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Hilton Mainz City

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#5 of 41 Hotels in Mainz
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1 room 2 adults 0 children
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Hilton Mainz City
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482 Reviews from our TripAdvisor Community

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Showing 260: English reviews
Milford, Pennsylvania
Reviewed 5 July 2014

The only reason we give this a 4 star rating is because the wi-fi in the room cost $15.00 per night. If we had free wi-fi, we would give 5 stars without a second thought. The staff is very friendly and very helpful. They were able to communicate very well with us in English and provided a map and directions...

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Thank k8nne
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. I am delighted to read that you had a great stay at the Hilton Mainz City. Sharing your warm compliments about our front desk staff was definitely a highlight and is a great motivation for all of them. In regard to the...

Fort Worth, Texas
Reviewed 29 June 2014

Stayed here July 2013. It sits directly next to the Rhine River which I really enjoyed since you can sit out on the dining patio in the evening and watch the ships go by. Also, enjoyed watching all the people bicycle or walk the paved trail between the river and the hotel patio...Rooms and staff are all great also. Hotel...

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Thank LuvATexasRN2011
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. It is great to see that you enjoyed your recent stay with us. I am very happy to read your compliments about the friendliness of the staff and I will make sure to pass these on to the team. Dear guest, it...

Grafenwoehr, Germany
Reviewed 22 June 2014

Very pleased with the stay. In my view, over the past year the Hilton City-Mainz has out performed it's larger sibling, The Hilton-Mainz located on the river several blocks away. However, this survey's requirment to provide a minimum of 200 characters has assured I will not complete one again. That is a shame give the quality of the Hilton family...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Edward K
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. We hope to welcome you back...

Reviewed 15 June 2014

We checked-in in the morning and had the room right away. The room was quite large, comfortable and well equipped. We had a comfortable stay. The downside was that wi-fi was only free at lobby and breakfast would cost extra.

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Helpful?
Thank TrishBerry
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, It is a pleasure to read that you had an amazing stay with us on your recent visit. Thank you very much for your kind words. We hope to have the opportunity to be of service, should your upcoming travel plans bring you to Mainz. Kind regards, Rebecca Kipper p.p. Roland Roessler

Houston, United States
Reviewed 3 June 2014

Overall the room and service at the hotel was great. Only complaint was that in-room wi-fi service was 15 Euro per day. Free wi-fi service was only available in the lobby (couldn't access when in-room).

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Bill E. P
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for posting your review on Tripadvisor! Sharing your warm compliments about our staff was definitely a highlight and is a great motivation for all of them. In regard to the internet prices I would like to inform you that we are currently in negotiations with our internet provider to offer a lower price in our guest...

Moss, Norway
Reviewed 28 May 2014

Had a pleasant stay in Hilton Mainz City. The hotel has typical Hilton standard, and has always provided me with a relaxing stay when I'm there for business. The rooms are large and clean. And even though it's very central in the city of Mainz, you don't get disturbed by the noise from the city.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Tor Mollatt E
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your great feedback. It was a great pleasure to read through your review. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz. Kind regards, Rebecca Kipper p.p. Roland Roessler

PARIS, FRANCE
Reviewed 26 May 2014

Old-fashioned decoration plus old upholstery, this hotel in a hidden street close to the center could look like your best option in Mainz but it's not. Rooms are dark, upholstery was dirty and worst of all, if you happen to be on a business trip, NO FREE WI FI in the room. 15€ per day. Funny to see most of...

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Thank PETERParis
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing this quick feedback on your recent stays with us via Tripadvisor. We appreciate your honest input and apologize for the issues you encountered. We will share your comments with our team as we constantly look for new ways to improve our guests' experience. Regarding the internet prices, I would like to inform you that...

Virginia, United States
Reviewed 23 May 2014

Fitness center off premises, nice touch to allow guest to use commercial gym. I've stayed in HH in Kuwait, Korea, Stuttgart, Hawaii, Miami, NYC ect.. The Dining staff, bartender, and reception staff were awsome at this HH... Great experience, higly recommend

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Paul B
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent visit to the city and thank you for taking time to share your valuable feedback with us and other guests through tripadvisor. It was a great pleasure to read through your review. Your appreciation of our service and...

Tampa, Florida, United States
Reviewed 15 May 2014

I have been at the Hilton Mainz city about 3 times in the past month, I love it. The staff is excellent; breakfast is a 100% the best. Is right downtown in the city of Mainz, the location makes is so accessible to the airport in Frankfurt, is right in the middle of everything you need. Hotel has parking the...

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1Thank Maria P
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your complimenting review on Trip Advisor! I am delighted to read that we had the pleasure of having you with us three times in the past month. It is great to read that we were able to exceed your expectations. Sharing your friendly remarks with my team was absolutely a highlight. Dear guest,...

Reviewed 12 May 2014

First, this hotel was extremely hard to find. Pricey parking, too. The room was awful. The shower had black mold; the carpet was extremely stained and disgusting. The walls had black dust on them. The wallpaper was ripped and there were small holes in the walls. The bed had a hair in it. Wifi was only free in the lobby....

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1Thank mac6811
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip Advisor, we appreciate your comments and most certainly the opportunity given to review. Our guests’ feedback is a very valuable source for us to constantly improve our service and to meet their needs. I am very sorry to read that you were dissatisfied and felt that the accommodation and facilities...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting

Additional Information about Hilton Mainz City

Address: Muensterstr. 11, 55116 Mainz, Rhineland-Palatinate, Germany
Region: Germany > Rhineland-Palatinate > Mainz
Price Range: €86 - €331 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hilton EMEA and Agoda so you can book your Hilton Mainz City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton
Hotel Style:
#4 Luxury Hotel in Mainz
#5 Business Hotel in Mainz
#6 Romantic Hotel in Mainz
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mainz City staff and other travellers.
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Questions? Get answers from Hilton Mainz City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure that view shown is also te one you get!”
 of 5 bubbles gerdap2017, 16 Jan 2017 | Read review
“Rooms on the 1st floor have faster Wi-Fi connections and are equipped with an expresso machine.”
 of 5 bubbles AlbertTeixeiraNdunda, 12 Aug 2016 | Read review
“Join HHonors for free perks.”
 of 5 bubbles lak123, 1 Jun 2016 | Read review
“The hotel stretches from the predictably preferable main building over a bridge to a building on other side of passing road.”
 of 5 bubbles bedrichn, 29 Apr 2016 | Read review
“We stayed on the first hotel floor with OK free wifi, but anyone in higher up rooms could not say the same”
 of 5 bubbles marjat414, 20 Apr 2016 | Read review
5 of 5