Parador de Granada
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Calle Real de La Alhambra s/n, 18009 Granada Spain
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US$413
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Full view
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Room & Suite (518)
Dining (144)
What is Travellers’ Choice?
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 14/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Parador de Granada
Updated 14/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#25 of 137 in Granada
Location
Cleanliness
Service
Value
Travellers' Choice
Spending a night in the gardens of the Alhambra, among fountains, trees and large arched windows is the exclusive opportunity offered by this Parador, a former convent built by decision of the Catholic Monarchs. The building itself invites to discover a dreamlike interior, where Arabic and Christian style mix.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Banquet room
Meeting rooms
Baggage storage
Chapel / shrine
Parking
Wifi
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Concierge
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Telephone
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, French, Spanish
Location
Full view
89Good for walkers
Grade: 89 out of 100
37Restaurantswithin 0.5 km
63Attractionswithin 0.5 km
Contact
Calle Real de La Alhambra s/n, 18009 Granada Spain
Name/address in local language
Getting there
Car HireSee all Granada car hire
2008Reviews43Q+A100Room tips
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We booked a superior room expecting something very special for the high price (€1500 for 3 nights b&b). We were given a very small room (room 211) with a view of trees that looked exactly like the cheaper standard room photo on their website. We complained to reception and initially the receptionist was very defensive and unhelpful and said the photo wasn’t on their website (they eventually admitted it was and said they would change it). He then said they’d just had a cancellation and moved us to a superior room with a good view. It was however a pretty average room with very dated bathroom and cheap fittings. (This was room 207. Beware room 211!). Room 207 was in the old building, which has a lovely courtyard although it’s not used because there is no obvious service there. The hotel’s lounge/ bar was really drab and unused. The outside terrace was shared with the public so we had to queue, and stopped using it. Food at dinner and breakfast was good and the guitarist who played during dinner was wonderful. Hotel gardens were great, and some of the staff were friendly and helpful. We complained by email to the General Manager about the room and other disappointments, too long to list here,. She told us a different story to the receptionist about our superior room - that the occupants of room 207 had been upgraded rather than cancelled. Her initial email response was defensive but did she did eventually say she was sorry the hotel didn’t meet expectations and that she would note our various points. Overall we would not recommend unless the prices were vastly reduced.…
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Date of stay: May 2022
Value
Service
Sleep Quality
Room Tip: Ask for old building. Make sure you’re given the room you booked.
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1 Helpful vote
Helpful
Response from Marian Montero Cuadrado, General Manager at Parador de Granada
Responded 4 days ago
Dear Guests: Nice to meet you by this way and thank you agian for choosing us during your stay in Granada. I am very sorry your stay didn´t meet your expectations. Regarding your comments I inform you the fact the special situation of the Parador inside the Alhambra walls doesn´t mean our customers can walk inside the Generalife Gardens because they take part of the tourist visit. Our guests can enjoy our special Gardens of San Francisco located in the second plataform of the building and see the wonderful views over the Partal Palace (the most ancient Palace in the Alhambra), the Nasrid Palaces Gardens, the Albaycin and Sacromonte neighborhoods and the ancient Nasrid wall. The hotel has no jurisdiction over the government body of the Alhambra and its regulations, which is the Board of Trustees of the Alhambra and Generalife; we only limit ourselves to fulfilling them. The Parador also does not have access to tickets As I informed you, our room 211 is cataloged as a superior room due to the views of the Generalife Palace and Gardens, the most reason required for our customers, because all our rooms do not have views of the Generalife Palace. The Recepcion Head informs your about it. The Reception Head told you the truth and he was able to change you to another room because the clients who had booked a superior double accepted the offer of an available Junior suite which they occupied. We never confirm a double bed during the reservation procees, but we try to do our best to please the customer in this sense. Indeed, yesterday I was informed by my Reception Head that our website published a photo of a standard room that looks very similar to a superior one, that does not have views of the Generalife Palace and that it is located in the modern part of the building where we also have rooms such as 211 which is superior, and also Junior Suites. The Parador has 2 areas, one older and one more modern, with different decorations but both accommodate standard rooms, superior rooms and junior suites. I have communicated this situation to our corporate website Department in order to solve it. About the lack of a Bar service in the courtyard is due the proximity of the rooms, avoiding causing inconvenience to customers during their rest. These space is intended for rest, relaxation and reading. In fact, some clients even paint pictures in the Cloister while listening to the noise of the water in the fountain (sounds of the Alhambra). I´ll always be at your disposal. Sincerely yours.
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+1
During our trip across Southern Spain, we had the privilege at staying at some beautiful hotels and was looking forward to our stay at the Parador. How very disappointing to find that the overall experience was....lacking. The rooms are comfortable but small, windows that open but agree with others regarding the bugs coming in. I found the front staff to be friendly and efficient but the service at the restaurant was the worst I have ever experienced. The staff was aloof, indifferent and you felt that you were bothering them by asking to place an order. This was apparent for dinner our first night, breakfast the next morning as well as cocktails. I am told the employees don't really care whether you receive good service or not. I am glad we had the opportunity to stay on the Alhambra grounds but would not recommend staying at the Parador. There are far better accommodations elsewhere for less price and much better service.…
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Date of stay: May 2022
Rooms
Location
Service
Helpful
Response from Marian Montero Cuadrado, General Manager at Parador de Granada
Responded 4 days ago
Dear Customer_ Thank you for placing your confidence by choosing us during your stay in Granada, and for sharing your rview. I regret your stay among us didn´t meet your expectations. Regarding your comments about our rooms I inform you the adaptation of a historic building into a hotel and in this case a BIC located in an area declared a World Heritage Site 25 years ago, requires respect for the original layout of its walls and rooms, a circumstance that justifies the spaces of the rooms and of the convent itself. I have also managed with the restaurant team your opinion about the service provided in order to improve you. Sincerely yours. Marian Montero - Manager
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For the price, we had expected quite a bit more service. The hotel is in a higher price category, but the service provided did not really match the price. For example, the hotel has a beautiful courtyard on the ground floor with tables and chairs for hotel guests only, but no service. So if we wanted to drink a coffee there etc., we had to go to the restaurant quite far away downstairs and then bring it back upstairs ourselves. The same for a very nice room with couches and comfortable chairs for guests only on the ground floor - it would have been much nicer with a bar and coffee etc. There was a small terrace restaurant downstairs, but it was usually very full with external visitors, so hotel guests would have long waits for tables and service. Also the hotel restaurant was not so special for dinner - we had many better meals in the city. So a fantastic experience for visiting Alhambra but not worth it for longer stays in Granada.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Marian Montero Cuadrado, General Manager at Parador de Granada
Responded 4 days ago
Dear Customer: Thank you for placing your trust in choosing us during your stay in Granada, and for your comment on your recent experience at our Parador. Regarding your comments about the lack of a Bar service in the courtyard and our living room is due the proximity or the rooms, avoiding causing inconvenience to customers during their rest. These rooms are intended for rest, relaxation and reading. In fact, some clients even paint pictures in the Cloister while listening to the noise of the water in the fountain (sounds of the Alhambra). Our small terrace dowstaris only offers bar and fast food service, not restaurant service and our guests have priority over other visitors. Sincerely yours. Marian Montero - Directora -
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You can’t beat the location, and the price reflects that. I would never pay that price just for the room. Upon check in, the staff tried to upsell us to a better room. The ground floor room we got was small and stuffy. AC was not working and we had to open the window, which has no screen and can let bugs and wild cats in. My husband got two bug bites. I would choose a different hotel down the hill and take the taxi up if you don’t want to walk. Taxi is very cheap. The restaurant offers very tasty food, though, and the surrounding garden and views are great.
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Date of stay: May 2022
Location
Cleanliness
Service
Helpful
Response from Marian Montero Cuadrado, General Manager at Parador de Granada
Responded 4 days ago
Dear Customer_ Thank you for placing your confidence by choosing us during your stay in Granada, and for sharing your rEview. I regret your stay among us didn´t meet your expectations. Regarding your comments about our rooms I inform you the adaptation of a historic building into a hotel and in this case a BIC located in an area declared a World Heritage Site 25 years ago, requires respect for the original layout of its walls and rooms, a circumstance that justifies the spaces of the rooms and of the convent itself. The air conditioning is connected and working properly. I understand you notified reception to fix it. Yours sincerely. Marian Montero - Manager -
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I have a hard time reconciling my experience with the 4 and 5 star reviews posted by others. The front desk is impersonal, aloof, overwhelmed and largely unresponsive. The front desk manager is a bit swarmy. When we arrived he said he had just received a cancellation and we could “upgrade” to a suite for an additional 800 Euro. Then he said we could upgrade to a superior room for an additional 300 Euro. No thank you. Our room was tired. Poorly lit. The couch must have been made for the monarch’s it was that old and uncomfortable. There was not a place to put our luggage nor was there a drawer to use for our clothes. We had to live out of open suitcases on the floor. They are not air conditioned and the room was unbearably hot with no air flow. If there was any breeze, it was on the opposite of the structure. If anything we felt like we were in a dungeon, not a monastery. They said to open the window but there were plenty of bugs on the wall. If you open the window, then you cannot shut the drapes so you are awakened at first light. I expect more from a 5 star hotel. I was up half the night in a pool of sweat. After getting no where about the a/c we opened the drapes and windows. When we Returned to our room there was a ladder set up outside our window with workers present, essentially giving them access to all our belongings after making us sign a statement on check in that they are not responsible in any way for our belongings. All of this added up to a most awful experience at a very high price point. The manager made the same pitch the day after we arrived about a cancellation and upgrade to guests checking in. Is this a scheme? I have travelled the world for business and pleasure. This was one of the worst experiences I have had for the price. I am also an Amigos of the Paradors. This is only Parador I have visited that did not offer us a welcome drink. Having said all of that, we had a very nice dinner at the parador and a woman trainee at the desk and Juan were quite pleasant. Yes, it’s great to stay at the Alhambra. Next time, for me, it will be somewhere else. This is a 2 star experience charging 5 star prices…
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Marian Montero Cuadrado, General Manager at Parador de Granada
Responded 2 weeks ago
Dear Guest: thank you for placing your confidence by choosing us during your stay in Granada and I truly sorry your stay didn´t met your expectations. Regarding you comments, I inform you the Parador is a 4 stars hotel, not a 5 stars . It´s an usual practice in hotels to offer the customer an upselling. The reception staff always asks me the possibility to offer this type of supplement because is lower than the official price of the room, and when appropiate, I agree. I´m so sorry if this offering didn´t like you, but we try to propose the best option to our customers to enjoy an unforgettable stay in our Parador, a 15th century Convent founded by Queen Elizabeth - The Catholic. About the workers you mention, they belong to our staff as the roommaid that daily clean the rooms during the guest´s stay. Concerning the room temperature, we cannot activate a colder air conditioning system at this time of the year following the Spanish Law regarding Climate Change Thank you for the special mention of the dinner service and the receptionists who attended you. Sincerely yours. Marian Montero - Manager -
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How can one pass up the opportunity to stay IN the Alhambra? The front desk was well staffed and knowledgeable, our room was gorgeous and had 2 balconies overlooking the Generalife (Tip: splurge for the balcony), and the location made a short walk down the hill into town (a cheap taxi ride will bring you right back up) I recommend staying here over the Aurea (which is on the backside of the Alhambra and still requires a walk) or any hotel in town (because Granada is not very big and let's face it you're here for the palaces). An unforgettable experience you should not miss.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: Get a balcony
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1 Helpful vote
Helpful
Response from Marian Montero Cuadrado, General Manager at Parador de Granada
Responded 2 weeks ago
Dear Guest: thank you very much for your review and for sharing your experience in our Parador by this way. Nice hearing you enjoy an unforgetable stay in our Parador Convento de San Francisco. It would be a pleasure receiving you in next future. Sincerely yours. Marian Montero - Manager –
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Parador is perfectly situated in an old Franciscan monastery right beside the Alhambra. Rooms reasonably sized but nothing special. There were some wonderful examples of service from staff, but a couple of minor hiccups too. The restaurant was not great: service haphazard and our hamburgers arrived with uncooked meat. Overall a good experience but possibly not great value for money.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Marian Montero, General Manager at Parador de Granada
Responded 4 weeks ago
Dear Guest: Thank you for placing your confidence by choosing us during your stay in Granada, and for your review about our Parador facilities and service. I have managed with my team your comments about the service in our Bar, not restaurant, in order to improve it and offer a best experience to our customers. Yours sincerely. Marian Montero - Manager -
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+1
If you want to stay close to the Alhambra in your own oasis of luxury, then this is the hotel for you. By staying here, you avoid the steep long walk up to the Alhambra complex and simply wander down at your own leisure, avoiding the crowds until the last minute. This parador has its own private terrace area and gardens, overlooking the Generalife complex - this means that 24/7 you are within the Alhambra. The dinner in the hotel restaurant was high quality and surprisingly very good value too - excellent service from Miguel and Marcos in particular. The suckling pig main course was simply excellent! We stayed in room 206 and had a superior room overlooking the Generalife from our little balcony - worth every penny. Thank you!! 😊
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Marian Montero, General Manager at Parador de Granada
Responded 4 weeks ago
Dear Customer: Thank you for placing your confidence by choosing us during your stay in Granada, and for your review about our Parador facilities and service. I will transfer personally to the waiters who mention their gratitude for the service provided. I recommend you to visit us in June, to enjoy The Alhambra Music Festival in Generalife Gardens; it will be un unforgetable experience for your senses. Best wishes. Marian Montero - Manager –
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+1
We paid up quite a bit for a better room (203) with a view of their gardens and the noise of the fountain; bright sunshine too. The Suite had a separate sitting room, and an enclosed and modern bathroom and shower cubicle. Lots of environmentally sustainable accessories too. We ate the first evening in-house and it was a good quality meal, though the restaurant did have a bit of a monastic feel and look. but good value. Pleasant buffet breakfast with a choice of hot foods to order as well. Morning staff were somewhat overloaded though; very nice outside terrace too if its warm enough. You can walk straight along to the Alhambra for tours (which we had pre-booked). Easy walk downhill for 15 minutes into town; tougher walk back though! Good display of historic objects around the interior courtyard; who knew Washington Irving was a major American character in Granada? When opening a sash window in the room the metal handle was loose and I cut my thumb; Nestor was quick to provide medical lotion, plasters etc and he had the handles replaced. All very efficient and no need for a medic but it shouldn't have happened in the first place.…
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Date of stay: March 2022
Value
Location
Service
Room Tip: Overlooking the gardens.
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Helpful
Response from Marian Montero, General Manager at Parador de Granada
Responded 4 Apr 2022
Dear Guest: thank you very much for your review and for sharing your experience in our Parador by this way. Nice hearing you enjoy an unforgetable stay in our Parador Convento de San Francisco and sorry for the inconvenience caused by the window. It would be a pleasure receiving you in next future. Sincerely yours. Marian Montero - Manager
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The Parador is in a wonderful setting and we had a very enjoyable stay. Our room was a little disappointing, with no view, but the facilities were excellent, the staff helpful and friendly and the food extremely good. The obvious improvement that could be made is in the dining room. It has no atmosphere and feels cold and inhospitable, with lighting that is far too bright. Some subtle piped music and less harsh lighting would make a big difference. This applies to the bar too, which completely lacks warmth and atmosphere. Simple changes would bring quick benefits.
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Marian Montero, General Manager at Parador de Granada
Responded 19 Mar 2022
Dear Customer: Thank you for placing your confidence by choosing us during your stay in Granada, and for your kind comments about our Parador. The location of the Parador in the interior of the Alhambra and tourist circuit allow tourists to enjoy an unforgettable experience. Regarding your comments about the dining room atmosphere, I inform you our Paradores Decoration Team is working hard to finish de decoration project that we will execute at the end of 2022. An important cause of the lack of decoration is the implementation of preventive measures by Covid, which forced the removal of all decorative elements and many textiles from both the common areas of the rooms, which makes them less attractive and comfortable as usual. Yours sincerely. Marian Montero - Manager -
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PRICE RANGE
US$381 - US$480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
parador de granada hotel granada, parador de hotel granada, granada parador de hotel
LOCATION
SpainAndaluciaProvince of GranadaGranadaRealejo - San Matias
NUMBER OF ROOMS
40
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Claim Your Listing Frequently Asked Questions about Parador de Granada
Which popular attractions are close to Parador de Granada?
Nearby attractions include Generalife (0.3 km), The Alhambra (0.04 km), and Artesanía del Árbol (0.3 km).
What are some of the property amenities at Parador de Granada?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Parador de Granada?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Parador de Granada?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Parador de Granada?
Yes, free public parking nearby is available to guests.
What are some restaurants close to Parador de Granada?
Conveniently located restaurants include Oteiza Coffee, Rabo de Nube, and Restaurante Ruta del Azafran.
Are any cleaning services offered at Parador de Granada?
Yes, dry cleaning and laundry service are offered to guests.
Does Parador de Granada offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Parador de Granada?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Parador de Granada?
Many travellers enjoy visiting Generalife (0.3 km), The Alhambra (0.04 km), and Mirador de San Nicolas (0.7 km).