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Sercotel Hotel Gran Bilbao

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#2 of 43 Hotels in Bilbao
Certificate of Excellence
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Sercotel Hotel Gran Bilbao
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1,304 Reviews from our TripAdvisor Community

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Showing 219: English reviews
France
Reviewed 2 days ago NEW

Stayed here for a 3 night weekend break on the hotels Romantic Package which was a great deal. The reception staff were very friendly and efficient. The room was extremely clean and had everything you could ask for. We were booked into a Superior Room on the 6th floor which had its own lounge area and a 50in Smart TV...

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Thank John R
Javea, Spain
Reviewed 1 week ago

This was our third stay over the last 3 months. The location is great, the hotel, food, service, room and general standards are all 1st class. We travel with a small dog, there is a nice walk along the river. We won't book anywhere else, having experienced this hotel.

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Thank s_bailey1960
Reviewed 3 weeks ago via mobile

Loved the modern and spacious rooms. The food at the restaurant was good and generous. Staff members are kind and Bilbao's old town is less than 10 min way by foot. I would go back to Bilbao and stay here again.

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1Thank Mario T
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Mario T, Thank you for taking some of your time to sharing with us your positive feedback after your stay in Bilbao. It is great to learn that you had an excellent stay in our hotel! It is a pleasure for all our team to know that you were delighted with our location and staff. We are continually working...

Melbourne, Australia
Reviewed 7 December 2016

Free car parking available in the parking around the apartments close by if you can find one. Hotel charges for parking at €14. We were there 3 nts and always managed to get a park not far away where the apartments were. Problems w internet, slow & it keeps cutting off. 15-20mins walking distance to town, going there was easier...

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2Thank PlanetTravel247
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear PlanetTravel247, First of all we would like to thank you for taking some of your valuable time to send us your opinion regarding your stay with us. According to your review of the wifi we are deeply sorry to know that it didn't reach your expectations. At any moment you can transmit your problem to reception to help you...

Prince George, Canada
Reviewed 3 December 2016

We only stayed for one night but almost everything was perfect. To get to the hotel from the airport was very easy. At the airport we took the Bizkaibus A3247 to Plaza Moyua (1.45 Euros each) then took City Bus #77 (1.25 Euros) almost to the front door of the hotel. Room for relatively small amount of luggage (approx 30...

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2Thank Werdnasrellevart
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Werdnasrellevart, Thank you for taking your time to write your great comment about your experience at Gran Bilbao Hotel and for share it with other travelers of Tripadvisor. It is always a pleasure to get first hand knowledge of how much did you enjoy our superb location, our rooms and our services in general. All your comments are very...

Adelaide, Australia
Reviewed 2 December 2016 via mobile

We arrived in a bit of a panic as one of the group was not well and we requested a quick check-in. The lady at the desk obliged without fuss and we completed check-in after getting our key. The rooms are a good size and comfortable and with very good bathrooms. Rooms are well serviced and clean. The location is...

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Thank Brian T
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Brian T, First of all I would like to thank you for taking your time to post a comment and share with other users of Tripadvisor about your recent experience in Gran Bilbao Hotel. It is great to hear that you had a pleasant stay with us and it is a pleasure for us to know that you were...

Melbourne, Australia
Reviewed 27 November 2016

We really enjoyed our stay at this hotel. It is located a little way out of the city centre, but it's an easy 10 minute walk to the old town (slightly uphill on the way back to hotel). Every staff member we met was very pleasant, helpful and happy to help. Our room was clean, large and had a great...

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1Thank Steve B
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Steve B, Thank you for your excellent review! It is always a pleasure to get first-hand knowledge of how much did you enjoy our facilities. Thank you for the kind words about our attentive staff, who provide to our guests unforgettable moments, and for your positive comment about our rooms, we are glad to know that they have adapted...

Eastbourne, England
Reviewed 23 November 2016

I can't praise the hotel and the staff enough! Beautiful and clean place, amazing views. The room was clean and spacious. All the staff were very friendly and helpful, superstars! Nothing was too much trouble for them. I had to email the hotel few days before the arrival, I got response almost immediately, super kind and understanding reception staff. Thank...

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Thank MEKKMSS
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear MEKKMSS, Thank you so much for your amazing review! We are always looking for customer satisfaction, it's a pleasure to learn that you enjoy your stay with us. Our team pay attention to each customers to make they feel special, thank you so much for your kind words! We are delighted to read that you were overall impressed with...

Gloucestershire
Reviewed 23 November 2016

What a lovely modern hotel that suited our needs. We were looking for the perfect hotel for our weekend away.The walk into the old town was only about 10 mins. The breakfast were excellent and the choice amazing. Can't wait to come back!

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Thank Razzy68
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Razzy68, It's a real pleasure learn that we suit your needs! We work hard to provide you excellent experiences in our city. Thank you for share your fantastic weekend with other travellers, helping us to continue growing up. Thank you too for highlighting the quality of our breakfast buffet and our proximity to the old town, we have a...

Jerusalem, Israel
Reviewed 14 November 2016

Firstly- the view from our room was beautiful- we faced a lovely bridge and beautiful mountains. Room was clean and large, bed was comfortable. Staff was lovely and the breakfast was great. Coffee and tea facilities in the room were appreciated. The less good things were- they forgot to fill up the soap dispenser in the shower, which I only...

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Thank shelley134
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear shelley134, We want to thank you for your kind comment on our establishment. We are happy to hear that your stay with us was enjoyable and that you enjoyed our rooms and lovely views to the river. We really appreciate the time used to share your experience with us and and the information that you provide us about the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sercotel Gran Bilbao Hotel is a 4-star hotel in Bilbao strategically located just 500 metres away from the historical centre and very well connected to financial and commercial area, as well as to the international airport. The hotel offers 202 rooms with a modern decoration and fully equipped, including free Wifi and views of the city as well as the mountains. You can also take advantage of our free gym and our renowned buffet breakfast, with fresh juices, homemade products and live cooking. The Sercotel Gran Bilbao Hotel offers 10 function rooms including an auditorium that can accommodate up to 285 guests, the ideal venue for meetings and events. ... more   less 

Additional Information about Sercotel Hotel Gran Bilbao

Address: Avenida Indalecio Prieto, 1, 48004 Bilbao, Spain
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Price Range: €56 - €100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sercotel Hotel Gran Bilbao 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Sercotel Gran Bilbao Hotel Bilbao
Hotel Style:
#2 Luxury Hotel in Bilbao
#3 Best Value Hotel in Bilbao
#7 Business Hotel in Bilbao
#9 Romantic Hotel in Bilbao
#9 Family Hotel in Bilbao
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Questions & Answers

Here's what travellers have asked, with answers from Sercotel Hotel Gran Bilbao staff and other travellers.
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Questions? Get answers from Sercotel Hotel Gran Bilbao staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top Floors have good views available”
 of 5 bubbles 650JohnR, 16 Jan 2017 | Read review
“We were on the 8th floor and it was lovely and quiet.”
 of 5 bubbles Razzy68, 23 Nov 2016 | Read review
“A good view is a big plus!”
 of 5 bubbles shelley134, 14 Nov 2016 | Read review
“You can ask for a kettle and tea/coffee if there is none in the room.”
 of 5 bubbles H237ILsandrab, 27 Oct 2016 | Read review
“Very nice room, big and comfortable.”
 of 5 bubbles HeziSagi, 24 Oct 2016 | Read review
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