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Mercure Bilbao Jardines de Albia

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Mercure Bilbao Jardines de Albia
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256 Reviews from our TripAdvisor Community

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Showing 60: English reviews
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Rotterdam
Reviewed today NEW

I stayed here at least 3 times. It is my favorite location. Walking distance tot the old city and to the museum. If you come by car, there is a parking under the hotel. Very convenient. The staff is friendly and can help you with every question.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank tjerken
Seattle, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Clean, quiet, comfortable, friendly and stylish. This is a full service four star hotel. it is well located in central Bilbao. I only wish they had more weight machines in the gym, but that is just me! The staff is great. Very friendly! We even enjoyed the bar and restaurant.

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Helpful?
Thank KAOSeattle
About Hotel's Favourite Review
Yolanda O, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Hi There! Thank you for the positive comments. I'm also a big fan of weight lifting. Wanted to put a box with a barbell and plenty of dumbbells, however for some legal reasons, and also the fact that people take them away (yes they do!), we haven't gone for that option. Anyway, there's always the good old burpee! All the...

Victoria, Canada
Reviewed 4 days ago NEW

Nicely appointed room. Very clean with comfortable beds - nice selection of pillows. We could walk to the Museo de bellas artes and the Guggenheim. Transit was literally out the back door. A quick ride to old town or to the airport bus. The staff were just lovely and so helpful. I would stay here again. Two issues however, if...

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Helpful?
Thank Susan B
Yolanda O, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Hi Susan, Thank you very much for your remarks. I'll answer both :) First in regards to your Apple devices. I'm surprise that you had issues as I personally have an iMac, iPhone & iPad4, and use the Internet without any trouble. I'll make sure that all tema members, inclusive of the housekeepers, as trained on this point. The regarding...

London
Reviewed 1 week ago

Good clean modern hotel. Breakfast was to quality with freshly squeezed orange juice machine, excellent capsule coffee machine and lovely variety of food stuffs. One of my party was unwell and the staff could not have been more considerate, carrying and helpful. Terrific value too. Only thing i could fault was the big double bed that seemed to transmit any...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Miraboy
Yolanda O, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Thank you for your positive comments about our hotel and services, and member of staff :) In regards to the bed, we have mainly double queens size bed, however we also have twin bedded rooms that can be zipped together. For your next stay with us, please ask for a twin zipped bed. This way, you still get a "double"...

Maidstone, England, United Kingdom
Reviewed 2 weeks ago

Hotel room was worth the upgrade however restaurant was closed due to a private function which we were not advised of. Hotel very close to Guggenheim and bars and restaurants however also very close to a nightclub or 3. Even on the 7th floor the noise was disturbing and from 6am to 6:50 made sleep impossible on the Saturday night/Sunday...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Helen P
Yolanda O, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Dear Helen, Thank you for taking the time to write a review about your stay. We're deeply sorry about the street noise. I can asure you that unfortunately we've tried to fix the noise issue but in vain: we're part of the neighbours association, and are pushing for the mayor to get the police to disperse the people hanging out...

Melbourne, Australia
Reviewed 2 weeks ago

Stayed for 4 nights. Great staff, very friendly and helpful. Clean rooms, good bed, terrible pillows! Air con ran hot but could open window so that helped. Breakfast unremarkable.. Cinnamon, the little cafe across the road is nice.

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Helpful?
Thank Susan M
Yolanda O, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Dear Susan, Thank you for your note. We're glad that overall you had a great stay with us. I'll talk to the team about switching the hotel back to summer mode. It's true that's the weather has been exceptionally hot for the season. Let's hope it's stay that way! We'll be looking forward to welcoming you again at the Mercure...

Manchester, United Kingdom
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank V563QXjamesb
Yolanda O, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Stanley, Falkland Islands
Reviewed 3 weeks ago

Brilliant Hotel, great facilities and the people who work there are as good as you will meet anywhere, really enjoyed every aspect of the hotel (the bed was bit hard)...spa was incredible and the reception and cleaning staff were more than helpful

Review collected in partnership with Accorhotels.com
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Helpful?
Thank borrishurley
Yolanda O, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this review

Thank you for your comment, it's nice to see that all of our team members made a difference. I'll tell the teams to keep up the good job. Best regards from Bilbao, Isa G.

UK
Reviewed 3 weeks ago

Great little stay at this hotel in Bilbao recently. Firstly Bilbao is not a big city, but it's brilliantly located - kind of equal distance from Guggenheim, old town, new town so everything you would want to do was in reach. Check in was painless, room large enough, bed super large and comfortable. Nice bathroom and decent enough breakfast. Only...

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Helpful?
Thank Paul M
Malmo, Sweden
Reviewed 4 weeks ago via mobile

Hotel is quite nice, great location in city centre, nice and large rooms, BUT major problem with noise insulation. You can hear everything. If you're here for work and want to get good night sleep make sure to bring earplugs. Stayed here twice, same problem.

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Helpful?
Thank Nick L
Yolanda O, Director Comercial at Mercure Bilbao Jardines de Albia, responded to this review

Dear Nick, Sorry about the street noise. We have double glaze and everything; however the youngster can get noisy. We do have hear plugs at the reception, still it doesn't make up for your bad sleep experience. FYI we're studying our options and their costs to improve the noise insulation as the neighbourhood association sin't getting anywhere in getting the...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The location of the Mercure Bilbao Jardines de Albia is extremely central: only 500m away from the Guggenheim, the main shopping street, el Corte Ingles, the restaurants and tapas bars. It is for real the best located hotel downtown Bilbao. We are currently under refurbishment, and we are careful not to discomfort our guests and never work early morning, late nights. We hope to be finished by March 2016. However we already have our newly refurbished rooms at the guest's disposal. Please feel free to contact us for any information. Best regards, The team ... more   less 

Additional Information about Mercure Bilbao Jardines de Albia

Address: San Vicente 6, 48001 Bilbao, Spain (Formerly Hotel Spa Husa Jardines de Albia)
Region: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando
Price Range: €81 - €184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bilbao Jardines de Albia 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Spa Husa Jardines De Albia Hotel Bilbao
Husa Jardines De Albia Bilbao
Husa Jardines De Albia Hotel
Hotel Style:
#10 Luxury Hotel in Bilbao
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Bilbao Jardines de Albia staff and other travellers.
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Questions? Get answers from Mercure Bilbao Jardines de Albia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upper floor.”
SusanB1205, 21 Apr 2017 | Read review
“The higher the better and ask for a room away from the nightclub in the nearby street”
Zeusco, 30 Jan 2017 | Read review
“Ask for one away from the social club”
johnbryant1, 13 Dec 2016 | Read review
“Higher floors are quieter.”
W7216NHrichardc, 9 Dec 2016 | Read review
“i stayed in room 608 but think any room will be nice to stay in”
274Jamesk, 25 Oct 2016 | Read review
5 of 5