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Gran Hotel Elba Estepona & Thalasso Spa

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1,554 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Hotel Elba Estepona & Thalasso Spa
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Showing 656: English reviews
Abertillery, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 October 2014

Just got back from gran elba&spa in estepona,first of all typical spanish hotel ratings i think they would put ten stars on hotel if they could i would say 3.5 max,wallpaper peeling off things like that our wall socket came out of wall on last day! although the service at hotel is v good indeed from hotel manager to cleaners... More 

Helpful?
3 Thank demonhippo
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Guest, We thank you for your feedback about your recent stay in our hotel. All feedback is greatly appreciated as it helps us improve the quality of our hotel and te level of customer satisfaction. On the other hand we regret that our hotel did not meet your expectations. We are surprised since at this time of the year... More 

Halmstad, Sweden
Level Contributor
106 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 October 2014

The hotel is not in the best condition. More than once we got the handle to the drawer in the hand... The breakfast is nice. Our room was an the groundlevel facing the sea. The room was full of mosquito. A nice poolarea. It does the job and thats about it.

Helpful?
Thank Ebbot
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Ebbot , thank you for staying with us with your family and thank you for your comments. We are very sorry that your stay did not meet your expectations. Please accept our apologies for the shortcomings with your room. This is not up to our standard and should not have happened. Thanks again for your time and feedback and... More 

Surrey, United Kingdom
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 2 October 2014

Our family of 4 stayed at the Elba during August for 2 weeks and had the perfect relaxing holiday. We were on the all inclusive package which includes pretty much all drinks and as much food as you can eat. We were staying in one of the suites and were luckily upgraded to a penthouse suite which offered the most... More 

Helpful?
2 Thank w0lram
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear w0lram , Thank you for the long stay at Gran Hotel Elba Estepona and tank you for experiencing our Hotel from top to bottom. We are grateful for all your comments and appreciate the recognitions of our service and appreciation on our personnel. Your comments will be shared accordingly. ! We really look forward to welcome you back next... More 

Billericay, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 September 2014

We just got back from an 8 day holiday staying at the Gran Hotel Elba, I can only say if you get the opportunity to stay there TAKE IT, the staff and standard of the hotel totally warrants the 5 star rating. Yes you can find niggles but these are mainly personnel preferences such as I was no keen on... More 

Helpful?
Thank Roy147
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear guest, Thank you for recommending our hotel on Tripadvisor. We are delighted to learn that you had a fantastic time with us and we’ll be happy to welcome you back whenever in the future your holiday brings you to Estepona. Best regards, Juan Manuel Galán General Manager More 

Gloucestershire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2014

This is a lovely hotel set in beautiful grounds. The staff are friendly and helpful and the hotel is very clean. It has amazing views . The rooms would benefit from having tea making facilities in them. The big down fall of the hotel is the location. It is a 10 minute taxi ride into Estepona with a poor bus... More 

Helpful?
1 Thank Lisa K
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Lisa K , Thank you for sharing your impressions about our hotel here on Tripadvisor. We are happy to find out that you enjoyed your stay with us and that you had a very good feeling about our hotel after coming home.On the other hand we are sorry your overall satisfaction did not reach hundred per cent as we... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 September 2014 via mobile

My family and I ( children aged 7 & 5 ) stayed for 7 nights all inclusive, which was absolutely worth every penny. I could not fault anything, from the warm welcome we received on arrival to the hugs we got when we left. We had a beautiful room over looking the sea. The rooms were always immaculately cleaned and... More 

Helpful?
4 Thank Laurie E
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Laurie E , Thank you so much for investing the time to write such a complimentary report about our hotel and most of all thank you for dedicating us such nice words of praise. We are ever so happy that we were able to meet all of your expectations, and that you and your family were able to enjoy... More 

Stourbridge, United Kingdom
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 21 September 2014 via mobile

Came with my daughter and granddaughter in Late August. Our second time at the Elba and we found it to be everything it described itself to be and more. I don't understand the negative reviews complaining about the location - surely they could have checked this up before they arrived? Not difficult to have a quick look on google maps.... More 

Helpful?
4 Thank Liz S
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Liz S , Thank you for selecting our Gran Hotel Elba Estepona as your vacaction resort and for sharing your opinion on this public forum. It is a great pleasure for us to find out that everything was just perfect for you and that you particulary enjoyed the welcome drink, the nice and clean room as well as the... More 

Carlow, Carlow, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2014 via mobile

Spent three nights here. Room lovely had patio onto lovely garden area. Had little issue with blocked drain in shower nothing major. Used restaurant for dinner once was just ok nothing great. Bit overpriced. Breakfast good. Not too sure about lady at spa reception the jury is out on that one. Front of house staff very nice and friendly. Lovely... More 

Helpful?
Thank James T
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear James T, thank you for your visit and for taking the time to evaluate your recent stay with us on Tripadvisor. We have carefully read your review and taken them into serious account. We work very hard and we always welcome any sort of feedback as it helps us to improve our services and take neccesary measures wherever required.... More 

London, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 September 2014

This hotel has the potential to be amazing. It has a large and gracious lobby, good sized rooms with amazing bathrooms, a good spa, and nice pools. But, much of the infrastructure is on the older side, eating options are limited if you don't go all-inclusive, and service is poor. My husband and I had a reasonable holiday there (we... More 

Helpful?
5 Thank cardamomss
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear James T , I’m sorry to learn that you didn’t enjoy your holiday with us and that there were so many issues which escalated in a completely negative impression. This is obviously not our goal and I’m sorry we didn’t create the holiday you were expecting. Kind regards, Juan Manuel Galán General Manager More 

Glasgow, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 September 2014

We stayed here for a long weekend in early September 2014. The reception area is stunning and we were met with a cold glass of prosecco on arrival - a lovely touch. Our room was spacious and clean with very comfortable beds. The bathroom was amazing - double basin, big bath and shower and toilet area - definately 5 star.... More 

Helpful?
2 Thank scansiascot
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear LoriTurner, thank you for your visit and for taking the time to evaluate your recent stay with us on Tripadvisor. We have carefully read your review and taken them into serious account. We work very hard and we always welcome any sort of feedback as it helps us to improve our services and take neccesary measures wherever required. Once... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Gran Hotel Elba Estepona & Thalasso Spa

Address: Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680, Estepona, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Price Range: €125 - €204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Hotel Elba Estepona & Thalasso Spa 5*
Number of rooms: 204
Reservation Options:
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Also Known As:
Gran Hotel Elba Estepona & Thalasso Estepona
Gran Hotel Elba Estepona And Thalasso Spa
Hotel Style:
#2 Family Hotel in Estepona
#3 Romantic Hotel in Estepona
#4 Luxury Hotel in Estepona
#5 Spa Hotel in Estepona
#5 On the Beach Hotel in Estepona
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Questions & Answers

Here's what travellers have asked, with answers from Gran Hotel Elba Estepona & Thalasso Spa staff and other travellers.
64 questions
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Carlisle, United Kingdom
4 months ago
Preston, United Kingdom
9 months ago

See all questions (64)

Questions? Get answers from Gran Hotel Elba Estepona & Thalasso Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a sea view which is very beautiful”
  • footprint on bedroom wall
  • no handles on wardeobe key kept dropping out and you had to use your nails to open doors
  • the pics are a selection of our room, bathroom and view (hopefully if Ive uploaded correctly)
  • beautiful view
  • this is only one section of the room which had lots of bad marks on the walls
 of 5 bubbles 1Mags, 16 Nov 2016 | Read review
“Room 215 overlooks the gardens and sea; the balcony is very private and a great sun trap in the morning”
 of 5 bubbles 321margaretd, 2 Nov 2016 | Read review
“sea view wonderful”
 of 5 bubbles 8sd2016, 30 Oct 2016 | Read review
“go for a junior suite”
 of 5 bubbles 418beckyv, 17 Oct 2016 | Read review
“All rooms face the sea”
 of 5 bubbles BobbieR275, 12 Oct 2016 | Read review
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