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Mercure Hotel Bonn Hardtberg

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Traveller (57)
Room & Suite (25)
Dining (6)
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Overview
  • Excellent23%
  • Very good47%
  • Average24%
  • Poor5%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (1,039)
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34
87
61
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6
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All reviewsburger kingplenty of parking spacenice holidaybreakfast dinnermin drivecity tripnice hotelbacon and eggsnice priceother citiesrooms are cleanshort staystayed here for two nightsbus stoppleasant staynice roomchristmas market
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1 - 5 of 204 reviews
Reviewed 18 April 2018 via mobile

Nice hotel. I got an accessible room, but no problem there. It was squeaky clean, well equipped with a good bed and strong shower. Only problem: the booking did not get through. Not sure whether that was a mistake by the hotel or the booking...More

Thank Hansje
Response from h0676, Front Office Manager at Mercure Hotel Bonn HardtbergResponded 20 April 2018

Dear Hansje, we would like to thank you for your Review on Tripadvisor.com. There was a technical problem with our Reservation System and our Hotel System because of this we couldn't find your Booking at your Check In. Therefore we want to apologize! We would...More

Reviewed 3 April 2018

This hotel is nothing extra for the price requested. Rooms are nice clean but really thin. Personnel loked unexperienced. Buffet breakfast was OK with wide variety of choice including typical german sausages and fresh fruits.

Thank husakj
Response from h0676, Manager at Mercure Hotel Bonn HardtbergResponded 7 April 2018

Dear Guest, thanks a lot for your feedback. We are sorry for not meeting all your expectations and would like to apologize if you didn't feel not well served by our employees. Have a pleasant weekend. Best regards from Bonn Jo Dahmen

Reviewed 19 March 2018

The hotel is nice and the rooms were clean and spacious enough. Overall the staff was friendly and helpful however check in was a bit less welcoming at first. We booked without breakfast but decided to get breakfast anyway and this was a bit pricey....More

Thank MauriceVE
Response from h0676, General Manager at Mercure Hotel Bonn HardtbergResponded 23 March 2018

Dear Maurice v. , thank you very much for your positive feedback and your hint regarding our location. For guests without car, public bus 608 & 609 will bring you from the hotel to downtown. We all wish you a pleasant weekend and happy Easter....More

Reviewed 12 February 2018

Breakfast is good and a lot of choice. Multiple refills. Rooms are very thin. You can latterly hear your neighbours. s zijn erg dun. Service at the reception is good. You can use the bus to go somewhere if you want.More

Review collected in partnership with this hotel
Thank 350anouks
Response from h0676, Deputy Manager at Mercure Hotel Bonn HardtbergResponded 16 February 2018

Dear Guest thank you for the review of your stay at the Mercure Hotel Bonn Hotel. We regret that we were not able to meet your expectations. We would like to thank you for staying with us and we hope to have another chance of...More

Reviewed 8 January 2018

The warm foods e.g. The bacon and eggs where cold, The staff was polite but not all that enthousiast or friendly. This only applies to the breakfast staff. After suffering injury it was hard for me to walk, during our stay the elevator was broken...More

Review collected in partnership with this hotel
Thank S3996EKmd
Response from h0676, Reservation at Mercure Hotel Bonn HardtbergResponded 16 January 2018

Dear Guest, thank you very much that you took your time to give us a feedback. We are very sorry that you were not satisfied completely with your stay. We introduced our breakfast staff on this incidence. Furthermorre we are very sorry that the elevator...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Children Activities (Kid / Family Friendly)
Multilingual Staff
Conference Facilities
Banquet Room
Things to do
Restaurant
Pool
Spa
Details
Price range
US$71 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Bonn
#2 Green Hotel in Bonn
#8 Business Hotel in Bonn
#8 Luxury Hotel in Bonn
Room types
Non-Smoking Rooms
Details
Price range
US$71 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Bonn
#2 Green Hotel in Bonn
#8 Business Hotel in Bonn
#8 Luxury Hotel in Bonn
Room types
Non-Smoking Rooms
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Traveller (57)
Room & Suite (25)
Dining (6)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Jodie P
8 May 2018|
Answer
Response from MauriceVE | Reviewed this property |
Hi, towels are provided and we had a hair dryer in our room. Of course if you need more towels just ask reception, they are helpful.
0
Votes
Marcjturner71
1 June 2017|
AnswerShow all 5 answers
Response from h0676 | Property representative |
Yes of cause. have a nice day
0
Votes
Room Tips
"Higher floors should be better"
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"Corner rooms are larger"
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"As high as possible"
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"The WIFI was very good"
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