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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 55 hotels in Bilbao
Location
Cleanliness
Service
Value
Travellers' Choice
The Gran Bilbao Hotel is a 4-star hotel in Bilbao strategically located just 500 metres away from the historical centre and very well connected to financial and commercial area, as well as to the international airport. The hotel offers 202 rooms with a modern decoration and fully equipped, including free Wifi and views of the city as well as the mountains. You can also take advantage of our free gym and our renowned buffet breakfast, with fresh juices, homemade products and live cooking. The Gran Bilbao Hotel offers 10 function rooms including an auditorium that can accommodate up to 285 guests, the ideal venue for meetings and events.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Special diet menus
Vending machine
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Quiet
Languages Spoken
English, French, Spanish
Location
72Somewhat walkable
Grade: 72 out of 100
132Restaurantswithin 1 km
43Attractionswithin 1 km
Avenida Indalecio Prieto, 1, 48004 Bilbao Spain
Name/address in local language
Getting there
BasarrateBilbao Metro10 min
SantutxuBilbao Metro11 min
Car HireSee all Bilbao car hire
4373Reviews59Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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My daughter and I loved our stay at the hotel Gran Bilbao! When we first arrived, we were greeted with complimentary fresh juice and a gorgeous, colourful lobby, filled with awesome Insta-worthy props. Our room was huge and very clean, with amazing views over the surrounding area and mountains. Staff were very knowledgeable of the area and very helpful with directions and travel suggestions during our stay. Breakfast was small but varied and we had more than enough choice for our 3-day visit. The hotel itself is about a 15min walk to the Metro (which is up and down a bit of a hill), but only a few mins to the tram. Easy access to town and nicely set on the edge of the main part of the city centre. Great stay, would defo recommend and return!
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Get the Barik card for HUGE savings on travel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
We stayed at the hotel for one night in August. We stayed with 2 adults and 2 children and our dog before taking the ferry home. The room was a great size much bigger than expected. Hotel is a 10 min walk to the old town and we also walked to the Guggenheim. The beds are very comfortable and we all slept well. We would stay again.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great stay here. Comfortable room with blackout curtains, smart TV and a large bathroom. Hotel is a good base 15-20 mins walk from town on the river. We didn't have food at the hotel but there is a cafe, restaurant, small bar and a few vending machines. No black tea in the room was the only let down.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great hotel with a very helpful bilingual staff at the front desk and the dining room. Food was good and the dining staff liked to engage with the customers. One of our party fell ill and the staff made sure she went to a nearby clinic. All was well. Bus stop in front to visit the old city.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We stayed at this hotel twice – once at the beginning of our road trip, and another at the end of it, before we flew home from Bilbao. We chose this hotel specifically because it has a private parking on site (EUR16 per night!), and the price of the room is reasonable for Bilbao’s standard. More useful information about how to access its parking should be made available for guests, as we, and other guests were stuck at the parking barrier when we first wanted to check-in. If you come with a car and intend to use their parking – you must first park your car at the kerb side, send someone to go into the reception to check-in and give them your number plate. They will then note down your car number plate, and give you a parking ticket. Only then can your car go through the number plate recognition camera at the barrier. So, in reality, you do not really need to use the parking ticket. OK – now, about the room. We had booked a Double Room for both stays. On our first stay, the room was quite small, and nothing to shout about. Capsule-coffee machine with complimentary tea/coffee were provided for. Luxurious toiletries in the room, but the hairdryer was dreadful. It switched off on its own every 20 seconds! On our second stay, we were given a much spacious room (thanks so much, Fabiana!!). The decor of the hotel is generally very modern and vibrant. Don’t be disappointed with the basement entrance from the carpark (which feels like a red-light brothel!) Staff was generally efficient and professional, but the BEST thing about this hotel is the buffet breakfast!! We have never had such good choices for buffet breakfast in all the hotels that we have stayed in all our travels around the world! You should really have breakfast at the hotel if you intend to have a long day exploring the city. We also love the location of the hotel, which is outside the busy city. We had no problem walking from it to the city, and exploring the neighbourhoods along the way. We enjoyed our stay here, and can highly recommend this vibrant hotel to others visiting the city. …
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: You must have their breakfast! First class!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Lovely stay, good location for us since we did a lot of trips to different places around Bilbao. The beds where amazing, it’s big, spacious and clean. Whenever going to Bilbao a perfect place with parking garage! Breakfast is very big with loads of choices so no need to go out when not needed!
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Reserve parking in advance!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A lovely clean modern hotel a bit outside the city centre but bus every 15 mins so not an issue for us. Breakfast was excellent and so was evening meal great choices. Staff so friendly and helpful. Rooms were big and beds very comfortable. We had noisy kids next door one day but quitened down early.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Had a fantastic stay at this hotel. Very clean and modern. The staff are very helpful. Special thanks to Mihaela on reception who provided us with lots of information on local transport, attractions and places to eat. Efficient service at breakfast, we were always promptly seated and the choice of food options was excellent. Would definitely return!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This was our first visit to the Hotel Gran Bilbao and the hotel has so much going for it that it's really a shame we can't give it a better review. First the positives: Room size - spacious for Europe and a really large bathroom. The beds were very comfortable and the place was completely clean and was kept that way. Staff - really helpful in getting taxis, answering questions, and providing details. Really well-done breakfast and an acceptable place for dinner. Water giveaway program. On every floor, the hotel had water stations where guests could fill existing water containers with either still or bubbly water, without charge, instead of selling the guests water in plastic bottles. But there were some problems too. First, location. Yes, technically the hotel is walkable to the center of Bilbao, but the hotel does not mention that the last third of the walk from the center back to the hotel includes a significantly steep and long hill. In the spring, fall, and winter months this is likely manageable for reasonably fit people, but during the summer it is a dangerous obstacle to walking. Anyone with a medical condition that might make a walk of that length and grade difficult needs to keep that in mind when booking HGB. The hill meant that we tended to be in the hotel some nights of our stay and that brought up the second problem: Inadequate WIFI. Despite our room's television offering a slate of popular streaming apps which included YouTube, Netflix and Amazon Prime, the hotel's WIFI was never strong enough to allow them to open and play. The WiFI was enough to power internet searches from our phones or other devices, for example, but not the television, A hotel handyman came up twice to try to make it better, but they never could get it to work correctly. Since vacations are sometimes we catch up on series or films we have missed at other times, this was a significant disappointment. The WIFI failure was a particular puzzle because the hotel was so technology-forward in other ways. For example, an app that let us open our hotel door from our phones and not have to worry about whether the key was going to work or not. Great! Overall we were satisfied with our stay at the hotel and would recommend it with disclosures about the location and the WiFI problem.…
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Date of stay: August 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel is very well situated and pleasant, however we faced an issue that can happen but the way it was dealt with was very unprofessional. We had several issues with the room's bathroom and the only feedback we received a the moment was that nobody was available to repair the damages over the weekend. When checking out I expressed my dissatisfaction with the situation and I was said that they wanted to propose a different room but as we were not in the room when they came they could not do it and that no commercial gesture would be done. Bottom line, we paid full price for a room for two nights with a bathroom in poor condition and no price reduction.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mihaela Nehnici, Atención al cliente/recepción at Hotel Gran Bilbao
Responded 18 Aug 2023
Dear SoniaC5169, Thank you for taking the time to provide us with your review. We sincerely regret reading that your stay at Hotel Gran Bilbao fell short of your expectations. Regarding the room’s bathroom issues that you have mentioned, and after having investigated it with our team, we would like to inform you that none of our rooms have windows in the bathroom, however they do have their own ventilation system. Nevertheless, we deeply regret that you left our hotel with this perception and that we have not met your expectations, we are sure that if you will give us a new opportunity on your next visit to Bilbao, we will be able to improve your impressions. We remain at your disposal for anything you may need. Kind regards, Mihaela Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$86 - US$161 (Based on Average Rates for a Standard Room)
LOCATION
SpainBasque CountryProvince of VizcayaBilbao
NUMBER OF ROOMS
202
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Claim Your ListingHOTEL GRAN BILBAO - Now €70 (Was €̶9̶3̶) - UPDATED 2023 Reviews & Price Comparison (Spain) - Tripadvisor
Frequently Asked Questions about Hotel Gran Bilbao
Which popular attractions are close to Hotel Gran Bilbao?
Nearby attractions include Black Bishop Escape Room (0.5 km), Troya Escape Room (0.4 km), and Bilbaout (0.6 km).
What are some of the property amenities at Hotel Gran Bilbao?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Gran Bilbao?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Gran Bilbao?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Gran Bilbao?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Gran Bilbao?
Conveniently located restaurants include Restaurante Aura, Restaurante Cafeteria Pentxo, and Bihotz Cafe.
Are there opportunities to exercise at Hotel Gran Bilbao?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Gran Bilbao have an airport shuttle?
Yes, Hotel Gran Bilbao offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Gran Bilbao?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Gran Bilbao?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Gran Bilbao offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.