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Gran Hotel Elba Estepona & Thalasso Spa

Hotels.comUS$184*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$355*
US$184*
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US$188*
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Gran Hotel Elba Estepona & Thalasso Spa
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1,649 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Hotel Elba Estepona & Thalasso Spa
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Showing 688: English reviews
Gibraltar
Reviewed 16 May 2015

Good relaxing couple of days, enjoyed the spa facilities although some features were not in working order or needed attention. The use of the spa should be included in the room price. Otherwise the hotel and service was excellent but the food could be improved, especially if on half board basis.

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Helpful?
1Thank Jiffers2014
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Jiffers2014 , In the first place we would like to thank you for having chosen the Gran Hotel Elba Estepona as your holiday resort for your vacation on Estepona. Your lovely review reflects that you had a really good time and we can only say that we feel honored by your words of praise. One of the main reasons...

Dublin, Ireland
Reviewed 14 May 2015

I used Trip Adisor to help decide to book this hotel so hope to help next persons do the same. I am very happy to highly recommend this hotel. And yes, we do travel all over the world, and stay at 5 star hotels. But this was our first sun holiday away with baby and we very nervous about what...

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12Thank Kelleyocall6
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Kelleyoca... , I have just read your wonderful review over our hotel and I just want to thank you for your lovely words. We are very proud of your recognition to our staff. We thank you for your comments and we hope you will visit us again. Kind regards, Juan Manuel Galán General Manager

Gibraltar
Reviewed 11 May 2015

we have been staying here for the past eight years during summer and even in winter.we highly recommend this hotel . The location is perfect for summer with its beautiful pool areas and the beach at your doorstep. The rooms are classically decorated and spacious and kept really clean. The staff are really efficient ,starting with the welcoming reception staff,...

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8Thank jennifer c
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear jennifer c, Thank you very much for choosing our Elba Estepona Gran Hotel & Thalasso Spa ***** again as your hotel of preference on Málaga. We are glad to find out that we lived up to your expectations and contributed to make your holidays memorable. You have described our hotel as peaceful and relaxing and is indeed an oasis...

Reviewed 10 May 2015 via mobile

Beautiful place, good location on the beach and pretty garden areas but poor service. Some of the staff Seemed like serving us lunch and drinks was too much of an effort. The spa has a lot of potential but some parts were broken. They hosted loud children's parties in the the pool and started drilling in the pool side bar...

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1Thank Nicole B
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Nicole B, Thank you for taking your time to comment on your holiday at Elba Estepona . Your mixed feelings about our property and the approach of our employees is a sad news for us and not reflecting at all our goal to make every guest feel special and pampered throughout the stay. Following yours and some other online...

London, United Kingdom
Reviewed 8 May 2015

Whilst this hotel ticks some boxes for a young family it most certainly isn't a 5 star hotel. Where to start!.. Service service service.. Service is almost non existent. We found ourselves standing in a restaurant for 10 minutes before we even saw a waiter to be seated let alone to be served. The hotel is so vast it often...

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6Thank 49Mary
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear guest, Thank you for sharing your feedback at Tripadvisor. I’m truly sorry to learn that we didn’t meet your expectations, what’s more, we fell far away from them. That’s certainly not the direction in which we wish to go and we really appreciate your valuable comments. Our Team is looking into the issues you mentioned and we believe in...

London, United Kingdom
Reviewed 5 May 2015

I've stayed at many 5 Star Hotels around the world - and this is NOT one of them. The physical property is VERY nice - the rooms are large and fact the Mediterranean. The highlight of the trip was sleeping with the balcony door open and listening to the waves at night - that was absolutely the highlight! The hotel...

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5Thank Swede616
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear guests, thank you for your visit and for taking the time to evaluate your recent stay with us on Tripadvisor. We have carefully read your review and taken them into serious account. We can understand from your comments that you were not entirely satisfied with your choice of hotel and this is something we deeply regret. Unfortunately after departure...

Hunton Bridge, United Kingdom
Reviewed 3 May 2015

A beautiful hotel. Lovely facilities. A great location. That is it. Service throughout hotel is awful, including the spa. All staff seemed to be rushed off their feet and very stressed, plates are cleared without asking if you have finished so make sure you do not go back to the Buffett at breakfast as your plate will be gone. At...

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2Thank JurateN
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear JurateN, Thank you for your comments about your recent holiday with us. We are sorry that the overall impression is only average and we didn’t deliver those dream holiday you certainly were looking for. Best regards, Juan Manuel Galán General Manager

County Antrim, United Kingdom
Reviewed 3 May 2015

Having stayed at this hotel two years ago, we were looking forward to returning and were not disappointed. We booked 7 nights All Inclusive, as this is the best way to sample the delights of the hotel and spa. I find it hard to understand why people who stay here write silly reviews regarding, the location, entertainment, firmness of the...

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2Thank andrew j
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear andrew j, It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotel are enjoyable ones. Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être. We...

Reviewed 1 May 2015 via mobile

Nice hardware but hopeless software. No proper instructions on how to get to the rooms. And at the buffet dinner, even water needs to be charged. They don't even provide tap water for the table. It's a beautiful hotel but this is definitely not a five star hotel.

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2Thank Michael W
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear Michael W, First of all we would like to thank you for having chosen the Elba Estepona Gran Hotel & Thalasso Spa ***** as your holiday destination on Estepona. We appreciate that you took a few minutes of your time to publish a review on Tripadvisor and we thank you for your honest feedback. All of our staff work...

Newton Abbot, United Kingdom
Reviewed 30 April 2015

Good points- Helpful, friendly staff; super bathroom;attractive and spacious public areas;excellent room cleaning; great position right on the beach;being able to hear the sea at night;good food; well equipped gym and heated indoor pool - great for inclement weather; being able to have 2 complementary sessions in the spa over our 10 days Disappointments- Bed very hard; balcony had a...

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2Thank 78Jane
Elba Estepona E, Director General at Gran Hotel Elba Estepona & Thalasso Spa, responded to this review

Dear guest, Thank you for your comments about your recent holiday with us. We are sorry that the overall impression is only average and we didn’t deliver those dream holiday you certainly were looking for. Best regards, Juan Manuel Galán General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Gran Hotel Elba Estepona & Thalasso Spa

Address: Urbanizacion Arena Beach | Carretera Estepona - Cadiz, Km 151, 29680, Estepona, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Price Range: €133 - €279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Hotel Elba Estepona & Thalasso Spa 5*
Number of rooms: 204
Reservation Options:
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Also Known As:
Gran Hotel Elba Estepona & Thalasso Estepona
Gran Hotel Elba Estepona And Thalasso Spa
Hotel Style:
#2 Family Hotel in Estepona
#3 Romantic Hotel in Estepona
#4 Luxury Hotel in Estepona
#5 Spa Hotel in Estepona
#5 On the Beach Hotel in Estepona
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Questions & Answers

Here's what travellers have asked, with answers from Gran Hotel Elba Estepona & Thalasso Spa staff and other travellers.
82 questions
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Questions? Get answers from Gran Hotel Elba Estepona & Thalasso Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are a couple ask for a quiet room. I think most rooms overlook the sea above the 1st floor.”
peterv871, 17 May 2017 | Read review
“Worth upgrading to seaview room.”
annemayes, 16 May 2017 | Read review
“Some of the high rooms have good views of Gibraltar”
Jimb27, 17 Apr 2017 | Read review
“High floors away from palm trees have best views”
MonsieurTT, 8 Apr 2017 | Read review
“Sea view is perfect”
Bubbles1962, 16 Mar 2017 | Read review
5 of 5
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US$184* /night
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Prices are for 1 room, 2 adults
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