The hotel is at an excellent location in the centre, it is easy to walk to the major attractions; Guggenheim, old city, view point ect. The rooms are very nice and clean. We liked it all very much and are recommending this hotel for your stay in Bilbao
Great location near San Mames and Gran Via. Good value......big breakfasts....decent rooms.....relaxed staff and a good base to explore Bibao. The only criticism was the lack of air con when the weather was warm but that was the only negative.
We only stayed one night but the hotel was smart, clean, modern, well maintained, comfortable with excellent staff and car parking. Our room was warm comfortable and quiet. It is centrally situated with close access to an excellent cheap tram system.
Bad experience. Old and worn down (had a “facial” but not a proper redo). The ceiling was filled with humidity. No sound proofing so you hear everything next door. The beds very hard. According to the note in the room there is only aircon in summer time and changes to heating in November, but this is not true. They already had the heating on in October, so very dificult to sleep with the heat. The recepcionists during the day, are not very pleasant, better to wait till the evening staff comes on, you will have a lot better treatment there. The photos they show on their homepage is not what you get.
We stayed one night. The hotel is good; central, nice rooms and available parking. The parking is 22 EUR per day. One of the girls in the reception was great! She spoke English and was really helpful. The others didn’t really speak English and did not pay much attention to our requests.
This was nice stay. Hotel is located in great location close to the stadium and all other attractions. Walking distance to the Googenhime museum old city center many restaurants and still reasonable price.
The room was really nice, big and bright! We had enough space for both of us and the washroom was really good as well. The room was also clean and the beds were really comfortable. Unfortunately, the wifi didn't work very well but this would be the only thing to improve from the hotel side.
Nice hotel with good service. Spacious and clean rooms, good bathroom facilities. Very Good breakfast geven the circumstances of covid. The staff was professional and willing to Listen and help out with anything.
This is a nice hotel, with friendly staff and overall is good value for money. Rooms are spacious, bathrooms are renewed. There is a huge bed and is perfect for a short stay. It is about 15 min walk from the nicer part of town.
Didn’t know that there is a disco next by so it’s pretty noisy at night time until 6am. My room is at the first floor( although I requested for a higher floor while booking). Late in the evening, Aneer from the front desk warmly assisted me and helped me to move to a higher floor and much quieter room without any doubt. Really appreciated his hospitality and he is very professional👍👍👍 However, the one who check me in and check out is much different. Patricia check me in with no greetings and no communication at all. No smile on the face made me feel no welcome. While check out, after I paid by card she literally drop my card on the table instead of pass it to me back to me in hand. It’s very unbelievable for me, it’s super rude and disgraceful that this can happen in the hotel.…
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