I'm sorry but we have stayed a few time's at nh hotel's but this is awfull great location..charges 25 euros a day for parking no electric charging and to top it all its 23c and no air Conditioning....in the city and they treat clients like this ..to be fair the staff are fabulous and helpful..but no bar In The afternoon to serve a cold beer after long drives around Spain and Portugal for the month...very poor customer accommodation....the nh in Santiago de compostela was brilliant and highly recommended and to be honestly we will not be using this group of hotel's again....We are world travellers for.many years and at least expect a certain standard for the money you pay ..
The staff go out of their way to be nice to you, and help. They score 10/10 on this front. Very clean. They take COVID seriously. The rooms were reasonably large (stayed in base level room). The location is very near SAN MAMES STADIUM, and the tram and metro stop. Its about a 20min walk to the old town, and 10min to the centre of town. The Wifi could be improved. In general, high recommend.
Travelled to Bilbao for 4 night stay. The hotel was perfectly situated with very pleasant, knowledgeable and helpful staff. The room was large and clean.. we stayed room only so can't comment on food. Bus stops outside the door but everything of interest is within walking distance. We will return...
We spent holiday for seven nights. Very good situated. Very nice room: Junior Suite in the sixt floor. Very good cleaning level. Very friendly staff. So far many things okay. Even my wife has invited me for my birthday. But the building is very cheep and as loud inside as we never had to bear in an other NH Hotels where we have been so much times and have great estimated. Every step from upstair, every door was closing so much loud! The voices from the neighbours - the TVs - the bath noise and lost and also loud the cleaning service… After the report to the desk at last day, the porter was not interested to enter to the problem! Adios…
I stayed at the NH hotel for one night in April 2022 on a family vacation. This is a large, modern, very clean and well-organized hotel which merits its four stars. The location is very good, within walking distance to the shopping district and to the Guggenheim museum, while not being too far from the old city, either. There is parking under the hotel, which is helpful. Our room was large and very comfortable. There was a decent mini bar and good coffee and tea facilities in the room. The beds were ultra comfortable and the bathroom was very modern, clean, and large. The staff was helpful and spoke excellent English. We ordered from room service and the food was good, and not as overpriced as I have seen elsewhere. We did not have breakfast at the hotel (catching an early flight) but I would expect it to be on the same level as everything else - true 4 star quality. Highly recommended!…
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