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4.0
#95 of 238 hotels in Düsseldorf
Location
Cleanliness
Service
Value
Located in the Japanese quarter in the centre of Düsseldorf. Offering a top-floor spa and pool with city views, Clayton Hotel Düsseldorf is just 550 yards from Düsseldorf Main Station. It's soundproofed rooms have a flat-screen TV and hot drinks facilities. The famous Königsallee Shopping Street is a 10-minute walk from the Clayton Hotel Düsseldorf. Guests can reach all parts of the city from Düsseldorf Central Station, and there is a tram stop just outside the hotel. A large car park is available, and Düsseldorf Airport is a 15-minute drive away.
Immermannstrasse 41, 40210 Düsseldorf, North Rhine-Westphalia Germany
Name/address in local language
Clayton Hotel Düsseldorf
82 reviews
Getting there
Great for walkers
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The Clayton Hotel Düsseldorf garners compliments for its prime location near old Düsseldorf and the charming little Tokyo district, with the stylish atmosphere and spacious suites adding to its appeal. However, guests' opinions are divided regarding the rooms, which are generally clean and roomy but sometimes criticized as outdated or lacking maintenance.
While the service is often lauded for staff friendliness and professionalism, some inconsistency and communication issues have been noted. The hotel's cleanliness and extensive amenities, including diverse food options and a sauna, are highlights, though the value proposition is contested, with some deeming it overpriced.
Location
Convenient
Atmosphere
Stylish
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Comprehensive
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I had such a nice experience at the Clayton Hotel of Düsseldorf! We were warmly welcomed by staff members, attentive and friendly throughout our stay.
The suite was inviting with a comfortable bed, a spacious bathroom with many amenities such as enlarging cosmetic mirror, hairdryer, and nice living area parted from the sleeping one.
If you are in need of unwinding, don't hesitate to book the spa. The indoor pool awaits you with a clear view on the Düsseldorf city all the way from the top floor, while several sauna rooms and a sanitarium will help you to relax. If the foodie in you brought you to Düsseldorf, be aware that Clayton hotel matches the city's great gastronomic offer with a cozy Lobby bar and a Teppanyaki Restaurant for an extraordinary experience for both your gustative and visual senses.
Finally, if starting your day with a great breakfast is indispensable for you then be assured that the Breakfast Restaurant has extensive choice. From savory food with several cheeses, ham cuts, smoked salmons, to sweet options with donuts, muffins, without forgetting the Asian breakfast option, your preferences are certainly covered. My personal favorite: the American fluffy pancakes - absolutely delicious!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo Silva, Guest Services / Front Office at Clayton Hotel Düsseldorf
Responded 21 Apr 2024
Dear LCinEurope Thank you for sharing your experience at the Clayton Hotel in Düsseldorf. We are delighted to hear that you had a nice and relaxing getaway with us. It's wonderful to know that our staff provided warm and attentive service throughout your stay, and that you found the suite comfortable and well-equipped with amenities. We're glad you enjoyed the spa facilities, including the indoor pool with a stunning view of Düsseldorf, sauna rooms, and sanitarium. It's great to hear that our Lobby bar and Teppanyaki Restaurant provided an extraordinary gastronomic experience for you. We appreciate your kind words about our Breakfast Restaurant and are thrilled to hear that we were able to cater to your preferences with an extensive selection of savoury and sweet options. The American fluffy pancakes are indeed a favourite among many of our guests. Thank you again for choosing Clayton Hotel Düsseldorf for your getaway. We look forward to welcoming you back in the future! Regards Eduardo Silva Task Force Operations Manager
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I had an exceptional stay at the Clayton hotel in Düsseldorf. The room ( junior suite) was outstanding; very spacious and clean, providing both comfort and style. We had an acces to a fridge, safety cabinet, coffee machine, iron etc. The spa was a delightful experience. We had an access to a rooftop swimming pool with a gym, steam sauna as well as dry sauna. Breakfast service offered a wide range of delicious options, both sweet and savory, European as well as Japanese. The hotel's location was convenient, in the heart of little Tokyo district, walking distance from Altstadt. The staff were incredibly attentive and friendly. The hotel also offers a Teppanyaki restaurant as well as karaoke room. My overall experience was thoroughly enjoyable, and I would highly recommend this hotel to others.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo Silva, Guest Services / Front Office at Clayton Hotel Düsseldorf
Responded 21 Apr 2024
Dear Korja32 Thank you for taking the time to share your experience at Clayton Hotel Düsseldorf. We are delighted to hear that you had an exceptional stay with us and enjoyed the amenities and services provided during your visit. We are pleased to know that you found our junior suite spacious, clean, and well-equipped with various facilities to enhance your comfort. It is wonderful to hear that you had a delightful experience at our spa, rooftop swimming pool, gym, and saunas. We are also glad that you enjoyed the breakfast service offering a wide range of delicious options. Your kind words about our convenient location in the heart of little Tokyo district, within walking distance from Altstadt, and our attentive and friendly staff mean a lot to us. We are thrilled that you would highly recommend our hotel to others. We look forward to welcoming you back for another thoroughly enjoyable stay at Clayton Hotel Düsseldorf in the future. Warm regards, Eduardo Silva Task Force Operations Manager
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Stayed at the hotel for week on business in area. The hotel is located in the Little Tokyo section of Dusseldorf, so there are ton of Japanese themed businesses: restaurants, coffee shops, Manga stores, supermarkets, household ceramics. It is like being in Tokyo, insane amount of Japanese food options around the hotel.
The hotel itself is great. In this stay I booked the executive suite which was very spacious with good amenities. The room was great. The gym and pool were excellent also. I only had breakfast at the hotel which was a buffet with great variety of options from Asian to western food. I highly recommend it.
The location of the hotel is spectacular, very close to old Dusseldorf where you have an extensive variety of restaurants and bars. It also close to the major shopping district of the city.
I have no complaints about the hotel.
Note: this used to be the Nikko Hotel before the name change
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo Silva, Guest Services / Front Office at Clayton Hotel Düsseldorf
Responded 21 Apr 2024
Dear Hsmx Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed your stay in our executive suite and found the amenities, gym, pool, and breakfast buffet to be to your liking. We are pleased that you appreciated the location of our hotel in the vibrant Little Tokyo section of Dusseldorf, with its abundance of Japanese-themed businesses and proximity to old Dusseldorf and the city's major shopping district. We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Thank you for choosing our hotel for your business trip. Warm regards, Eduardo Silva Task Force Operations Manager
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Unfortunately this hotel has severe issues with hygiene. We ended up having to move rooms three times because of issues with each of them.
When you first enter the lobby, the hotel looks clean, classy and high end- but this is very deceiving. The front desk staff were polite on check in, but completely useless in trying to resolve issues with the rooms.
In the first room we had, there was not much of an issue with cleanliness, but the plug sockets on one half of the room weren’t working. This was put down to the maintenance currently taking place in the building and they moved us to a room with working sockets.
The second room was absolutely filthy. There was so excuse for the state of it. The carpet was covered in brown marks and stains that there clearly hadn’t been any attempts to clean. The shower was covered in brown dirt- again evident that nobody had tried to clean it. The kicker was when I almost put my head down on a pillow and spotted that part of it was a strange colour. On closer inspection, it looked like the pillow under it was a strange colour. We pulled the pillowcase off and found a huge brown stain on the pillow. For some reason they hadn’t thrown this away and thought it was appropriate to allow a paying customer to sleep on this.
After the first two rooms, we ended up being upgraded to a more expensive room free of charge. Thankfully, this one was clean. However, you shouldn’t have to pay a certain amount of money to receive a clean hotel. The issues didn’t necessarily stop there. We asked housekeeping for some clean cups. They proceeded to enter another room that they were cleaning, take the used cups out of that room and rinse them in the bathroom sink. To say i was shocked is an understatement.
In the end the room wasn’t so bad, but for the price, this hotel really isn’t worth the hassle. It’s a shame because the location really was good- right near the train station with lots of local shops and restaurants. Overall, avoid this place.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel where I have been once and will never return again!
I was planning a short trip to Dusseldorf with my family. I reckon myself as quiet an experienced traveller, as I used to be a flight attendant and I had seen dosens of hotels! And I can say for sure, this hotel leaves certainly much to be desired. The swimming pool was out of oder! And this info was not given to the customers in advance. The hotel charged me a full price for the residential room, but I got no spa service. The receptionist even said nothing about the pool, till I asked. My little daughter was incredibly upset! She was looking forward to swimming in the well run pool on her Birthday. A few days later after my complaint I was given a short reply from the customer service specialist, that they are ready to refund only 10 % of the room charge!! That sounds incredibly insulting!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo Silva, Guest Services / Front Office at Clayton Hotel Düsseldorf
Responded 11 May 2024
Dear Оксана К Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience during your recent stay at our hotel. We apologize for the inconvenience caused by the out-of-order swimming pool and the lack of communication regarding this issue. It is never our intention to disappoint our guests, especially on special occasions like your daughter's birthday. Please know that we take your comments seriously and will address these issues with our team to ensure they do not happen again in the future. Thanks for taking my call today, We understand your frustration and we are happy to provide a more suitable resolution for this situation as discussed this is not the normal level of service we strive to deliver to our valued guest such as yourself, we appreciated the opportunity to make things right and regain your trust in our hotel. Thank you once again for bringing this matter to our attention. We look forward to welcoming you back in the future and provide you with a better experience. Warm regards, Eduardo Silva Task Force Operations Manager
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Bizarre hotel. Communal spaces are too small for the number of rooms. The bar was crowded and very loud, at breakfast it was almost impossible to get a seat and they stopped taking food orders at 9pm despite stating the restaurant was open until 10pm because they had too many orders. They claim room service but only if you collect yourself (defeats the point of room service!) but in reality the digital menu doesn’t work - the link to the page for the room service is broken. Outside the room all areas of the hotel are cold. I attended a conference and the room was freezing all day. My room was cleaned but the bottle of water not replaced. It looks nice but it’s not functional and guest experience is sacrificed so they can save money. Won’t be back.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip:Find another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo Silva, Guest Services / Front Office at Clayton Hotel Düsseldorf
Responded 21 Apr 2024
Dear 138dunkm Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your time with us. We are truly sorry to hear that you found our hotel to be overcrowded and understaffed. Your comments about the communal spaces being too small, the crowded and loud bar, as well as the difficulties with getting a seat at breakfast are duly noted. We will address these issues internally to ensure a more pleasant experience for all our guests in the future. Regarding your concerns about room service, we apologize for any confusion caused by the broken link to the digital menu. We will work on fixing this issue promptly so that our guests can enjoy a seamless dining experience without having to collect their orders themselves. Your feedback about the cold temperatures in various areas of the hotel, including during your conference and in your room, is also greatly appreciated. We will investigate these matters further to ensure proper heating throughout all areas of our property. Once again, we apologize for falling short of meeting your expectations and appreciate you bringing these matters to our attention. We hope that you may consider giving us another chance in the future so that we can provide you with an improved stay. Warm regards, Eduardo Silva Task Force Operations Manager
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Not a warm welcome or smile on our arrival!. We were abruptly told to pay to get early entry to our room. When we went to our room we were shocked to find a dirty carpet , smelly just not a nice feel at all. We then were given a room next door that too was the same. The next person on the desk did smile and put us in a refurbished room. This room was far better but they don’t replace the dirty cups/glasses , wipe the surfaces mop/hoover the next day. The TV didn’t receive any clear channels when asking the reception they weren’t keen on helping tuning the TV . Therefore I tried but gave up ! The signal like the TV and reception desk were not that great . The next morning I stood at the desk and four people were behind the desk and I was ignored ! In the end I gave up and walked off into the sunset. The hotel is in a good location and is ok in some parts but plenty of room for improvement.
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:Open top bus tour with the river cruise deal is great value.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo Silva, Guest Services / Front Office at Clayton Hotel Düsseldorf
Responded 30 Jul 2024
Dear Michael B We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is extremely important to us, and we sincerely apologize for the lack of warm welcome upon your arrival and the issues you encountered with the cleanliness of your initial room. We appreciate you bringing these matters to our attention, as it allows us to address them with our team and make necessary improvements. It's great to hear that the staff member who assisted you later on was able to provide a better experience by placing you in a refurbished room. Rest assured that we will take immediate action to ensure that all rooms are properly cleaned and maintained for future guests. We will also address the communication and service issues you mentioned with our reception team. Thank you for highlighting both the positive aspects of our location and areas where we can improve. We hope that you will consider giving us another chance in the future so we can show you the high standard of service we strive to provide. Warm regards Eduardo Silva Task Force Operations Manager
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Stayed for 4 nights last month whilst visiting Germany for the euros. We stayed in an executive suite which was of very high standard and very spacious. The hotel was very good with no issues to report. The swimming pool area which was included in our rate was also all very good and never busy when we visited and was handy for the kids.
Very good location for central station and also not too far to the old town bars etc. Would stay again upon returning to Dusseldorf.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo Silva, Guest Services / Front Office at Clayton Hotel Düsseldorf
Responded 30 Jul 2024
Dear Bowers1988 Thank you for taking the time to share your detailed feedback with us! We are thrilled to hear that you had a great experience during your 4-night stay in our executive suite while visiting Germany for the euros. It's wonderful to know that you found the room to be of very high standard and spacious, and that the hotel overall met your expectations without any issues. We are glad that you enjoyed the swimming pool area, and that it was convenient and not too busy when you visited, making it perfect for the kids. Our central location near the central station and old town bars is indeed ideal for exploring Düsseldorf. We appreciate your kind words and look forward to welcoming you back upon your return to Düsseldorf. Thank you again for choosing our hotel! Regards Eduardo Silva Task Force Operations Manager
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Me and my parents had a overall good stay at the hotel. Breakfast was good with a wide variety of food and also the staff at the breakfast where friendly. During our stay we also made a visit at the bar. The only negative point when I had to pay and asked if it was possible to book it to the room account they said that it was not possible and I had to pay direct.
Only negative point about the room where the room temperature and the comfort off the matras, but in overall a good stay.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip:Book a room with a few to the main street.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo Silva, Guest Services / Front Office at Clayton Hotel Düsseldorf
Responded 21 Apr 2024
Dear Janwillem Thank you for taking the time to share your feedback regarding your Christmas stay at our hotel. We are delighted to hear that you and your parents had an overall good experience with us, especially enjoying the breakfast and the friendly staff. We appreciate your comments about the bar payment process and will certainly look into improving this aspect of our service. Your feedback on the room temperature and mattress comfort is also noted, and we will address these issues to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back for another pleasant stay in the near future. Warm regards, Eduardo Silva Task Force Operations Manager
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This hotel is the perfect location for the Christmas markets. A short taxi ride from the airport and a short stroll to the main shopping area and markets. It was my first trip to Germany and I plan to make it an annual event and stay in this hotel. The room was very comfortable spotless and spacious. Breakfast was of a very high standard with a wide selection to suit every diet. All staff were very friendly and helpful. I would highly recommend staying here either for business or leisure. Great location and value for money.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo Silva, Guest Services / Front Office at Clayton Hotel Düsseldorf
Responded 21 Apr 2024
Dear Dunny665 Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be the perfect location for visiting the Christmas markets and that you enjoyed your stay with us. It's wonderful to know that you found the room comfortable, spotless, and spacious, and that you appreciated our high standard breakfast selection. Our team works hard to provide exceptional service, so we are thrilled to hear that you found them friendly and helpful. We truly appreciate your recommendation and look forward to welcoming you back on your next trip to Germany! Regards Eduardo Silva Task Force Operations Manager
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