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Arcadia Grand Hotel Dortmund

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Arcadia Grand Hotel Dortmund
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392 Reviews from our TripAdvisor Community

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Showing 95: English reviews
Philadelphia, Pennsylvania
Reviewed 4 weeks ago

I stayed at the Arcadia hotel for two weeks on business. My previous trip to Dortmund, I was at the hotel across the street for two weeks as well so this review is comparing two hotels in the same exact area for the same length of stay. The Arcadia has somewhat rude and forgetful staff. I could state exact references...

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Helpful?
Thank Brigette123
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear Brigette123, thank you very much for your detailled and constructive feedback. I regret that you were not satisfied with your stay at the Arcadia Grand Hotel Dortmund. I apologize for your impression of our staff. In general all our guests praise their friendliness and helpfulness. We assure you the management board will check the quality and services of the...

San Francisco, California
Reviewed 5 weeks ago

Had visited this hotel in a group booking for trade fair. It was a good experience. Staff was helpful and efficient in checking in 90+ guests at the same time. They served good breakfast and attended table adequately. Best of all it is located at 5 minutes walking distance from U bahn and a supermarket. 10 minutes train ride from...

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Helpful?
Thank maulik8888
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear maulik8888, thank you for this great feedback. This is really important to us and a motivation for our staff. We are looking forward to welcome you back soon. With best regards p.p. Mark Braune

Shillington, United Kingdom
Reviewed 1 November 2016

10 minute walk over the bridge to the stadium which is perfect. Hotel is large, generous sized rooms and despite the size of the hotel it was very quiet in the room. Very friendly staff. Only problem is that the Police do try to separate fans and allow yourself a bit of extra time to get to the stadium, because...

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Helpful?
Thank lorna h
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear lorna h, thank you for your very good feedback concerning your stay. I regret that it was hard to get to the stadium. I hope this will work better for you next time. We are looking forward to welcome you again. With kind regards p.p. Mark Braune

Reviewed 30 October 2016 via mobile

This hotel is actually better than it looks at first sight. Super convenient if you're visiting Westfalen for an exhibition or a football game. Only a 5' walk from the hotel. Staff was helpful and service was generally good.

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Helpful?
Thank Stelios_777
MarkBraune, Leiter Öffentlichkeitsarbeit at Arcadia Grand Hotel Dortmund, responded to this review

Dear Stelios_777, thank you for your kind feedback. We are looking forward to welcome you again next time. With best regards p.p. Mark Braune

Riga, Latvia
Reviewed 18 October 2016

Excellent situated ... if you visit BVB09 football match or some exhibition at modern Westfallepark Messe. Bit far from anything else in Dortmund. 30 mins walking to city center. Good breakfast... but for sky high price. Very nice and helpful reception stuff - best part of this hotel w/o any doubts!

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Helpful?
Thank Traderjv
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear Traderjv, thank you for your kind feedback. This is really important for us. I will forward your praise to our reception stuff. We are looking forward to welcome you next time. With best regards p.p. Mark Braune

Stuttgart, Germany
Reviewed 29 September 2016 via mobile

I was told that BVB soccer player stay there when moving to Dortmund. I cannot believe it. This hotel looks like a 80s standard. Check out the picks. Positive is the 10 min walk to the stadium and BVB management across the street.

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Helpful?
Thank BenDaMan
MarkBraune, Leiter Gästebetreuung at Arcadia Grand Hotel Dortmund, responded to this review

Dear BenDaMan, thank you for your honest feedback. We are about to refurbish parts of our hotel in near future. We hope to welcome you back soon for the next soccer match in Dortmund. With kind regards p.p. Mark Braune

Reviewed 21 September 2016

This hotel is very good for business visit. Internet is very good and food also nice. It is having a big conference rooms where we can keep business meetings. Staff attitude is good and they are very professional.

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Helpful?
Thank Arun P
MarkBraune, Junior Revenue Manager at Arcadia Grand Hotel Dortmund, responded to this review

Dear Arun P, thank you for your feedback. We will forward your praise about our staff to them. We are looking forward to welcome you back soon. With kind regards. p.p. Mark Braune

Jarvenpaa, Finland
Reviewed 19 September 2016

Positive +Entrance and lobby looks nice with a big atrium +The sole iron available was very good +Breakfast was nice (with prosecco) +Restaurant & breakfast staff very professional +Front desk staff were helpful with an extra request of mine Negative -Though I had booked a non-smoking room I was told upon arrival that none were available. I was also told...

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Helpful?
Thank Gnopps
MarkBraune, Junior Revenue Manager at Arcadia Grand Hotel Dortmund, responded to this review

Dear Gnopps, thank you for your honest feedback. This is really important to us in order to improve our services. I'm sorry for the confusion upon check-in. We will clarify this with our front desk. I would like to welcome you back in one of our deluxe rooms which have been refurbished some years ago. With kind regards p.p. Mark...

Geneva, Switzerland
Reviewed 17 September 2016 via mobile

very conveniently located hotel if you are going to the conference center, it also boasts: good quality room, very helpful and good staff, easy access to center too. Only minus: the wifi connection was bad and archaic in my room...

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Helpful?
Thank paulandre1984
MarkBraune, Junior Revenue Manager at Arcadia Grand Hotel Dortmund, responded to this review

Dear paulandre1984, thank you for your good feedback, especially about our staff. I will forward this to them. For your next stay we would be glad to welcome you again. With best regards from Dortmund p.p. Mark Braune

Reviewed 10 August 2016 via mobile

Room overall is good. TV set is old fashioned. Should change to flat screen. Mattress is very comfortable. Space is big. The restaurants not far from the hotel. Staff are very friendly. Price is reasonable. Internet connection can be improve. For short stay I am satisfied.

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Helpful?
Thank suffian h
MarkBraune, Junior Revenue Manager at Arcadia Grand Hotel Dortmund, responded to this review

Dear suffian h, thank you so much for your great review. Concerning the old fashioned TV we are about to change them. We are looking forward to welcome you again soon. With kind regards p.p. Mark Braune

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located right across from the stadium and the lovely Westfalenpark, the Arcadia Grand Hotel Dortmund is easily accessible with convenient access to all major highways. This world class hotel is well equipped to handle all your important events, with a capacity of up to 300 guests in 14 fully equipped, adaptable meeting rooms and reception areas. All 219 rooms, including suites, have full internet access and provide a welcome oasis of true serenity ... more   less 

Additional Information about Arcadia Grand Hotel Dortmund

Address: Lindemannstr. 88, 44137 Dortmund, North Rhine-Westphalia, Germany (Formerly Pullman Dortmund)
Region: Germany > North Rhine-Westphalia > Dortmund
Price Range: €77 - €141 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Arcadia Grand Hotel Dortmund 4.5*
Number of rooms: 219
Reservation Options:
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Hotel Style:
#1 Romantic Hotel in Dortmund
#3 Business Hotel in Dortmund
#5 Luxury Hotel in Dortmund
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Questions & Answers

Here's what travellers have asked, with answers from Arcadia Grand Hotel Dortmund staff and other travellers.
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Questions? Get answers from Arcadia Grand Hotel Dortmund staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high to avoid noise from the Bar.”
 of 5 bubbles lornah618, 1 Nov 2016 | Read review
“Try to get a room not facing the highway.”
 of 5 bubbles YM2000, 5 Oct 2015 | Read review
“Back of hotel, ask for aircon to be left switched off.”
  • Bedroom
  • Bathroom
 of 5 bubbles LizH233, 1 Sep 2015 | Read review
“Choose another hotel”
 of 5 bubbles sniegula, 21 Apr 2015 | Read review
“Get a room on the back side of the hotel, we were on the front on the 4th floor - and traffic was very loud and noisy! Be sure to ask for a double bed, our room had 2 twins.”
 of 5 bubbles 2Southerners, 8 Feb 2015 | Read review
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