbles
Nothing like the website! Rooms are not what they seem. Ours had a window so high we did not see outside… felt like a glorifies prison.
Tried to get a water from the fridge - beware at €300 there is no complimentary water - and it was not possible as the fancy water at €3 needed a bottle opener and none is provided!
The entrance is so confidential you might miss it, Waze certainly did. Which is the best that can happen, give it a miss!
A good point: the night staff was friendly.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nagore A OSTBKH, Atención al cliente/recepción at Hotel One Shot Tabakalera House
Responded 12 Sept 2023
Dear Virginia, Thank you for your past stay with us and thank you for taking your time reviewing it. From your review, we are sorry to learn that we did not make it to the top of your preferences and that your room alocation was not satisfied, we do provide pictures of all types of room in our website and do feel sorry you could not get that home away from home feeling we aim to provide to all of our guests. In addition, would like to apologise for the fact no complimentary water was provided as there was an issue with the courier company. We always do provide in all our One Shot Hotels with courtesy water at the beginning of your stays so please do accept our apologies as this was not the case. We are also sorry that as being integrated inside the Cultural Centre from the city was hard to find us, though we hope you enjoyed being accommodated in a historical building was something you enjoyed. On the other hand, we are happy to learn that our 24/7 staff was friendly and we do hope you will give us the opportunity to accomodate you back in the near future. Kind regards, Nagore A. Front desk manager
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Libby B wrote a review Oct 2022
6 contributions2 helpful votes
3.0 of 5 bubbles
We were really looking forward to our stay here as it seemed like a very cool hotel. Unfortunately it didn't meet our expectations and was let down by the services. Based on the fact this is a 4 star hotel I would at least expect tea and coffee making facilities and at the very least water glasses!!! I couldn't believe it! They did provide a kettle and mugs when we asked but surely this should be a given.
We also had to ask for an iron and ironing board.
It seems like the design and minimalist style they were going for results in a non practical room - one seat, no where to put luggage, no glasses, no ironing board etc.

It is lacking a bit of atmosphere and doesn't have a bar or restaurant. The location was good for town and the bus station though.

On a positive note bed and pillows were really comfy and the staff were friendly. Probably wouldn't stay here again considering the price, we just expected more.
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Date of stay: September 2022
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nagore A OSTBKH, Atención al cliente/recepción at Hotel One Shot Tabakalera House
Responded 9 Oct 2022
Dear Libby, Thank you for your recent stay with us in One Shot Tabakalera House. We appreciate your feedback provided and are sorry to learn by your experience that you were let down by our services as we daily do our utmost to achieve the excellence in the service we provide. From the other hand, we are happy to learn our convenient and perfect location meet your expectations as well our bedding and 24/7 great staff. We truly hope you will provide us an opportunity in the future, hence we are looking forward to welcoming you back again. Kind regards, Nagore A. Front desk manager
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Not the right property for you?
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PRICE RANGE
€115 - €207 (Based on Average Rates for a Standard Room)
LOCATION
SpainBasque CountryProvince of GuipuzcoaSan Sebastian - Donostia
NUMBER OF ROOMS
42
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HOTEL ONE SHOT TABAKALERA HOUSE - Now €152 (Was €̶1̶6̶8̶) - UPDATED 2024 Reviews & Price Comparison (San Sebastian - Donostia, Spain) - Tripadvisor

Frequently Asked Questions about Hotel One Shot Tabakalera House
Which popular attractions are close to Hotel One Shot Tabakalera House?
Nearby attractions include Maria Kristina Zubia (0.2 km), Edificio de Correos (0.4 km), and Tabakalera (0.02 km).
What are some of the property amenities at Hotel One Shot Tabakalera House?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at Hotel One Shot Tabakalera House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel One Shot Tabakalera House?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel One Shot Tabakalera House?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel One Shot Tabakalera House?
Conveniently located restaurants include Old Town Coffee, Bodegón Usarbi, and Pizzeria Paparazzi.
Are there opportunities to exercise at Hotel One Shot Tabakalera House?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Hotel One Shot Tabakalera House located near the city centre?
Yes, it is 0.1 km away from the centre of San Sebastian - Donostia.
Which languages are spoken by the staff at Hotel One Shot Tabakalera House?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Hotel One Shot Tabakalera House?
Many travellers enjoy visiting Castillo de la Mota (1.4 km) and Caserio Katxola (2.1 km).
Does Hotel One Shot Tabakalera House have any great views?
Yes, guests often enjoy the city view available here.
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