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Francisco Macia, 9 Deusto, 48014 Bilbao Spain
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US$135
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Free cancellation until 18/05/22
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (54)
360
Panoramas (8)
Room & Suite (112)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Bilbao Deusto
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 54 in Bilbao
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Stylish and contemporary, NH Bilbao Deusto is the perfect place to stay during your time in Bilbao. Ideally located for visiting Bilbao's top attractions, the NH Bilbao Deusto is just 550 yards from the world-famous Guggenheim Museum and the new Iberdrola Tower. The hotel is also just a short walk from the historic center and enjoys excellent transport connections.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Banquet room
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Car park
Wifi
Breakfast buffet
Dry cleaning
Laundry service
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Room features
Blackout curtains
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:GET EXTRA BENEFITS!
358Reviews6Q+A3Room tips
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Robin1087 wrote a review Aug 2021
Weiterstadt, Germany66 contributions45 helpful votes
We stayed in the NH Deusto for 4 nights and although the Hotel seems nice from the outside - it's the worst NH Hotel I've stayed in. Staff is friendly and always helpful and all of the Members had a smile on their faces. The Location is great - it's in walking distance to the City center(20 Minutes), the San Mamés Stadium from the Athletic Club de Bilbao ( also 20 - 25 Minutes) and there is a shopping center nearby. (About 5-7 Minutes). Now the inside of the Hotel. Lobby is small with some chairs etc and a small dining room for breakfast ( We haven't used it - Cost is around 14,5 € ). The Hotel is NOT barrier-free. You have to take stairs to the Lift. The room is clean but the walls are paper thin. You can hear every conversation from the next room. We had a view into the backyard which wasn't so nice also... Beds are okay, not pretty comfortable but okay. The Hotel felt a bit rusty and old - but it's location and the reasonable price convinced us to book. After the 4 nights I can say: It wasn't the worst Hotel I've been to - but the worst NH Hotel I've been to which is kinda sad because this Hotel Group is my absolute favorite.
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Date of stay: August 2021
Location
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1 Helpful vote
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Response from Jose Miguel Unzalu Biteri, Other at NH Bilbao Deusto
Responded 6 Sep 2021
Dear Robin, First of all, I would like to thank you for choosing NH Bilbao Deusto. We appreciate you taking the time to provide us with such candid feedback of your stay while staying with us at NH Bilbao Deusto. We are very sorry to hear that your stay did not meet expectations and truly apologize for this bad experience. We are taking corrective measures to avoid these from happening again. We really hope that you give us another chance to show you all the improvements done and change the perception of your experience. Yours Sincerely,
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Lalla_Bi_85 wrote a review Jul 2021
Padua, Italy79 contributions85 helpful votes
I was in Bilbao during a business travel to visit the University of Deusto. For this purpose, the hotel is perfect, just 3 minutes walking from the university. It's 20/30 minutes walking from the city centre (depending on where you have to go). However it's well connected by public transport (tram, metro, bus). I stayed 5 nights in a double room on the 5th floor. The room was silent and the mattress/pillows were very confortable. I had high quality sleeping time. The hotel staff is really kind and ready to answer all questions and needs. Breakfast is ok. Only drawback: when I arrived, the bathroom was not cleant properly (you could very well tell that other people have used it). However, the following days, everything was clean. Overall, I enjoyed my stay at NH and I can surely recommend it.
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Date of stay: July 2021
Location
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Trip type: Travelled
1 Helpful vote
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Response from Jose Miguel Unzalu Biteri, Other at NH Bilbao Deusto
Responded 15 Jul 2021
Dear Lalla, Thank you for choosing to stay with us and I am glad to hear that your experience with us was pleasent! We look forward to welcoming you back to the hotel in the near future. Please don´t hesitate to contact us if you need any help or information. With Kind Regards,
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Jackie Ward wrote a review Mar 2020
United Kingdom14 contributions22 helpful votes
we stayed here in January at the start of our Spain/Portugal adventure, and we returned 15th March as our exodus homebound. The staff were amazing and we are grateful for your help at this difficult time for us all. At breakfast we were treated like Royalty, which is gracious and generous of you. We loved Bilbao and the NH Deusto in January and we will return again someday, thank you Jackie and Alex Ward
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Date of stay: March 2020
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3 Helpful votes
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Response from Jose Miguel Unzalu Biteri, Director General at NH Bilbao Deusto
Responded 22 Jul 2020
MDear guest, We are glad to know that you had a nice stay, and the staff resulted you amazing. We hope to see you again at your next visit. Thanks and kind regards
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Gamine1949 wrote a review Feb 2020
Gujan-Mestras, France722 contributions177 helpful votes
Not really wheelchair friendly hotel with old style baths instead of shower stalls in the rooms and there are stairs to get to the reception desks and no ramp. Decent breakfast in the morning, the coffee was very good.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from Jose Miguel U, Director de Recepción at NH Bilbao Deusto
Responded 25 Feb 2020
Dear Gamine, Thank you for your comments about your stay. They help us to improve and to know the preferencesof our guests. Please , for your next stay, contact us in order to assign you a convinient room for you. We hope to see you again Thanks and kind regards
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Ngoc wrote a review Feb 2020
1 contribution
Understandably, the fare notes that the hotel booking is nonrefundable; however, I've had previous experience with other hotels that were more lenient with this policy either in changing the dates or reimbursing partial because the fare was reduced. This hotel is not lenient at all. Customer service is a joke. I called because I noticed that the fare went down significantly and I wished to cancel and rebook at the more affordable rate. The customer service representative flat out refused to listen or explain or accommodate. Literally this happened five days after I booked the hotel. The daily rate went down and I called to inquire for a partial refund to match the price or to cancel and rebook. SO messed up that they wouldn't even consider it. Do yourself a favor and go with a hotel known for their excellent customer service. Or at least get a refundable fare.
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Date of stay: February 2020
Value
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Room Tip: Don't stay here.
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Response from Jose Miguel U, Director de Recepción at NH Bilbao Deusto
Responded 16 Feb 2020
Dear Customer, The rate you chose has a very important discount, but in return it has cancellation or modification expenses of 100%. These special conditions are duly explained. In spite of this, the hotel cancels without expenses when there are important reasons, that is, illness of the traveler or family member and this was none of your case. Kind regards
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Zlatka L wrote a review Feb 2020
Logatec, Slovenia95 contributions34 helpful votes
I went with my daughter to Bilbao because she started to study at Univerity Deusto. We needed to find a hotel in center for a night and letar on to go at her place to stay for 5 month. Hotel is in center, nice, clean, staff very friendly, great breakfast and everything for reasonble price.
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Date of stay: February 2020Trip type: Travelled
1 Helpful vote
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Response from Jose Miguel U, Director General at NH Bilbao Deusto
Responded 3 Feb 2020
Dear guest, Thank you for your comments and rating about your experience at the Nh Bilbao Deusto. We are pleased to know that you enjoyed your stay with us and that you were satisfied with the hotel location. We will be delighted to Welcome you back soon at the hotel. Kind regards,
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fleapit wrote a review Jan 2020
barcelona74 contributions62 helpful votes
The hotel is within 15 minutes walk of the Guggenheim gallery. In the area (the next street) there are many bars and eating place - most of the customers are locals. A short walk across the bridge takes you to the tram station and local buses pass by the hotel. You can take a stroll along the river into the old town, the tapas bars and the market in about 30 minutes. I highly recommend this hotel which sets the high NH standard. Bilbao is a beautifully positioned city with good public transport (it is only 15 minutes to the airport on the bus) and the local people are friendly.
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Review collected in partnership with NH Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled
1 Helpful vote
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Response from Jose Miguel U, Director de Recepción at NH Bilbao Deusto
Responded 22 Jan 2020
Dear guest, Thank you for your comments and rating about your experience at the Nh Bilbao Deusto. We are pleased to know that you enjoyed your stay with us and that you were satisfied with the hotel location. We will be delighted to Welcome you back soon at the hotel. Kind regards,
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salohcinskcnih wrote a review Jan 2020
Liverpool, United Kingdom20 contributions23 helpful votes
Recently stayed at this hotel for two nights and found it perfectly adequate for a short stay. It is located in a quiet residential neighbourhood just a short stroll from a number of supermarkets (and more importantly from central Bilbao - it is pretty much opposite the Guggenheim). If travelling from the airport, the bus is around a fifteen minute journey to Federico Moyúa Plaza and costs just €3 - the hotel is a pleasant ten minute walk from here. We were allocated a fairly small double room to the rear of the hotel, however it was perfectly fine for a short stay - we were however offered a larger room if we wished to check-in a few hours later. Although the room was otherwise spotless, we noticed a number of what appeared to be black mould patches around the window - not significantly off-putting however some extra maintenance wouldn’t go amiss. Reception staff were friendly throughout our stay, particularly one fellow whose name we did not catch. We would return if back in Bilbao.
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Date of stay: January 2020Trip type: Travelled
1 Helpful vote
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Response from Jose Miguel U, Director de Recepción at NH Bilbao Deusto
Responded 13 Jan 2020
Dear guest, Thank you for your comments and rating about your experience at the Nh Bilbao Deusto. We are pleased that you were satisfied with the location and with the service offered by our friendly staff. We will be delighted to Welcome you back soon at the hotel. Kind regards,
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ggmck186338 wrote a review Nov 2019
London, United Kingdom588 contributions225 helpful votes
hotel is located on the other side of the river from the main attractions but is well connected by public transport. The metro and tram stops are 10 minutes walk away ( although the tram stop is the other side of the river) but the local buses stop 2 minutes away. The staff are friendly and knowledgeable and the rooms up to the normal nh standard and are spacious and comfortable. The breakfast is adequate with no hot options but regularly replenished. The main museums ( guggenheim and fine arts) are a 10 minute walk away although the old town is about 40 minutes away there are good tram/metro connections to get you there
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Date of stay: November 2019
Rooms
Service
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Response from Jose Miguel U, Director de Recepción at NH Bilbao Deusto
Responded 25 Nov 2019
Dear guest, Thank you for your kind comments and rating about your experience at the Nh Bilbao Deusto. We are pleased to know that you enjoyed your stay and that you were satisfied with aspects like the location, facilities and service. We will be delighted to Welcome you back soon at the hotel. Kind regards,
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Gunnar G wrote a review Nov 2019
Copenhagen, Denmark1013 contributions239 helpful votes
We stayed for two nights in late October. Our room and bathroom on the second floor was very fine. Aircon was well functioning and quiet. Breakfast above average with many local products and very good coffee.
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Date of stay: October 2019
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Response from Jose Miguel U, Director de Recepción at NH Bilbao Deusto
Responded 11 Nov 2019
Dear guest, Thank you for your comments and rating about your experience at the Nh Bilbao Deusto. We are pleased to know that you were satisfied with the hotel facilities and the location during your visit. We will be delighted to Welcome you back soon at the hotel. Kind regards,
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Previous
PRICE RANGE
US$87 - US$176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh hotels bilbao
FORMERLY KNOWN AS
NH Deusto
LOCATION
SpainBasque CountryProvince of VizcayaBilbao
NUMBER OF ROOMS
71
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Frequently Asked Questions about NH Bilbao Deusto
Which popular attractions are close to NH Bilbao Deusto?
Nearby attractions include Palacio de Congresos y de la Musica Euskalduna (0.5 km), Torre Iberdrola (0.5 km), and Deusto University (0.4 km).
What are some of the property amenities at NH Bilbao Deusto?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
What food & drink options are available at NH Bilbao Deusto?
Guests can enjoy a lounge during their stay.
Is parking available at NH Bilbao Deusto?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to NH Bilbao Deusto?
Conveniently located restaurants include Restaurante Aizian, Il Basilico, and Itxas Bide.
Are any cleaning services offered at NH Bilbao Deusto?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Bilbao Deusto offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at NH Bilbao Deusto?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to NH Bilbao Deusto?
Many travellers enjoy visiting La Ribera Market (2.3 km), Ermita de Santa Agueda (3.1 km), and Cementerio de Derio (4.3 km).