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Canciller Ayala, 3, 48008 Bilbao Spain
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Traveller (44)
Room & Suite (15)
Dining (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 30/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sercotel Ayala
Updated 30/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 54 in Bilbao
Location
Cleanliness
Service
Value
Travellers' Choice
The Sercotel Ayala is a four-star hotel located in the heart of Bilbao, a few meters from the Museum of Fine Arts and the city's train station. It has 61 rooms equipped with television, telephone, kettle, bathroom set, desk, minibar, desk, safe or free Wi-Fi. It is the ideal hotel to enjoy the city, culture and gastronomy. In addition, you can bring your pet with you because we accept pets until 15kg. Get in touch with the hotel, the Sercotel Ayala is everything you've always wanted to stay on your trip.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Coffee shop
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
Wifi
Breakfast available
Breakfast buffet
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Cable / satellite TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, French, Spanish
67Reviews3Q+A1Room tip
Traveller rating
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Popular mentions
Liza wrote a review Apr 2022
San Juan, Puerto Rico18 contributions4 helpful votes
I can’t say enough about this great hotel. It was extremely well located regarding restaurants and shopping. Specially great restaurants!!! Only 13 minute walk to Guggenheim museum, 6 minute walk to the casco viejo, and 12 minute walk to Ribera Market. The rooms were very clean, and well furnished. Choosing a room that included breakfast was a good decision, breakfast was excellent. Great staff as well. Would definitely repeat our stay!
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Date of stay: March 2022Trip type: Travelled
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Response from Cristina Velasco, Guest Services / Front Office at Sercotel Ayala
Responded 3 weeks ago
Dear Liza, I am so happy to receive such positive feedback on your experience!!! Thank you so much for your greats comments about all the characteristics of our hotel. We are proud to know that the entire team did as much as possible to help you during your stay with us. It would be a pleasure to welcome you again in the near future! Greetings Cristina Velasco Front Office Manager Sercotel Ayala
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andrecito wrote a review Feb 2022
Paris, France3 contributions
Modern hotel, well located in the heart of Bilbao, with very good equipment in general, and comfy bedding in particular. Prices are reasonable and personnel is considerate and efficient. What more can you ask?
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Date of stay: February 2022
Value
Location
Service
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Response from Cristina Velasco, Guest Services / Front Office at Sercotel Ayala
Responded 10 Mar 2022
Dear Andrecito, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristina Velasco Front Office Manager
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Silvia M wrote a review Feb 2022
1 contribution
I stayed for two nights on a business trip. The hotel is perfectly located beside all of the major shops and trendy restaurants. The room, staff and wide variety of breakfast was all exceptional. My only complaint (if it even can be considered one) is that I forgot to take some body cream on this trip and coincidentally this hotel didn’t provide any either. I was a bit surprised since they offered everything else including a bath robe and slippers but no hand or body cream could be found anywhere. It wasn’t the end of the world however it was just a reminder to make sure that I always take some with me.
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Date of stay: February 2022Trip type: Travelled
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Response from Cristina Velasco, Guest Services / Front Office at Sercotel Ayala
Responded 30 Mar 2022
Dear Silvia, I am so happy to receive such positive feedback on your experience, and thank you for your comments, they have a real value for us, in order to improve our service, day-to-day. We are proud to know that the entire team did as much as possible to help you during your stay with us. It would be a pleasure to welcome you again in the near future. Greetings Cristina Velasco Front Office Manager Sercotel Ayala
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Maria ‘Bing’ Reid wrote a review Nov 2021
New York City, New York1063 contributions114 helpful votes
+1
I picked this Sercotel because if it’s location and being new. It feels like new construction and very modern indeed. It is like a boutique hotel and they are very attentive when you need things like more toilet paper. The only thing missing was availability of tissues. They provided individual little tissues in packs. Breakfast was excellent. It had a variety of meats, cheeses, fruits, juice, sweet rolls, even freshly made churros con chocolate and Spanish bread I can warm up to make small little jamon and cheese sandwiches served with little individual glasses of crushed tomato through a sieve (maybe that is how they did it) and olive oil for the bread - like pan con tomato you make yourself. Room was comfortable and quiet and the bathroom had a bidet! I
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Date of stay: November 2021Trip type: Travelled
Room Tip: Walking distance to the subway, across from Spain’s iconic department store, the old part of town...
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Gloria C wrote a review Dec 2020
1 contribution
The hotel is a really cozy place, like a Christmas house. We felt so good welcomed and good. Everything was so clean and good located. The receptionist was sooo nice, a real professional. Thank you so much!! We are so happy we have choosen you!
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Date of stay: December 2020Trip type: Travelled
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Response from Oscar del Horno , Atención al cliente/recepción at Sercotel Ayala
Responded 28 Dec 2020
Dear K8447DZgloriac, First of all, I want to thank you for having selected Sercotel Ayala for your stay in Bilbao. It is an absolute pleasure that you describe the hotel as a cozy, I can´t think a better adjective to feel pride of this hotel.. I also want to thank you for highlighting the service our staff provide, i will convey them your wonderful words. I hope to see you again in the next future! My best regards,
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PRICE RANGE
US$108 - US$164 (Based on Average Rates for a Standard Room)
LOCATION
SpainBasque CountryProvince of VizcayaBilbaoAbando
NUMBER OF ROOMS
61
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Frequently Asked Questions about Sercotel Ayala
Which popular attractions are close to Sercotel Ayala?
Nearby attractions include Teatro Arriaga Antzokia (0.4 km), Palacio de la Diputacion (0.3 km), and Estacion de Santander (0.3 km).
What are some of the property amenities at Sercotel Ayala?
Some of the more popular amenities offered include free wifi, breakfast buffet, and room service.
What food & drink options are available at Sercotel Ayala?
Guests can enjoy breakfast during their stay.
Is parking available at Sercotel Ayala?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Sercotel Ayala?
Conveniently located restaurants include Kali Orexi by Labocatorio, Hambueyseria, and Perita.
Is Sercotel Ayala located near the city centre?
Yes, it is 0.2 km away from the centre of Bilbao.
Are pets allowed at Sercotel Ayala?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sercotel Ayala offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Sercotel Ayala?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Sercotel Ayala?
Many travellers enjoy visiting La Ribera Market (0.7 km), Ermita de Santa Agueda (3.8 km), and Cementerio de Derio (4.3 km).
Does Sercotel Ayala have any great views?
Yes, guests often enjoy the city view available here.