This hotel was very disappointing. The location was great, but the rooms were dated and most things in ours didnt work- plug, phone, shower, toilet flush. When explaining to staff there was no resolution, just “well you have a bath?” Breakfast was average at best. We visit granada regularly and have stayed at many different hotels and apartments, this is by far the worst and the least five star property weve ever been to.
A hotel that advertises itself as 5 star at 5 prices but offers 3 star amenities. We booked for our wedding anniversary, first trip to Granada and first holiday in several years. The hotel knew all this as the reservation was done directly and spa booked for the occasion. There was a very simple welcome in the tiny reception. A shabby yet comfortable room on the 1st floor overlooking an alley. The curtains were literally hanging by a hook, the safe broken, toilet didn't stop flushing and shower rocked like a surfboard (109). Breakfast was sufficient. The spa was not particularly clean, fabric ceiling in steam room covered in mold and fabric background to pool hanging in tatters. There is no changing room and a shower that floods, drenching everything including our clothes. The terrace bar was cold but had remarkable views that we hoped to enjoy after a celebratory meal. However, the terrace was rented out on the Saturday night for a private function, the restaurant refused to serve us as they were 'full', with several empty tables and there was no facility for paying guests to have a drink. We were ushered out of the hotel by reception who could only offer the suggestion of a near by bar (that was full). Ironic that after paying nearly 200e for a room that we had to take refuge in a much nicer 3 star hotel for a bottle of wine served by lovely staff. DISGUSTING customer service. When we broached the subject the next morning on checkout, we were basically called liars. I requested a response to my complaint by email as no manager was available. Several days later, still no response. What was a beautiful weekend in glorious Granada was spoilt by this money grabbing chain. …
On check in for a night as a treat for our wedding anniversary, we immediately extended our stay to two nights. The checkin staff were very welcoming and accommodating (they booked a hamman for me). Our room was on the corner (304) and was absolutely lovely, with amazing views (the noise at night was a bit load at times - 2.30am skateboarders - but that’s hardly the hotel’s fault). Breakfast was a highlight; as I’m gluten intolerant I wasn’t expecting too much, but they supplied freshly baked bread which was delicious. A quiet rooftop bar was lovely for a cocktail, we were the only customers. I’ll definitely be looking at other Eurostar hotels across Europe for other city stays.
Hotel is 4 stars hotel and have a serious parking issues. I had booked the parking in advance and was surprised with parking being closed because full. Had to drive 1km to get to the new parking at my cost of course. I wouldn't recommend if you have other options possible.
It is not often I have walked into a hotel and felt so genuinely welcomed. The receptionist gave me excellent information about what to see, where to go and what to eat. The room at the hotel had a great bed, a lot of space and good bathroom. The breakfast tasted very good. The location is very central.