Great location but the room was horrible. The fridge was not plugged in we had to plug it in by taking the fridge out. The tv was not plugged in. The motorized blinds were out of their track and did not work. We had to fix it. We have two beds stuck together so you fall down the middle instead of one bed. And there’s a lot of damage in the room as the picture show. Very disappointing given the one in Lisbon was so nice.
Great service from the moment you start checking in. Borja and Christian at the reception desk were super helpful, polite and friendly. They went the extra mile to attend all our requests and needs no matter what they were. Excellent hotel very close with great views and few steps from Guggenheim, will stay again when we come back to the amazing city of Bilbao.
From the moment we got there until we left the service was great. On arrival we were not able to park our car due to the roof box which meant it was too high for the underground guest parking, the gentleman behind the counter got us a parking spot and got us help in getting to and from it. Drinks in the bar were lovely. The room was clean and well equipped (although the bathroom internal door handle needs attention), breakfast in the morning was a good selection. No on request cooked options, however, there was scrambled eggs, sausages and bacon prepared but with the wide selection of fruit, hams and meats, cheeses, breads, eggs, juices, cereals, yoghurts we were well catered for. We can’t wait to come back!
Very nice staff. Excellent location close to the old town with a nice park just beside the hotel, Even though we were pleased with the hotel is not really 5 star. The hotel is old and not totaly up to date, but ok, breakfast ok but not 5 star, no fresh juice, no chef making instant omelettes, no concierge desk, even though reception very helpful and kind. Based on my experience it is 4 star establishment. We paid approx 279 euro per night for a junior suite with breakfast included, and it was worth the amount. All in all it was a nice first class hotel with friendly and helpful staff.
Shockingly bad visit on New Years Eve. We will not reserve a Melia hotel again for a long time. The room was filthy. Someone must have made soup in the kettle it was FULL of thick mould. All the room glasses and tea cups were thick with dust. Dirty mask under the bed, dust around the bed. Very rude staff in the morning on New Years Day - they did not even say hello or happy new year. Breakfast was lots of left over gala dinner food. No covid hygiene in place at all on New Years day it was disgusting. The place mat and cutlery were thrown at my son. We were given someone else' table. I had to queue 10 minutes for coffee as they had run out of coffee jugs. Nothing was served. the room service was a complete joke. Even at check in they told us it would be bad because of new years eve. I had plain rice with tomato sauce and my husband and kids had miniature portions of re-heated lasagne. They had to eat bread because they were all starving afterwards. After a few weeks I received a message from the hotel. I wrote back with all the details but the manger did not bother to reply. Overall we were VERY shocked and it spoiled our new year. nb dont use the pool it was dirty - absolutely full of hairs and the shower area was filthy dirty.…