Hotel stay was really enjoyable , stayed in a junior suite which had spectacular views... friendly staff but a couple of issues which I’m guessing are due to covid .... ice (they removed the ice machines due to covid) and told us to get ice from the bar... and then wanted to charge us despite reception saying it’s free. Secondly the food was sub standard.... we had half board and there really was very little variety. We even named the side of the foodbar “the sad corner” where for breakfast they Served the worst pancakes I’ve ever had with what appeared to be unloved churros and at lunch and dinner they had pizzas which looked so unappetising and pasta with a terrible sweet bolognese sauce . The fruit wasn’t always freshly cut and it was obvious as for 2 days in a row the melon was off. The other thing is why is the hot food covered and need to be served but the cold food “every man for himself”... I bit of penny pinching if you ask me. Another thing is the towels .... maybe it was just a new housekeeper but if your paying up of €250 per night you don’t expect worn towels .... I complained and had to get them changed twice then they finally got it right going forward (see pic) In all I had a good stay (9 days) and would recommend the hotel .... as a gold member from staying at a lot of Melias , the pools are well designed and inviting and good layout. Only side note the €70 extra per night that they tried to charge for the level is really not worth it for the junior suite. The breakfast is in the same building and although you do get drinks and canapés for 2 hours in the evening.... it’s really not a substantial difference (I have stayed at the level at various hotels) Parking maybe because of covid but there was plenty of parking in the street (but less on the weekend)…
Stayed here for 6 days and got a room upgrade to a master suite for a reasonable price, Covid measures were very good and the staff pleasant. Buffet was very basic but then the hotel was very quiet, one massive gripe was the web site says the roof terrace is open to all but were told our child wasn’t so missed out on the entertainment in the evenings , this should be made clear on the site
I did appreciate the planning and procedures set, related to COVID19. Our stay was a very good experience and I would like to stay more if I could... Rooms were very clean & all cleaning procedures were followed by the personnel. Food services for breakfast and lunch/dinner excellent.
In January I made two separate bookings direct with Melia Hotels for 4 and 7 days for early July 2020 . I only found out the hotel was closed for my stays when I saw a post on a travel company website! I rang Melia's customer service nine times over three weeks to get this sorted out and was told repeatedly that they would get back to me, which they never did: on one occasion I was told (by email) that they could not give me a refund because I made a "non-cancellation" booking !!! The last call I made was to Carmen in Melia's accounts office and the refund was made within 24 hrs....Thank you Carmen. Appalling admin.
We spent 6 nights at the Melia Costa Del Sol, concluding a tour of Andalusia, at the end of July 2020, during the Covid-19 crisis. The hotel’s precautions were exemplary and we felt very safe. The location of the hotel is marvellous - just cross the road and you are on the sandy beach 😀. We had some great meals out at the numerous restaurants and bars in the town - we found that the competition was so fierce that they all had to be wonderful ! At the hotel, the staff, food, drink and entertainment were all top-notch - a special shout-out to the 2 lady fitness instructors (Yoga, Pilates, Aqua-Bike and more besides), Macarenas & Alex, who did their best to fight back the effects of tapas and cocktails ... Highly recommended 😀