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Holiday Inn Dusseldorf - Hafen

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Holiday Inn Dusseldorf - Hafen
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706 Reviews from our TripAdvisor Community

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Showing 213: English reviews
Bracknell
Reviewed 1 week ago NEW

Nice hotel for a business trip. Have stayed here a few times now. The staff are always friendly, the service is great and the food is very good. The beds are good and the room has enough space and furnishing is good. The only downside about the rooms would be the temperature, the rooms were very hot and despite having...

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Helpful?
Thank Jilks
Vienna, Austria
Reviewed 4 weeks ago

1) I needed 3 requests and 2 days to get the luke warm shower fixed in my room. 2) And 2 phone calls and 1.15 hours to get food delivered to my room 3) and the view was wonderful... due to the concrete bar at eye level

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Thank Tom_Venning
Tamara K, Leiter Gästebetreuung at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Tom, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

High Wycombe, United Kingdom
Reviewed 4 weeks ago

It's a bit dated but everything works so nothing to really complain about, just that everything from the Reception, to the elevator, to the bedroom, looks a little dated. I just needed a bed for the night prior to a business meeting - if you want no thrills, this is fine.

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Thank Cloud_Matt
Antwerp, Belgium
Reviewed 4 weeks ago

Although a bit out of center, it's easy to travel to and from with bus, trams and S-Bahn very close by. From the card vending machines we bought a day ticket for public transport, which was only 10 euro for 2 adults (children up to 6 are free). Hotel staff is friendly. Evening check-in on Friday took a bit long...

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Thank richard v
Cairo, Egypt
Reviewed 5 weeks ago via mobile

Room is specious and neat. It is provided with closet and ironing facilities. Mini bar and a long desk I was able to work on my laptop and also put my makeup box :) Bathroom is practical and well designed provided with magnifying/adjustable mirror and hairdryer. Staff are friendly and helpful and smiling :) There are a variety of foods...

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Thank Mhegazy30980
Tamara K, Leiter Gästebetreuung at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Mhegazy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tamara Knauer

Erskine, United Kingdom
Reviewed 29 November 2016

The hotel was lovely, the location is good as it's right near the S-Bahn station which links directly to the airport and there is a tram stop also right outside. The hotel was clean and well maintained. The staff were lovely. The room was clean and well kept with a comfortable bed and pillows. Breakfast was great with a good...

Review collected in partnership with Accorhotels.com
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Thank CNupur
Tamara K, Leiter Gästebetreuung at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear CNupur, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. And yes since the 01.01.2017 we are Holiday Inn Düsseldorf - Hafen! Sincerely, Tamara Knauer

Reviewed 26 November 2016 via mobile

I'm giving the hotel an average, but in reality it was poor to average. The hotel has a cozy bar but the staff are a bit lazy/slow and could do with some efficiently training. The check in staff were friendly and efficient. I use Netflix when traveling for personal entertainment, but the TV was very old and didn't have a...

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Thank Paul M
Malmo, Sweden
Reviewed 17 November 2016

I stayed here for 1 night when I visited a trade fair. Good hotel with high standard in the rooms. Breakfast was 20 eur and it was very good. We rented a konference room and it worked well. The floor got really wet (room 835). I don't know if the door for the shower was missing or just bad design.

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Thank Helicopeters
Katja W, Manager at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tamara Knauer Junior Sales Manager

Rehovot, Israel
Reviewed 17 November 2016

I stayed for just one night to attend a conference. I even had to leave so early in the morning that I couldn't check the breakfast. When I first went it I was kind of troubled by the look of the lobby and elevators. They looked like they needed a fresh up. However I was greeted by the lovely people...

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Thank Benamard
Katja W, Manager at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Benemard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tamara Knauer Junior Sales Manager

San Salvador Department, El Salvador
Reviewed 14 November 2016

Hotel With rooms with good space and brand new. Very good breakfast and staff overall very attentive. It's located near the Hafen and have prices below some hotels of the same category. It's an interesting choice afterall.

Review collected in partnership with Mercure Hotels
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Thank Juarez S
Katja W, Manager at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tamara Knauer Junior Sales Manager

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Brasserie La Vie
Brasserie La Vie
Cuisines: French, International
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The Holiday Inn Dusseldorf - Hafen, situated in Unterbilk, near the media harbor and government district, offers 160 air-conditioned and modern equipped rooms. All rooms have free Wi-Fi access and offering comfortable bedding, Flat screen with over 60 channels and a fridge. The hotel offers parking garage as well as fitness room. The Holiday Inn Düsseldorf - Hafen has easy access to nearby motorways alike to public transport due to the nearby tram stop "Voelklinger Strasse". ... more   less 

Additional Information about Holiday Inn Dusseldorf - Hafen

Address: Volmerswerther Strasse 35, 40221 Dusseldorf, North Rhine-Westphalia, Germany (Formerly Mercure Düsseldorf Hafen)
Region: Germany > North Rhine-Westphalia > Dusseldorf
Price Range: €64 - €322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Dusseldorf - Hafen 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Mercure Duesseldorf Hafen Hotel
Mercure Hotel Duesseldorf Hafen
Mercure Hotel düsseldorf
Hotel Style:
#13 Romantic Hotel in Dusseldorf
#15 Luxury Hotel in Dusseldorf
#18 Business Hotel in Dusseldorf
#24 Best Value Hotel in Dusseldorf
#25 Family Hotel in Dusseldorf
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Dusseldorf - Hafen staff and other travellers.
2 questions
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Leeds, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Dusseldorf - Hafen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room facing the street can be noisy.”
 of 5 bubbles Ommi1965, 11 Oct 2016 | Read review
“If you are Accor Platinum, avoid this property. If you have no expectation, this hotel should be OK.”
 of 5 bubbles UKtrotter2007, 29 Sep 2016 | Read review
“The quieter rooms are at the back.of the hotel. Trams and traffic at the front.”
 of 5 bubbles The_Hungry_Hen, 30 Aug 2016 | Read review
“The view from some rooms will be obscured by a concrete beam.”
 of 5 bubbles SfromL1974, 2 Aug 2016 | Read review
“the heating doesn't work”
 of 5 bubbles 674luizav, 17 May 2016 | Read review
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