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Mercure Hotel Hannover City

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#9 of 163 Hotels in Hannover
Certificate of Excellence
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Mercure Hotel Hannover City
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423 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Hertford, United Kingdom
Reviewed 5 days ago NEW

Great room friendly staff overall a brilliant stay. Staff could not be more helpful and up graded to privilege room with free drinks and snacks. Convenient for city ,station and would recommend extended lunch in the Market Hall just around the corner.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank T9858ZEstephenc
H0S8PB, Geschäftsführer at Mercure Hotel Hannover City, responded to this review

Dear T9858ZEstephenc, thank you very much for your kind words and positive rating on Tripadvisor. We appreciate that you share your experience and hope to welcome you back soon. With kind regards Ulrich Heim General Manager

Hannover, Germany
Reviewed 4 weeks ago

have stayed at this hotel a few times now whilst travelling and working, this is one of the best mercure hotels in the area. the location is perfect for the town centre and if you are lucky when you ask can get a great room with view of the town hall. hotel has parking under ground and a noval car...

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Helpful?
Thank theblade70
H0S8PB, Geschäftsführer at Mercure Hotel Hannover City, responded to this review

Dear theblade70, thank you very much for your recent stay and your feedback posted on Tripadvisor. We appreciate your positive comments and are glad that you enjoyed facilities and services. We wish you a great start in a successful year 2017 and look forward to your next visit. With best regards Ulrich Heim General Manager

Hertfordshire, United Kingdom
Reviewed 30 November 2016

I had a brief one night stay on business at the Mercure Hannover City, located within easy walking distance of the city centre. I was in a basic room that I do not believe had been renovated, but was perfectly clean and comfortable. The room had tea/coffee facilities, and the wifi worked reliably for the work that I had to...

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Helpful?
Thank aber_james
H0S8PB, Geschäftsführer at Mercure Hotel Hannover City, responded to this review

Dear aber_james, thank you for staying at the Mercure Hotel Hannover City. We appreciate your feedback and are glad that you enjoyed your time in our hotel during your business trip. We look forward welcoming you back With kind regards Ulrich Heim General Manager

Johannesburg, South Africa
Reviewed 8 November 2016

I stayed at the Mercure Hotel during the first week of November 2016. I was allocated a room on the 5th floor. To my surprise, the room was rather small, and as I am quite tall, it was rather awkward for me. The ceiling in the room slants downwards and it was difficult to avoid knocking my head everytime! This...

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Thank reyaaz786
Reviewed 23 October 2016

We stayed in the 'prestige' room on our floor and loved it. The room was much more Americanized than other hotels...included a living area in addition to the bedroom. Roomy, clean, and cleaning staff did an amazing job during the extended stay. The service from the staff was always friendly and professional, at the front desk as well as during...

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Helpful?
Thank Jonathan S
H0S8PB, Manager at Mercure Hotel Hannover City, responded to this review

Dear Jonathan S, thank you very much for your stay with us and for sharing your experience on Tripadvisor. We appreciate your detailed and positive feedback. Your comments will certainly help other travellers looking for a hotel in Hannover. We look forward to your next visit. With best regards Ulrich Heim General Manager

Reviewed 18 October 2016

Hotel is in a great location for walking around Hanover. Rooms were clean and comfortable and hotel is in a quiet leafy area. A fantastic breakfast with a wide selection to choose from. The restaurant and bar area had a lovely setting under a beautiful old tree outdoors.

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Helpful?
Thank Angela M
H0S8PB, Manager at Mercure Hotel Hannover City, responded to this review

Dear Angela M, thank you very much for your rating and comments on Tripadvisor. We appreciate your feedback and are happy that we met your expectations. We have a beautiful chestnut tree in front of the hotel which creates shade and a nice atmosphere on our terrace. We look forward to your next visit. With kind regards Ulrich Heim General...

A TripAdvisor Member
Level Contributor
5 reviews
4 hotel reviews
2 helpful votes
Reviewed 17 October 2016 via mobile

Booked this hotel in January for a one night stay in October for myself and my partner. At check in was informed that my booking had been moved to another Mercure Hotel in Hannover but on the other side of town. Having done all my research on this hotel and the surrounding area I was less than happy however was...

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Thank A TripAdvisor Member
H0S8PB, Manager at Mercure Hotel Hannover City, responded to this review

We apologize for the inconviences occured due to the relocation of your reservation. Please be assured that this situation was an exception and we are really sorry that we were not able to accommodate you. Your reservation was transferred to the Mercure Hotel Hannover Mitte, which is only one kilometer further from the stadium on the other side of the...

Reviewed 9 October 2016 via mobile

Location of the hotel is just perfect. You can actually find everything you need within 15 minutes walking distance: market with fresh local and European food specialities, metro station, beautiful lake for walking and jogging!

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Thank Kama19
H0S8PB, General Manager at Mercure Hotel Hannover City, responded to this review

Dear Kama19, thank you very much for your stay at the Mercure Hotel Hannover City. Great to read that you felt comfortable and enjoyed the location of the hotel. You are right, we offer easy access to downtown as well as sightseeing. We look forward to your next visit. With kind regards Ulrich Heim General Manager

Dublin, Ireland
Reviewed 6 October 2016

I booked this hotel on January 21st 2016 for October 10th 2016. I got a great rate and prices rose dramatically due to an International football match in the city. The hotel was still available until recent days albeit at a much higher price. This morning October 6th they cancelled my room. No explanation was forthcoming apart from they overbooked....

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Helpful?
Thank gary2009
H0S8PB, Leiter Front Office at Mercure Hotel Hannover City, responded to this review

Dear gary2009, first, let me apologize for the inconviences you encoutered with your reservation. We already explained to you yesterday, we would under no circumstances whatsoever cancel a reservation according to nationality or rate booked by a guest. Your reservation made via booking.com has not been forwarded to our reservation system. We did not cancel your booking, we never received...

Reviewed 4 October 2016

Review collected in partnership with Mercure Hotels
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Thank Per K
H0S8PB, General Manager at Mercure Hotel Hannover City, responded to this review

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The 4 star Mercure Hannover City with 145 rooms is located in the city centre, on the banks of the Leine river. Close to the hotel is Maschsee lake (150 m), the State Museum (100 m) and the Kestner Museum (300 m). In a building dating from the 19th century, the hotel features a restaurant, a bar and meeting facilities. ... more   less 

Additional Information about Mercure Hotel Hannover City

Address: Willy-Brandt-Allee 3, 30169, Hannover, Lower Saxony, Germany
Region: Germany > Lower Saxony > Hannover
Price Range: €70 - €154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Hannover City 4*
Number of rooms: 145
Reservation Options:
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Hotel Style:
#7 Luxury Hotel in Hannover
#7 Romantic Hotel in Hannover
#8 Business Hotel in Hannover
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Hannover City staff and other travellers.
3 questions
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Merseyside, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for floors 3 and above with view of town hall”
 of 5 bubbles theblade70, 20 Dec 2016 | Read review
“Dont choose the 5th floor”
 of 5 bubbles reyaaz786, 8 Nov 2016 | Read review
“Go for a Privilege room”
 of 5 bubbles sandsreynolds, 4 Oct 2016 | Read review
“Higher floors are quieter - particularly as there is an outdoor terrace which is very noisy during soccer season.”
 of 5 bubbles breannfallon, 22 Jun 2016 | Read review
“Top floor for a quiet nights sleep.”
 of 5 bubbles 110juliank, 24 Apr 2016 | Read review
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