We had a Junior Suite on 2nd floor (reception floor) for 3 nights, good for a couple with 2 children or 2/4 friends travelling together. Double/twin bed in main bedroom, two single pull-out beds in the side room. Nice bathroom, although it had windows on the main bedroom so everytime the light goes on in bathroom it floods the main bedroom with light. Side room has a window on the courtyard and some noise from the casino next door which is open very late. 10 minutes' walk to old town, 5 minutes walk to airport bus and to late night bars on Ledesma. TV in each sleeping area. Tea/coffee & kettle. Nice chillout terrace by reception.
Simple but clean and modern. Only problem was our superior room smelled badly of cigarette smoke. We asked to change rooms and they would have to downgrade us. Ok, but asked for a downgraded price and got hit with the Euro-ubiquitous, "Sorry, that's not possible". Nice scenic view of the plaza with an old church and bridge.
The hotel is in great location about half way between the old town and the Guggenheim. The staff were very helpful and the rooms are modern and very clean. It’s close to bus, tram and subway stops and is always very well located close to a large number of bars and restaurants.
Excellent location of this nice hotel to access transport and most places of interest can be reached on foot. The hotel is modern and clean with a lovely large outside terrace. Staff were very efficient and helpful. Rooms spacious and comfortable. Breakfast good. As my husband uses a wheelchair this hitel was ideal and Bilbao is wheelchair accessible.
Our final overnight stop before catching the ferry back to the uk is always in Bilbao if this is were we are catching the ferry from. We normally stay on the other side of the river near the old town but decided to stay in the new commercial centre. Found the hotel quite easy and parked up outside in order to get directions to their car park which even though it was around the back of the hotel the final part in gaining entry was to drive down a predestination precinct. very good car park lots of space and elevators up to reception and the rooms floors once you had checked in and got your access key. Rooms modern clean and good WiFi service. With so many options we dined out for dinner and also did quite a bit of retailing the town map the hotel give you is very good. Sleep quality was excellent as was the breakfast which we booked for. A good hotel reasonably priced.…
The location of the hotel is brill. Not too much noise but couple of hundred metres from main part, 15 mins walk to everywhere you would want to be. Rooms are good and nice terraced area for drinks. On site car park for 18 euros a day. Beds are hard and uncomfortable and little storage for clothes. Staff are ok, but not that friendly, don’t always get a hello as you walk past reception. Cleaning staff were brilliant though!
Located in the city center and with parking in the same building. Rooms are big, confortable and super clean. Hotel has very clear safety measures, with only 1 direction walk in corridors, direction indications for the breakfast area, safety distance marks in the floor, BUT even with that the hotel remains very charming, and the staff is super friendly. I was on a business trip, but I would go back with my family to visit the city.
Delightful place, good location, tidy and new with some character, fair price, good staff, no compliments. Room is decent size, bathroom is spacious and the small gym had everything needed for a little workout before a day of lovely local food.
I really enjoyed the stay at this hotel. Hotel room was spacious and clean, the staff were helpful and breakfast was really nice. Walking distance from all the sights. I definitely would stay again and I would recommend.
Overall decent hotel with a good breakfast but bad service. We arrived on Friday night and discovered that the shower in the room 412 didn’t work properly (only freezing cold or boiling hot water), next day informed the reception. After few hours MOD visited our room to tell us that probably everything is ok because he checked the rooms around and they were fine (:D!!!) After showing him that it was not “fine” he said that until Monday he can’t do anything. Monday it was still not fixed so when we complain again on Tuesday morning... they sent an engineer to fix it at 13:45, 15min before checkout :D Like a hotel parody, it would be funny if not the reality of 5 days without the shower without any compensation or trying to make it right. Sercotel collection? Haha... collection of unprofessionally trained staff :D…