We have stayed here every May & October (discounting covid) for over 12 years. However, returning this May will be our last. Staff changes - admittedly some of the news guys are trying their best but some are useless. Quiet, family, friendly was nowhere in sight. 100 + polish young people and their supposed chaperones terrorise the premises and the hotel does nothing. Unsafe practices in the pool in the dark are accidents waiting to happen & explosive fire crackers but again the chaperones are too busy drinking, distributing drinks? & cigarettes? Say no more. Yes to exchange and enrichment programmes but have some control please. Sadly they are sprinkled round the hotel instead of keeping them together. The food is also now not good, no thought, repeated ingredients eg. Pork one night then leftover pork chunks in sauce the next night and the same with other ingredients or veg. The food used to be outstanding until this visit. The only constant is the cleaning ladies and their outstanding professionalism & trustworthiness. We are sad to not be returning here as it always made us feel safe going there but not any more.…
Hotel is dated, the yard is very small. Food looks good but it taste awful. DO NOT RECCOMEND I have spent there four weeks, with an Erasmus group. It was raining half the time (including Sahara sand rain), the windows weren't cleaned after the dirty rain neither in the room, nor in the corridors and common areas. The mirror closet door have plenty of fingerprints, which aren't cleaned at all. When you use stairs there are dust bunnies all around it. Same in the room - it was so-so clean when we arrived, but later the cleaning ladies did pretty bad job. They only took trash, changed towels and from time to time moped the floors, but still the room was rather dirty. The bathroom has some mold in between tiles in the bath section. Which is weird considering the fact, that the tap water here is pure chlorine and it makes you feel like you shower in the pool water. Elevators work in a very strange way and half the time you have to wait for it for ages. Food is nasty - it's the same almost every day, for 4 weeks there were only a couple of edible stuff. Everything is bland, or spiced in a very strange way. Covered in oil. There is no butter, just some cheapest margarine, jams are overly sweet, cold meats for breakfast are nasty, the cheapest smelly hams and mortadelas. Cheese is weird colour and tasteless. Lunch and dinners are the same all the time - there was pasta for lunch? Wait for the same noodles for dinner! just different sauce or the same sauce but different shape of pasta! The fish and seafood smell from a distance. The choice of fruit is very limited (apple, bitter oranges, pears, kiwi from time to time and pineapple). You only get hot drinks (coffee, tea etc) for breakfast. Later on it's just still water. For dinner and lunch there is wine, which is very acid and dry, and it looks like it's collected and re-bottled. The reception staff is trying to be helpful in any way, but some of them have problems with English and it is hard to communicate. The one and only thing I cannot complain is the proximity of the beach and the view - I had a 5th floor room with some sea-view, and other group members had rooms with mountain view. All in all - GO LOOK FOR SOME OTHER HOTEL! There are plenty around, hopefully better quality. This hotel is full of Erasmus teenagers and elderly Spanish people. If you are not one of them - do not come here.…
From the moment we arrived, where the hotel had saved us a cold platter due to us arriving very late, this hotel has been excellent! EVERY staff member has played their part in delivering an excellent customer experience with the food in the restaurant being varied and very good quality. We are now moving on to Benalmadena for a few days but we will miss Parasol Garden very much!!
i go thire i thnk best staff and best dervice in the world 1. room servic 2. good rate 3. 5 star service food option, good looking girl lol , and main think best time work loom and life is to short enjoy thank you
hotel is easy to find, close to the airport. Approx 20mins. Hotel is clean and taking the current pandemic seriously. Masks are compulsory when walking around the hotel. We stayed for 2 nights. Overall a good stay. Breakfast was buffet, easy to use and was tasty. The only pain in remembering to wear your mask when your walking around collecting your food. But staff politely remind you to wear it if forgotten. Only problem is the majority of the staff don’t speak English. The desk people& bar staff are able to speak English well, as for the rest no. The hotel is also majority Spain guests. (Was told August is the Spanish holiday season) so understandable. Rooms are ok, clean and tidy. Nice to see a tv remote for a change 😂. Air-con is a plus!. Not so many sun loungers can be a pain to get on an afternoon. You cannot access them till after 10am so if you wish to have one or two better to get them early. Pool is great, spacious and not so cold (freezing) as many I’ve experienced which is a plus. Hotel is close to the beach 5 min walk. However if your looking for a night life sense this is the wrong area to stay in. There is very little to do around this area, more of a quieter town. Hard to find anything open from 12pm. Found ourselves walking for miles to get to any English bars ect. We were told The next town which is Benalmádena is where the night life is, plenty of bars and clubs open till 4am ect. Overall experience for the hotel was great.…
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