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Holiday Inn Dusseldorf - Hafen

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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Holiday Inn Dusseldorf - Hafen
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722 Reviews from our TripAdvisor Community

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Showing 220: English reviews
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Reviewed 1 week ago

The location of the hotel is absolutely brilliant. It was barely 2 minutes from the S-Bahn station and has great connectivity to Hauptbahnhof. The hotel itself is very good with decent sized rooms and very clean. The receptionist/s were always helpful (i was also helped with a mobile charger since I had forgotten to carry one) Overall a great experience,...

Thank Gouri P
Dhaka City, Bangladesh
Reviewed 18 March 2017 via mobile

I like this hotel a lot. Very clean, specious rooms with enough light and air. The room served food menu is bit small though... but the one i ordered was very testy. Only problem with this place is, this is far away from the city center. It takes more than half an hour walk to reach there. If i came...

Thank AD H
Bangkok, Thailand
Reviewed 5 March 2017

I expected European hotels to be similar to Japanese hotels. Small, cramped, (Well, the shower is cramped) but good quality. The reception and first impressions were really bad. I came into a cramped reception and the building looked like a normal apartment building. But after the cramped lift ride, The entrance to the room was huge! The room itself was...

Thank Aiyaphol K
Tamara K, Director of Sales at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Aiyaphol k, thank you very much for your honest review about our Hotel. We are happy to hear that we have surpassed your expectations about our Hotel. We will share these positiv review with our team!:-) We hope we will welcome you again by your next visit in Düsseldorf . Kind Regards Tamara Knauer

Reviewed 17 February 2017

Stayed here while visiting my son and taking in some football matches. Typical Holiday Inn; functional, tidy, clean and quite spacious rooms at a reasonable rate. Circa €65prpn - room only. Didn't eat at the hotel so can't comment, other than to say the restaurant and bar looked nice. Location wise not brilliant, for either the city centre or the...

Thank DazzaPFC
Tamara K, Director of Sales at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear DazzaPFC, thank you very much for your positiv review. We are happy to hear that you enjoyed your stay with us. We would be glade to welcome you for breakfast on your next stay with us.

Bradford, West Yorkshire
Reviewed 14 February 2017

we booked with jet 2 to go to the mercure Dusseldorf - hafen, only to find out a couple of days before that it had changed hands and was now a Holiday Inn. I was a bit put out so to speak as we had chosen the hotel because it was a mercure and Jet 2 didn't bother to tell...

Thank Hutchys_11
Tamara K, Director of Sales at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Hutchys_11, thankyou very much for your feedback. We would apologize for the inconvenience with the Travelagent, that they don't inform you about the Branding change. We are glade that you've got a pleasent stay with us and we hope to welcome you by your next visit again.

Coimbra, Portugal
Reviewed 1 February 2017 via mobile

Quality attendance. Quality facilities. Quality restaurant. Quality breakfast. Quality room. Nearby the Bus and subway stop. Good relation quality vs price. Very warm rooms. Very clean rooms. Quiet area.

Thank Vitor_Maranha
Telford, United Kingdom
Reviewed 1 February 2017 via mobile

This HI location ticks all of the IHG formula boxes. It's average at everything and that's what you're expecting - right? On my first visit it was fiercely expensive but then there was an exhibition in town and rooms were at a premium. I was upgraded to a nice room / bathroom which warmed up after a while. I had...

1Thank Andy810
IHGService, Guest Relations Manager at Holiday Inn Dusseldorf - Hafen, responded to this review

Hello Andy810, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you found our location convenient and apologize for the quality of bar meal served to you. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for...

Reviewed 13 January 2017

Nice hotel for a business trip. Have stayed here a few times now. The staff are always friendly, the service is great and the food is very good. The beds are good and the room has enough space and furnishing is good. The only downside about the rooms would be the temperature, the rooms were very hot and despite having...

Thank Jilks
Tamara K, Leiter Gästebetreuung at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Jilks, thank you for taking the time after your stay in our Hotel to send us such a nice review. About the temperature in our rooms, we had some problems because couple of days before it was really cold and we put the heating system up - so it needs time to cold down if there are a few...

Vienna, Austria
Reviewed 20 December 2016

1) I needed 3 requests and 2 days to get the luke warm shower fixed in my room. 2) And 2 phone calls and 1.15 hours to get food delivered to my room 3) and the view was wonderful... due to the concrete bar at eye level

Thank Tom_Venning
Tamara K, Leiter Gästebetreuung at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Tom, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

High Wycombe, United Kingdom
Reviewed 20 December 2016

It's a bit dated but everything works so nothing to really complain about, just that everything from the Reception, to the elevator, to the bedroom, looks a little dated. I just needed a bed for the night prior to a business meeting - if you want no thrills, this is fine.

Thank Cloud_Matt

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07/05/2017 08/05/2017
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  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Brasserie La Vie
Brasserie La Vie
Cuisines: French, International
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The Holiday Inn Dusseldorf - Hafen, situated in Unterbilk, near the media harbor and government district, offers 160 air-conditioned and modern equipped rooms. All rooms have free Wi-Fi access and offering comfortable bedding, Flat screen with over 60 channels and a fridge. The hotel offers parking garage as well as fitness room. The Holiday Inn Düsseldorf - Hafen has easy access to nearby motorways alike to public transport due to the nearby tram stop "Voelklinger Strasse". ... more   less 

Additional Information about Holiday Inn Dusseldorf - Hafen

Address: Volmerswerther Strasse 35, 40221 Dusseldorf, North Rhine-Westphalia, Germany (Formerly Mercure Düsseldorf Hafen)
Region: Germany > North Rhine-Westphalia > Dusseldorf
Price Range: €53 - €430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Dusseldorf - Hafen 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Mercure Duesseldorf Hafen Hotel
Mercure Hotel Duesseldorf Hafen
Mercure Hotel düsseldorf
Hotel Style:
#13 Romantic Hotel in Dusseldorf
#14 Luxury Hotel in Dusseldorf
#18 Business Hotel in Dusseldorf
#25 Family Hotel in Dusseldorf
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Dusseldorf - Hafen staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to check in when it's not busy, the elevators are tiny”
aiyaph0lk, 5 Mar 2017 | Read review
“The room facing the street can be noisy.”
Ommi1965, 11 Oct 2016 | Read review
“If you are Accor Platinum, avoid this property. If you have no expectation, this hotel should be OK.”
UKtrotter2007, 29 Sep 2016 | Read review
“The quieter rooms are at the back.of the hotel. Trams and traffic at the front.”
The_Hungry_Hen, 30 Aug 2016 | Read review
“The view from some rooms will be obscured by a concrete beam.”
SfromL1974, 2 Aug 2016 | Read review
5 of 5
US$375* /night
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Prices are for 1 room, 2 adults
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