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Excelsior Hotel Ernst

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1 room 2 adults 0 children
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1,149 Reviews from our TripAdvisor Community

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Showing 651: English reviews
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Reviewed 3 days ago NEW

We were actually planing to check out the hotel and have a dinner at the hotel restaurant. When we entered the hotel, we were asked rudely by the hotel bell guy in German in the context of what are we doing here. We replied in English, we are just looking around. He rudely asked us to leave the hotel!!! Totally...

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Helpful?
Thank kelvin o
Pasig, Philippines
Reviewed 3 days ago NEW

Very near to the cathedral, very nice room it's like traveling with aristocrat in the past. The drinks in the refrigerator is free. However even the people in the front desk is very aristocratic. We waited for a long hour to get a room. Treatment with clients are not good. They look as it seems I have no money since...

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Thank albertoaquinok
istanbul
Reviewed 1 week ago via mobile

İ travel all over Germany staying in different Hotels. This is one of the best. Excellent service and very nice rooms. Nice bar and the restaurants in the Hotel both Japanese and İtalian/French are both excellent. Dont hesitate and stay in this Hotel in Cologne.

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Thank raul151
Lisbon, Portugal
Reviewed 2 weeks ago

I spent 2 nights in this 5 start hotel which is a beautiful building well equipped and luxurious. It was my first time there, so they offered me an upgrade for a suit (room 208/209) which I happily accepted. After the great first impression of a big and nice room, I started to discover problems: no way to connect wifi,...

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6Thank abeloliva
Paris, France
Reviewed 4 weeks ago

Everything is just perfect! - very central with view on the Cathedral (for us) - christmas spirit - the breakfast - Hanse Stube restaurant: delicious - Staff very efficient and friendly - they make sure you enjoy your stay! Just go and try!

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Helpful?
1Thank Mélodie S
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Melody, First of all I would like to thank you for visiting our hotel. The entire team is more than happy to read that we could have convinced you from our service and quality and that you had a memorable stay with us. This means a lot to all of us. We hope to welcome you back very soon...

Oakdale, California
Reviewed 4 weeks ago via mobile

This hotel is one of the top hotels I have stayed in. It has everything you'd want from a hotel. Spacious rooms (I did upgrade), excellent staff, great room service, and close to many things for sight seeing. Its right across the street from the Cologne Cathedral. And steps from shopping, Pubs, restaurants, and local attractions.

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Helpful?
Thank Gary B
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Gary_Belt, Thank you for sharing your positive feedback. I am delighted to read that you have been pleased with our services and facilities and have forwarded your kind comments to my entire team. This is a wonderful motivation to all of us! Looking forward to welcoming you again at our hotel in the not too distant future I remain...

Norwich
Reviewed 18 February 2017

This is the best hotel we have ever stayed in! Everything was more than perfect. From the minute you enter the hotel,the staff are there to greet you and help you and make you feel safe and valued. We arrived approx 2 1/2 hours before the check in time but a really fantastic young man called David found us a...

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Helpful?
Thank Torchythetourist
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Torchythetourist, Thank you for sharing your positive feedback. I am delighted to read that you have been pleased with our services and facilities and have forwarded your very kind comments to my entire team! Your feedback is most encouraging in our quest for quality and highest standards of service. Looking forward to welcoming you again at our hotel in...

Welwyn Garden City, United Kingdom
Reviewed 17 February 2017 via mobile

This leading Hotel of the world is perfectly located right across the road from the cathedral and a 3 minute walk from the main railway station. We had a lovely room in the new building no 351 which was large and everything was perfect . Every member of staff was friendly, helpful , polite and genuinely appear to enjoy working...

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Helpful?
Thank phillip g
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear phillip g, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on Tripadvsior. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very...

Birmingham, Alabama
Reviewed 5 February 2017

This hotel is very well managed. Beautiful, old world charm. The room was beautiful and staff was very helpful. They offer free shoe shines. It's just across the street from Cologne Cathedral. Other parts of town are just a short cab ride away. Breakfast, in room, was easy and very good.

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Helpful?
1Thank Tom B
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Tom B, Thank you very much for staying with us and we hope you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to my entire team. All of them are striving for the very best everyday and to make every moment from our guests an unforgettable memory. We...

Auchterarder
Reviewed 29 January 2017

Travelled to Colonge on route to Maastricht to see Andre Rui in concert, stayed in hotel for 1 night and then set off by train to Maastricht. Returned 3 days later to hotel for a further 4 night stay. When we first arrived we were offered an upgrade to a suite for a reduced rate, I asked if we could...

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Helpful?
1Thank Marmart48
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Marmart48, Thank you very much for staying with us and we hope you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to my entire team. All of them are striving for the very best everyday and to make every moment from our guests an unforgettable memory. We hope...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Excelsior Hotel Ernst Koeln
Excelsior Hotel Ernst Koeln
Cuisines: European, Central European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting

Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range: €159 - €896 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne
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Questions & Answers

Here's what travellers have asked, with answers from Excelsior Hotel Ernst staff and other travellers.
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Questions? Get answers from Excelsior Hotel Ernst staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are room on the main street facing the cathedral.”
 of 5 bubbles Torchythetourist, 18 Feb 2017 | Read review
“Book a regular room and take advantage of the suite upgrade”
 of 5 bubbles Marmart48, 29 Jan 2017 | Read review
“The newly decorated Grand Deluxe rooms are beautiful”
 of 5 bubbles tracyb190, 22 Dec 2016 | Read review
“I stayed in one of the refurbished rooms on level 5 but my colleague had a more traditional one (also on level 5)- both were excellent.”
 of 5 bubbles Lexcee, 1 Dec 2016 | Read review
“Room with view of Cologne Cathedral”
 of 5 bubbles D1883WEcharlesm, 19 Oct 2016 | Read review
5 of 5