I booked this to be near to the main station and it is a very short walk. The hotel staff are very friendly and helpful. The breakfast is excellent and there are two great bars. A lobby bar that sells food and a sky bar outside the fine dining restaurant Falco on the 27th Floor. In my view this place can't be bettered in the area.
The hotel seems old with small rooms, no mini-fridge, and there is a charge to use the swimming pool! The first night I arrived quite late, after midnight, and was put in a room by the elevator. I was very tired and at that hour the elevator probably was not running. Around 6 AM I was woken up by the noise of the elevator! I could not believe they would even put someone in the room. It seemed there wasn't any insulation at all. I had early meetings so I got ready and asked to change rooms which they accommodated but why have rooms that close to the elevators when you can hear them all day? I am giving it 3 stars because the staff were all very nice and its location within walking distance of the center of town is good.
We stayed here for 3 nights during the time of pretty strict covid rules so having an easy access to great food and drinks was a great plus! Can't thank the barman Miky enough for amazing cocktails even off the menu. It was also pretty cold outside so having access to sauna for 5EUR per person was essential. The pool was great as well, but would be a bit on the cold side. I could swim but wouldn't stay in for more than 10 min at a time. Great view, city center location, very friendly staff, comfy bed, modern design.
Appalling experience at the Westin Leipzig. Left in the lobby for 4 hours due to a “computer upgrade” so no keys could be offered. No offer of compensation or an apology, not even a coffee was offered. As a Titanium elite member I am disgusted.
I appreciated the upgraded room I was given at check in, but disappointed that my room was not cleaned during my stay. More important, I was surprised when people twice entered my room without knocking early one morning. I asked at the front desk why that had happened and was informed that I would receive a response – but I did not receive any explanation or apology. The hotel does not provide laundry service and there was no executive lounge, at least during my stay. The buffet breakfast was excellent. The hotel is just a few minutes away from the city’s first-rate zoo. If I were to return to Leipzig, I would choose a hotel in the inner city
It's the worst Westin I've ever been to. I kinda suspected it could be problematic but it turned out to be just awful. It's old although looks renovated but it looks the renovation was sloppy and it shows in calcium deposits and rust at the bottom of the shower doors, and an undersized carpet mat in the elevator with floor plywood visible thru the gaps, and old unkept doors on the sides of the building. Pretense of luxury that is not there. The room was tiny. Just enough to put a bed in. Moving the chair at the computer desk presented a challenge. The bed was horrific. Soft to the degree one could roll over and fall to the floor. The pillows were thin and flat as a pancake. I had to roll them up to make something with a semblance of a pillow. The bathroom had a couple of long black hairs on its floor, strangely overlooked by the housekeeping notwithstanding the accent provided by its light color tiles. I suppose vacuuming is not mandatory there. The only good thing the location is central and the building was seen from various points of the altstadt providing an excellent waymark. And the view from the top floors is nice.…
I stayed for two nights. Room was not cleaned when I returned from work the second night. When I asked to get the service done, I was told that wasn‘t possible due to management order. Apparently management had decided not to clean rooms during multi-night stays... ... in order to save money!?? (Needless to say that the second night came for the same rate as the first night with proper cleaning...) Is this the new Westin service standard and customer experience policy??? Shame on you guys !!
We (2 teeny kids and me) stayed at the hotel for one night while driving from Bavaria to Northern Europe occupying 2 rooms (2019 and neighbour room) • The hotel building is a typical business/congress hotel probably designed in the 70s and later on renovated. It's huge for a city like Leipzig (27 floors!) • Upon arrival we received a courtesy room upgrade due to Bonvoy membership. • The rooms matched the standard you expect from Westin or any equivalent hotel chain. • The current booking situation was typical for the ongoing CoVid phase and must be a financial nightmare for hotel owners: I assume less than 10% of the rooms were occupied. • Checkin/checkout was fast and professional (you can even check in and out by an app and avoid reception completely). The final (and correct) invoice was in my email within seconds after we left the hotel. • Given the special cicrumstances these days, the breakfast buffet featured more variety that I witnessed at other places . • The location is perfect: Very easy to reach from the Autobahn and once there you can walk to most restaurants and attractions downtown Leipzig in about 10 minutes. • Safe parking is always expensive downtown Leipzig. I was lucky to get a parking spot at the "rondell" right across the reception which I would call "super safe parking" - so I was able to leave most of our travel luggage in the car overnight. The price for that "special parking" is 24€ for 24 hours and worth it (if you care about safe trouble-free parking). • There are more than enough hand desinfectants all over the hotel. • There were some elderly guests, probably a senior group, who tend to simply forget basic corona rules. Like for example six of them tried to enter the elevator without masks while we were already 2 persons in there. A simple remark "Please wait for the next elevator and please use your masks" made them blush and apologize...because they really simply forgot about the rules. There is nothing hotel stuff can do about situations like this - every guest should in a very polite way remind others about hygenic safety e.g. when it comes to elderly people. Bottomline: A practical and clean hotel operated by a very friendly and polite crew. I will for sure stay again at Westin when travelling to or though Leipzig.…
... no management - still the same as in good times (see my last experience): Corona? No, no problem! nobody takes care about masks! In an international Hotel! I will go home tomorrow (booked 3 nights)
1. I am still waiting for the requested invoice for the parking. I did it eight days ago... 2. I asked for The Sunday Times a day prior to my arrival. I specifically pointed out that I need the British Times, not The New York Times. What was waiting for me at my room? The New York Times. It was 9 pm, I was unable to get my favourite newspaper. 3. The additional pillows, and dental kit I ordered via Marriott App, were not delivered. 4. As a Marriott Bonvoy Titanium member, I suppose to get an upgrade. It is not guaranteed, but as hotel was almost empty, I was thinking that I will get at least a bigger toom. Forget about it. I received a small, cold room.
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