It was magical! The hotel is a very comfortable place, spacious, with a amazing ocean view, fantastic amenities and so warm people, specially Jazmin Diaz, who is the Level Concierge, she was extraordinary and make our staying magical Any time we need anything she was there and solve the issue immediately
Very difficult to fault this stunning hotel. From start to finish the customer service was exemplary, the cleanliness exceptional, the room with a view, just stunning, the food wonderful and all details in between had been considered from fluffy towels, gorgeous toiletries and a full mini bar. Weirdly this seems to be a rarity these days! The communal areas, pools, and decor were all gorgeous and contemporary and the beach across the road was just as special with fab service and a lovely beach bar offering some of the best food in Torremolinos. I can’t wait to go back.
We have stayed 7 nights in the deluxe sea view room at the 8th floor.It was excellent from start to finish. I have nothing negative to say. The staff were polite, friendly and helpful. The location couldn't be better, the view from the balcony was stanning, we have enjoyed every day. The breakfast and dinner offered everything what we wished to have - diferend kinds of meat, fish, vegetables, tasty deserts and always fresh fruits. The rooms were clean and comfortable. I believe in the near future I will stay here again.
Just arrived home from a 4 day break staying on The Level in a Junior Suite. What can I say , my wife and me were treated so well from start to finish . Everything you could ask fir and more . Jazmin and her team were brilliant , big thanks to you all , The Melia are lucky to have you all. The Level is such a great place , you couldn’t go hungry or thirsty and a great place to relax. Our first visit there and it definitely won’t be our last. Thanks Again
We stayed in the Level room and the Level seems a must when staying at this hotel. The Level room was like a standard room but the Level rooftop pool and lounge was nice and rather quiet. We realised on the 2nd day that we should have booked sunbeds on the beach in advance but we actually like the Level pool more. Parking lot was full and we didn't see the recommendation to request parking space during booking. All the parking spaces on the streets are taken so we parked at the Pueblo Blanco parking house nearby - it takes a while to drive there on the narrow streets but walking via stairs it was actually close - 24h is 21 euros. The Level breakfast was more quiet but no massive variety of choice.
This hotel is in a great location. The rooms are clean and the breakfast is delicious. The only downside is the endless rules by the pool-no inflatables, no balls or any types of games, no t shirts worn in the pool, I could go on. Staff take great pleasure in patrolling it and telling you off if you don’t stick to them. If they would relax on this side of things, I would rate it higher.
Found this to be a very clean & well equipped hotel with excellent facilities (we have a teenager so unsure about what’s on offer for younger kids). The food was varied but tasty and plenty of selection so as to cater for all tastes/diets. Drinks were a little in the expensive side but it’s hotel prices so not too surprising there. Staff were friendly and helpful. We had an issue with our shower which was resolved within a hour or two - it’s how unexpected issues are dealt with that matters and I can’t fault this service. Hotel itself is literally across the road from the beach and a 10min walk into the town itself. A matter of meters from a taxi rank (reception will call on to the door if you wish). I cannot understand what the negative reviews are pointing at in most cases, as we simply didn’t see an issue - some of the nicest staff we have had the pleasure of stopping with, they were even patient with our relatively poor Spanish speaking and were gracious enough to help us say things correctly rather than ignore/mock our attempts. The hotel included a gym and health suite. The pools on the rooftops are something that we didn’t use as the one at ground level was absolutely fine and got a better breeze in the heat. I’d absolutely come back to this hotel and pass our thanks to all staff who looked after us during our stay.…
The Level and it’s services are not what they were though the prices have certainly increased. The lounge room used to offer things like honey in comb; Perrier water etc now honey in a jar and water from the tap as well as some of the worst wine/sparkling wine I’ve tasted. The personal service has gone as well. I was going to extend my stay but gave up trying to get through to the harassed reception. In short - this is no longer a premium product plus the location of the hotel is such that you only get the sun for a decent amount of time by booking a master suite as we did. But Spain feels a bit dated now and having to wear a mask in cabs etc is too much in the heat. So all in all - with the decline in service standards and cost (1500 for two nights) I won’t return.
We returned on Weds following an 11 night stay at this fantastic hotel. We travelled as a couple with our 16 year old daughter and 18 year old niece. We opted for The Level as it sounded too good to miss and we were not disappointed! The Level experience was amazing and felt very luxurious! You were made to feel very special! The staff were very friendly and helpful, the rooftop pool is gorgeous and being able to access it from early morning was a bonus when you couldn’t access the other hotel pools until 9 or 10am. Breakfast options were plentiful and it was brilliant that this was available until midday. I don’t eat first thing so it was nice to be able to have breakfast a little later in the morning. The drinks and tapas available 7pm-9pm are a lovely touch and it was great that there were premium branded spirits available which you could pour yourself! Drinks throughout the day were available too including wine, cava and soft drinks with snacks. Our rooms were great being on the 9th floor and near the front of the hotel with amazing sea views. The rooms were cleaned and tidied every day with fresh towels. The only thing we would suggest is more parasols around the pool. It was very hot during our stay and there weren’t enough parasols for everyone so it became a little bit of an issue if you weren’t by the pool early to get one. There were sometimes long queues for the coffee machine so maybe sn additional coffee machine would be helpful. My husband isn’t a wine drinker but would prefer a cold beer in the afternoon so it was a shame this wasn’t included in the complimentary drinks throughout the day. This didn’t spoil it for him though. I would also suggest mixing up the music around the pool too. It was the same music every day which did become a little repetitive! Overall the hotel is amazing! I would absolutely recommend The Level and we will certainly be returning! Thank you to everyone at The Melia Costa Del Sol for an amazing holiday!!!…
Stayed at the level - fantastic experience. We went for a couple of nights just to rest and recuperate. It was so good we didn’t need to leave the hotel. Wine, soft drinks and zero% alcohol beer during the day, open bar in the evenings. Didn’t understand the zero% beer policy when wine was available all day, however wine was lovely. Lovely ambience to the lounge and pool area which was policed by an attentive concierge.