This Best Western Ambassador hotel has been anything but pleasant especially as a Best Western Diamond Select member. I went to this Best Western Ambassador hotel located in Düsseldorf (in person) and asked the check-in employee if I was able to cancel my booking for the night…
Initially given a room that stank of smoke. Complained and was then offered a cleaner room on ground floor. Improvement on the first room but very noisy as it was on main road. Area is not great and wouldn’t really recommend
Stayed here for a night before heading to the exhibition centre the next day. The room was decent, clean and tidy. The staff helpful in the morning and breakfast was also half decent. I’d definitely stay again
Reception Welcoming but not especially warm or outgoing; it was difficult to enter the parking (in the courtyard) since we asked the reception to open the gate and then waited in the car in front of the gate until eventually asking them again; room key card didn't work and had…
Although the actual accommodation is fine, the service is certainly not. We use Best Western all the time and know what to expect. Upon arrival we were met by a rude, awkward receptionist who thought it was funny that we were becoming irate. You cannot advertise free breakfast…
"Rooms toward the courtyard will be more quite; rooms to the other side face the central train station"
"Get a room towards the courtyard"
"Ask for room at back"
"I like the rooms that overlook the courtyard"
"Avoid Road Facing rooms for peaceful sleep."