The overall experience wasn’t bad, but it wasn’t “very good” either, hence 3 stars... I think “average” is a good description. I knew it was only a breakfast hotel, so that is fine... and they are honest about room sizes etc... so while small, it is what it is. Following our stay, I think the price is maybe a bit higher than it should be considering the amenities of the hotel, and realistically the location is not “great”... it’s close to the train station and on a tram stop, and by the zoo, but it’s still not a pleasant neighbourhood to walk in at night and it is the opposite side of the train station to the town centre. The price is not high relative to other 4 star hotels, but let’s be honest, this is a nice 3 star hotel masquerading as a 4 star. Breakfast is fine, but not great... and considering this is a breakfast hotel, I just think it should be better, especially for €16 pp. There was no normal juice, just weird savoury smoothies, which is strange. But again, it’s not bad, just not great. The place does what it says on the tin, it was a pleasant stay, but I don’t personally believe it is great value! I kind of wish I had spent a little more money and stayed in the city centre.…
We stayed one night in Sept. It was exactly what we needed. The room and bathroom were clean and modern. The pillows could have been a little firmer but Germany is notorious for soft pillows. There was confusion about parking which we had pre-booked so we ended up parking at the Zoo which was very close anyway. The location was great and very easy to drive to and to walk to/from the city. Would stay here again.
This is an excellent hotel with great service and very nice rooms. The breakfast was also very good and of top quality.The Location is okay, a Little away from the City centre but the tram line is very close to the hotel.
The hotel advise you that the minibar is at your services but it is empty. Probably need to shop the items on our own and use the minibar to keep it cold. Wifi very slow. took more then 5 minutes to open a page. Front desk advise that is due to high occupancy of the hotel. No possibility to have a warm or even cold snack which is unusual from Mercure. in this case hotel should list delivery restaurant so that we could order food without being asked to leave the hotel. Privilege room is not much different as the regular one. Indeed it is very small and narrow. Chair at the desk was stopped by the eb=nd of the bed.. very tiny space
It's a nice hotel, but there are many more Accor hotels more in the center. Based on its location, the price is too high. The tablet in the room was a nice touch. And there were cookies, apples, and water readily available in the foyer.
The room was on the 5th floor with a nice big balcony. The windows were ceiling to floor in the room and in the bathroom. The bathroom window had a nice decorative design. There were power outlets next to the bed. Thus, the room design was perfect for my short stay. At check-in, the receptionist was very nice. I didn't stay long enough to need any services. I did not try the breakfast. The hotel was located on the tramline. It was about 2 stops to the main train station. However, the main train station was within walking distance. I would stay there again.
This hotel has its own style, a small modern style, if so to speak. It tries to show that it looks unusual and even succeeds, but in general it all ends with quotes from smart people written above the bed. Very small but also very comfortable and clean room. Do not expect a large selection of breakfast, but not deprived too, there is something to choose(quite suitable for satisfying morning hunger, but also not over-eating). The room is quiet, the bed is comfortable. No toothpaste. The main positive element of the hotel is its location "around the corner" from the main tourist routes.
There are many aspects to be mentioned about this very short stay at Mercure Art Leipzig but the most important point is that the hotel itself is not bad and its issues are more behavioural than structural, as many reviews here state very clearl No 10min away from the train station, no 5min away from the zoo and also very close to downtown and the main attractions, the hotel's privileged location is indeed its best asset! Also, the modern half of the hotel is indeed very appealing and functional, starting at the lobby already, where water and cookies await guests any time, a tradition of the city of Leipzig! The privilege room is rather small, not to say tiny, suitable for couples but not for workmates, for example. Standard rooms are 30% larger and it may be wiser ro refuse the upgrade, if space plays a more vital role for you. The room is, however, quite cosy despite being 'Ibis-sized' and pretty much stylish. The minibar is always empty and must be filled by guests purchasing at reception or elsewhere. The working table is narrow, the power outlets are underneath instead of being at eye-sight. Communication and information are provided by means of a tablet, which works as a telephone, when it does work... One can chat with the reception instead of calling them, interesting! Breakfast rooms is light and welcoming, also narrow and maybe cramped - I wouldn't like to be there when the hotel is really full! You won't really miss anything at breakfast, every items is presented in a cute minimalist form, which would suit a boutique hotel perfectly, very good! Nonetheless, the stay didn't start very well at all and Ms Stolz, the assistant manager, was called to intervene, so it wouldn't turn disastrous! It is inexcusable that the unit was not ready for Le Club Platinum guest, who should have been welcomed properly and have an upgraded room ready as of 10am - the availability is indeed a factor, but there were rooms of a higher standard available online, so no excuse other than lack of preparation. Other Platinum guests here complain about not feeling welcomed or treated 'specially', so it is not only an impression but a fact! Reception must be more pro-active and really friendly, they are the face of the hotel and one major mistake may not be fixed for the rest of the stay! I was 'welcomed' almost rudely and no attempt was made voluntarily to change the situation. Don't expect as a Gold or a Platinum member any major recognition other Mercures in the world offer you gladly, not even a bottle of water or the handwritten welcoming letter that MUST be placed in the room; let alone the 'treat' from the kitchen or alike, all one gets is a cheap little bag with nuts... Last but not least and maybe the most relevant of all, the way the general manager and head of reception choose to reply here to guests is beyond acceptable and is borderline rude or disrespectful! Regardless of the complaint the guest has, being he/she right or wrong about it, the hotel cannot use such wording and must present itself humble enough, accept the comments or facts, not only defend itself and accuse the guest, it's absurd! Humbleness for those who work with hospitality if perhaps personal feature number one, and the responses here seem annoying arrogant, to say the very least! I was glad Mr Scholz popped by, only after my request to talk to a superior and unfortunately never posed by the hotel itself, as it should have been towards a Platinum guest, for her manners and courtesy smoothened the stay completely. Let's hope the others learn with her how to deal with clients in written form at least! It wasn't in anyway a disappointing stay per se and I strongly recommend the hotel, maybe coming back soon for a longer stay. Gold and Platinum members should, however, expect no special treatment there, unlike in the vast majority of Mercure hotels in the world. There is indeed room for improvement and I truly hope it comes, or else the risk of Mr Scholz having to be there 24/7 to mild up situations caused by the hotel itself becomes far too high!…
The quality of the rooms were fine but in general a bit boring. No fitness, sauna, spa etc. The bar was there but again boring. Ok hotel for a one night stay - pretty close to Leipzig center. Staff was okay but felt a bit low class compared to number hotel stars
My husband and I made a last minute decision to drive to Leipzig from Berlin on our way home. We were pleasantly surprised by the Mercure Hotel Art, just outside of the city center. I booked while on the road, but forgot to book parking in their garage. The woman at the desk explained that we could park on the street by the hotel for a small charge. Our room was compact, but clean and comfortable. It even included an electric kettle, which is a must for me to get moving in the morning. There is a tram which runs very close by, but we chose to walk into the city. We arrived on the day before the Bach Festival started and found a small restaurant in front of the Thomaskirche. As we finished lunch, a group of musicians gathered and performed a short concert. The city was lively, but not overrun with tourists. I would definitely come back to Leipzig and definitely stay here again.…