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Av. Sabino Arana 14, 48013 Bilbao Spain
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US$54
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About

#6 of 57 Specialty lodging in Bilbao
Location
Cleanliness
Service
Value
We are the ONE!, We're a cozy hostel with the BEST LOCATION in BILBAO!Just a 4 minute walk from the Bus Station TERMIBUS (Airport Bus' stop) and the San Mames Train Station! Moreover, we are a 30 SECOND walk from the Metro Station San Mames, 30 SECOND walk from the Tram Stop Sabino Arana, 8 Minute walk from the Euskalduna Congress Center, 15 Minutes walk from GUGGENHEIM Museum and a 1 MINUTE walk from the SAN MAMES FOOTBALL Arena.Comfortable duvet, pillow, bed linen (Our BEDS are 10 CENTIMETERS LARGER than regular ones, Your confort is a MUST to Us) and TOWEL, and just as at HOME, SHOWER GEL and SHAMPOO is on Us. Safety Deposits are available.Every day from 7 - 11 am we serve an all you can eat massive breakfast (YUMMY Croissants included), which is way above the typical hostel standard.PIL PIL Hostel offers our guests Free Internet & WiFi and a modern Kitchen directly connected to our common area, get relaxed and enjoy our SHARING LIBRARY, where guests share guides and tips for visiting Bilbao, as well as other books.And last but definitely not least, Our STUNNING and UNIQUE URBAN PATIO.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Bicycle rental
Hiking
Concierge
Outdoor furniture
24-hour front desk
Vending machine
Shared lounge / TV area
Sun terrace
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Room features
Soundproof rooms
Safe
Good to know
HOTEL STYLE
Budget
Languages Spoken
English, Russian, Spanish, Serbian and 1 more
233Reviews4Q+A5Room tips

Reviews
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Lucy W wrote a review Oct 2021
2 contributions
We Paid £18 euros to leave our bags here for a few hours and the staff were rude, wouldn’t let us use the toilet and wouldn’t let us collect our bags at an earlier time than we initially said. Would not recommend
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from PilPil Bilbao, Dueño at Pil Pil Hostel
Responded 28 Oct 2021
Dear Lucy, the price You've agreed to and paid, was set for the bags storage company, Nannybag, and is set based on the time that you are supposed to use the service, afterward if voluntarily you don't meet those periods, It is up to You! Let me debrief especially for the possible readers of this review what really happened, All discussed with Your BF in Spanish, a pity you couldn't understand the explanations I've provided to him. You contracted to leave your bags from 10h, and You showed yourself almost 12:30h... I asked to You in order of confirming that You will pick them up at 17h, But You said that You will arrive at 15h, I explained to Your boyfriend that we work with appointment and I will be there by 15h, Then at 14:32h You called saying that You where there, I explained that You where earlier, but anyway I was on my way and went immediately to deliver your bags... I arrived (At 15h You had your bags as initially agreed)... Then If you pay a price for 7h service and You finally use it for 2.5h ... It is not the service provider's fault... And about using the toilet, yes Unfortunately due to the Covid-19 pandemic, its use is restricted only to guests,,, understandable for the most.. isn't it? Have a lovely day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VerenaHil wrote a review Oct 2019
Germany15 contributions5 helpful votes
Not the most modern and cheap hostel but very nice staff, includes a little breakfast, has an outdoor area and I slept very well... Only a few people stayed while I was there. So, a thumbs up from me :)
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Date of stay: October 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Charles D wrote a review Sep 2018
2 contributions
Aggressive and threatening! Avoid that place by all means. We got kicked out of the PilPil hostel at 1am, shortly after our late arrival, by the receptionist Francisco because he did not want us to lock the bikes! Upon reservation, the hostel said it was okay for the bikes but Francisco decided otherwise. He is aggressive and threatening, he claimed "I am the chief, I decide!" He did not give a refund of the night and kicked us out at 1am with no place to sleep. We are going to Santiago by bikes, we just have arrived in Bilbao by bus from Toulouse and the whole story was quite unreal to me. I wish we I had not booked at PilPil hostel nor met Francisco : they took our money, kicked us out aggressively and put us in a dangerous situation in the middle of to the night in an unknown city. Avoid that place.
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Date of stay: September 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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James P wrote a review Jul 2018
5 contributions3 helpful votes
We stayed in Pil Pil Hostel for three nights and we found it was clean, well-managed (with a 24 hour reception) and with decent facilities.Furthermore, the tram line runs right outside and there is a Metro station across the road, making all of Bilbao's attractions a quick 5-10 minute journey. My only issues are with the showers and the lack of air conditioning/fans. In the showers, either the lights (on an automatic timer) would switch off a minute into your shower, or the water would be either too hot or too cold. Often I had to compromise and - in finding the perfect temperature - spent the rest of my shower in the dark. As for the lack of AC - we stayed during July and the rooms are relatively small, often resulting in stuffy heat that could have been alleviated easily with even just a few fans. Apart from this, Pil Pil is a very standard hostel in a good location and with good staff.
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Date of stay: July 2018
Value
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Trip type: Travelled with friends
Room Tip: Make use of the tram and the Metro - these really make the centre of Bilbao feel much closer
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Priska K wrote a review Jun 2018
8 contributions7 helpful votes
I came to Bilbao as a pilgrim, I started the Camino de Santiago in Bilbao and my return flight was departing from Bilbao, too. And this hostel is listed on the private albergue for the camino so I made a reservation here (a 12-bed dorm room). FYI, I'm working in hospitality area in Australia and I am "amazed" at how the staff (only one male staff) treated me. If I do to my guests what he did to me, I would be fired by my boss. I'm serious. Not only is he rude, but also mean. Horrible man. I had 3 horrible experiences in here. 1. I arrived before check in time. I know the rules that the bed wasn't ready and all I can do was to drop my luggage. I asked if I could use the toilet. He said, "Be careful, because I just cleaned it." WAO! Is he saying that I would make the toilet dirty after one pee?? What kind of person said that?? Was he reluctant to let me use the toilet because I haven't checked in?? Or is it because I wore hiking boots (like every pilgrim does) and he was afraid that I will make the floor dirty?? I won't even say that sentence to any guests who come to my house! 2. After I used the toilet, I sat on the sofa in the common area. He suddenly approached me and said, "You have to go, because the common area is closed." WAO! I didn't see any sign that it's closed! According to my understanding, if a guest is coming before check-in time, he/she can't use the room but is welcome to use the facilities. And he was telling me TO LEAVE. It was an imperative sentence! I already felt like I wasn't welcome. I didn't feel the atmosphere of the hospitality. I mean, I did nothing but sitting! I didn't turn on the TV, I didn't fart, I didn't use the power socket, I didn't even take water from the tap! And that guy kicked me out from the hostel and asked me to return after 1pm. I honestly cannot understand why the common area is closed. Is it closed for an outsider like me, because I haven't officially checked in? Is it also closed for other guests who have stayed there? Would my appearance in the common area make a bad impression for other guests? I wanted to look for another accommodation but I can't get my money back if I cancel it (a decision I regret later). So I did what he asked: I put what I need in my small bag and leave my backpack at the receptionist. What's worse, he stood in front of me, watching me, while I was organizingy small bag, to make sure that I would leave. I felt like I was a prisoner as he monitored every movement I made. I am hurt by his attitude. I felt rejected. 3. It was past midnight and I went to the toilet (which is located outside the room) as my phone rang and I answered the incoming call. I brought my phone to the toilet and later sat in the kitchen to talk to my partner over the phone. He came to me, "Excuse me. You're not allowed to talk in here. You can go outside the building or hung up." WAO! It's you again! And with your incredible rude, brutal, and mean attitude! Since when a hotel staff TELL YOU what to do and what not to do? I started to feel that THIS IS a prison. I told him that I'd keep my voice down. But he didn't want to listen, "It's past midnight so you can't talk in here." SINCE WHEN? I didn't talk loudly, I didn't laugh, I didn't scream, and I wasn't even in the room (to disturb other guests). At that time, I wanted to check out and leave. I had to say goodbye to my partner over the phone and hung up (because I will not obey his order to go out from the building, which I think is more ridiculous). Are you saying that the walls are so thin so everyone in the bedroom could hear every words I said in the kitchen?? Maybe the wall IS thin, because at the time I wrote this (it's 02.30am), I could hear him coughing and using the microwave in the kitchen! Maybe I should shush him for making noises! I wanted to cry, not because I was sad, but because I felt I was bullied, not respected, and angry. I cannot tolerate what he did to me. That's not how you treat people, especially guests. The most important thing in hospitality industry is to be nice, friendly, smiling, interact politely with the guests, and have a good manner which can make people feel welcomed, safe, and have a good time. That's why it is called HOSPITALITY. I don't know who the staff is, but he represents the whole property. He does not even smile. He was mean. I call it bullying. I don't care if he's the owner or someone special, but THAT'S NOT HOW YOU TREAT PEOPLE. I'm really serious. I'm disappointed. Sorry, I'm not disappointed, I'm angry.
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Date of stay: June 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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liamhawkins wrote a review Apr 2018
London, United Kingdom1 contribution
Traveled with a of 12 in April, we arrived at around 10am and a room was already available to change and drop our bags, check in was easy and staff really friendly. The hostel in a great location, tram and underground stop right outside and an easy stroll along the river to the Guggenhiem. We were in 4 private rooms which are next door from the main reception, rooms were really clean, freshly decorated with a kitchenette in the common areas with fridge, tea and coffee. Shared bathrooms were clean with shower gel and powerful showers. Staff were really helpful and accommodating, one of the party missed his coach home and staff helped him contact family long after we checked out. Perfect base for Bilbao at a great price, would recommend to all! Thanks
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Date of stay: April 2018
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yang B wrote a review Jan 2018
2 contributions6 helpful votes
Clean, comfortable hostel. Especially kind staffs were impressive. I left my belongings when I leave from this hostel, and ask them to send those things to me. Kindly they sent them to me actually!
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Date of stay: December 2017Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Natalia T wrote a review Oct 2017
3 contributions3 helpful votes
Very nice hostel, clean, spacious, brilliant location and the staff is very, very friendly (special thanks to Maria!) Beds are comfortable, breakfast was very tasty and the bathrooms clean and prosperous. Just perfect!
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Date of stay: September 2017
Location
Cleanliness
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alyssa D wrote a review Aug 2017
Seattle, Washington21 contributions23 helpful votes
Stayed in a room with 11 other people which wasn't ideal but all we could get. Made leaving quietly early in the morning quite the adventure. Failed to mention that the airport didn't open until 5am when we were booking a taxi there at 4:30am but that's no big deal. Close to the metro and bus stop. We walked to the Guggenheim, to old town and back relatively easily. Was €50 for 2 beds in a 12 bed female dorm which we thought was a bit pricey but all we could find. The lock on our door was being held together with masking tape which was concerning, given that the lockers aren't that large. Can't speak to many of the features as we were only there a few hours but it was clean.
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Date of stay: August 2017Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Matt_Wanderlust wrote a review Jan 2017
London, United Kingdom296 contributions111 helpful votes
Stayed 3 nights, 1 night in a 6 bed dorm and 2 nights in twin room with shared bathroom. The 6 bed dorm was in a room in the main building where reception and kitchen/sitting area are, they provide free lockers within the room. The room has a backdoor that leads out onto an outside seating area which could cause issues if the hostel is ever busy in relation to security and noise levels. It doesn't look like they've cleaned under the bunk beds for a while as there was a lot of dust. As for the twin room, it is located in a separate building 2 doors away on same road. The walls are very thin, we could hear conversations from rooms either side of ours. The room has a TV but its so small and is pretty much on the ceiling which seems strange why its so high up when it could be lower. The beds itself are on a very weak structure, some of the wooden planks were literally glued on and some had fallen off. There were a few bathrooms to use but all the showers were absolutely awful, the shower heads just had one hole where the water gushed out and it couldn't actually stay attached on the wall. It was pretty much impossible not to flood the floor as well with how the shower was. The radiator in the room worked the opposite way a normal radiator would work, so we were told, but the issue was that it was difficult to control the heat. It was either off or extreme uncomfortable heat, to get it turned off took at least an hour. One of the guy's working was no help at all, he said if it wasn't turning down then open the window as if it wasn't his problem to deal with. Both the guy's working there had terrible attitude and came across as very rude, the 3 girls working were all nice. The breakfast is very very basic, a selection of dry cereals, some dry packaged muffins and cake and some breads with jam. The kitchen is lacking appliances, it doesn't have an oven or stove. It has some sort of slow cooker machine or something which we asked 3 different staff members how to use it but none of them had any idea at all, we tried to use it but we couldn't work it out at all so wasted money on food that we didn't end up eating. The hostel lets you keep your bags there after you checked out, which is just on the floor of the corridor by the entrance to the hostel. One of the only positive things about the hostel is the location, San Mamés metro station is just across the road which gives you quick and easy access to the main train station and old town. Guggenheim Museum and centre is around a 15-20 minutes walk away. For anyone interested in football, Athletic Bilbao's San Mamés Stadium is literally just around the corner from the hostel. Overall, Pil Pil Hostel is just about ok for a short stay in Bilbao if you want something very basic, if we was to return to the city then we'd find somewhere else to stay as it just doesn't offer good value for money for what they are offering.
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Date of stay: January 2017
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$53 - US$65 (Based on Average Rates for a Standard Room)
LOCATION
SpainBasque CountryProvince of VizcayaBilbao
NUMBER OF ROOMS
60
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Frequently Asked Questions about Pil Pil Hostel
Which popular attractions are close to Pil Pil Hostel?
Nearby attractions include COCO ROOM Bilbao Room Escape (0.4 km), Escape Mania (0.2 km), and Casilda Iturrizar parkea (0.5 km).
What are some of the property amenities at Pil Pil Hostel?
Some of the more popular amenities offered include free wifi, free breakfast, and a concierge.
What food & drink options are available at Pil Pil Hostel?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Pil Pil Hostel?
Conveniently located restaurants include Cafeteria Swansea, Restaurante Enol, and Restaurante Zarate.
Which languages are spoken by the staff at Pil Pil Hostel?
The staff speaks multiple languages, including English, Spanish, Russian, Ukrainian, and Serbian.
Are there any historical sites close to Pil Pil Hostel?
Many travellers enjoy visiting La Ribera Market (2.0 km), Ermita de Santa Agueda (2.5 km), and Cementerio de Derio (5.1 km).
Is Pil Pil Hostel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.