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Baseler Str. 21, 60329 Frankfurt, Hesse Germany
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About

#156 of 306 in Frankfurt
Location
Cleanliness
Service
Value
Das Metro Boutique Hotel in Frankfurt am Main ist das erste orientalische Themenhotel Deutschlands! Erleben Sie einen Aufenthalt, wie in 1001 Nacht – im quirligen Frankfurter Bahnhofsviertel und nur 100 Meter vom Hauptbahnhof entfernt. Sie lieben das Besondere? Dann wird Ihnen Ihr Aufenthalt im Metro Boutique Hotel unter Garantie gefallen. Wir haben jedes Zimmer mit viel Liebe zum Detail eine orientalische Übernachtungs-Oase verwandelt. Mit ausdrucksvollen warmen Farben, handgemalten Fliesen und authentischen, geschmackvollen Möbeln fühlen Sie sich bei uns wie in Tausendundeiner Nacht. Stilvoll und preiswert übernachten in Frankfurt am Main! Wir begrüßen Sie mit der sprichwörtlichen Gastfreundschaft des Orients und machen Ihren Aufenthalt in unserem Haus zu einem unvergesslichen Erlebnis. Lassen Sie sich vom authentischen Charme in Frankfurts sagenhaftestem Hotel verzaubern!
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
Breakfast available
Breakfast buffet
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Room features
Air conditioning
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Centrally Located

Location

Full view
100Great for walkers
Grade: 100 out of 100
134Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
201Reviews3Q+A18Room tips
Traveller rating
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Thunderbolt wrote a review Dec 2021
3 contributions1 helpful vote
A hotel whose name refers to the Orient promises a certain degree of exoticism. And that's what guests get - but in the most unpleasant way imaginable. It starts with the fact that the address in Baseler Str. is not correct at all; one has to go around the block and, after a walk through an aesthetically expandable area with lively "street people" of the dubious kind, arrives in Karlsruher Strasse, where the hotel is actually located. We arrived around 8 p.m. and were greeted with the information that we had not left any credit card details when booking, which is - since 6 p.m. had passed – why we had no claim to the hotel room. As a gesture of "goodwill", we would nevertheless be provided with a place to stay. I immediately looked through the travel documents and found, clearly marked, the confirmation of what I knew anyway: "Credit card deposited as a guarantee". That irritated the hotel employee little, who seemed a little bit batty anyway. Our room was in a rather gloomy dungeon, the door of which could hardly be opened and which was extremely crooked and blessed with a single window, that was located in the farthest corner. It did not lead out to the outside world, as one might naively assume, but into an intermediate space that was the passage to the fire escape – and which, as we noticed at night, was used by other guests for their cigarette breaks. Even if the window - which was thus not the case - had offered fresh air (but it didn’t), it would have been impossible to think of opening it without worrying about one's belongings, to which any nocturnal smoker would have had effortless access. In the bathroom, on the sideboard with the sink, were (at least) three small animals, perhaps cockroaches or woodlice, happily going about their daily routine. They allowed themselves to be photographed without resistance. At least, the promised and co-paid flat screen TV was present; what was unfortunately missing was a signal. Same for the WiFi. So we called the reception desk, which was supposed to be manned around the clock – and where no one picked up. The other day at the reception a staff member explained that the TV would "of course" be repaired during the day - we were even lucky, she said, because the janitor was just on site. When we returned in the evening, another gentleman at the reception explained straightforwardly that the TV had not been repaired and would not be repaired. For compensation he offered us a "free drink", i.e. a bottle with 0.5 liters of water, which he would have otherwise sold for 2€. We returned - without water bottle, but with new impressions - back to the room to find an unmade bed and the used coffee cups from the morning, which no one, not even the cockroaches had taken care of. It might also be worth mentioning that the elevator only goes to intermediate floors. Among the hotels of the lowest category, which I have unfortunately already survived, this house is certainly well in the race for the rank of the shabbiest service. But of course, that's a purely subjective judgment - you can see it differently: The critters in the bathroom seem to like the "Hotel Villa Oriental" quite a bit.
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Date of stay: August 2021
Cleanliness
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1 Helpful vote
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Mark T wrote a review Nov 2021
London, United Kingdom11 contributions1 helpful vote
The hotel is shabby and dirty, and the first room I was shown had dust in many places and plaster peeling off the wall. The second room I was shown looked ok, but on further inspection, there was PUBIC HAIR on the bed! I asked for a refund, but the manager refused saying I had spoilt the room. The manager is aggressive, no one wears masks and the receptionist kept asking me to write down my credit card details, which I refused. Do not stay here as it is dirty, downtrodden and who wants to sleep in a bed with pubic hair?
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Date of stay: November 2021Trip type: Travelled
1 Helpful vote
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andykitch wrote a review May 2019
Selby, United Kingdom161 contributions38 helpful votes
+1
Stagg seemed friendly but this hotel is so far past its best it should be closed. Where do I start for this €180 per night hotel. Shall we look at the decor which was last touched 20 years ago. It may have been quaint when new but now the handpainted sinks have massive chunks of paint missing and varnish coming off in large flakes. The plywood windowsill is broken with some wood trying desperately to hold it together. The satellite system for the TV does not work, there is no reception for any TV stations. The ceiling in the bathroom is bubbled and nothing has been maintained for many years. HOWEVER Generous the hotel is not, one darjeeling tea bag and two sugar packets await the excited visitor to the hotel. No coffee or milk and one tea bag hmmmm Nothing prepared you for the tiled floors that look like they were last washed years ago. Tiles could be more hygienic than carpets but only if washed regularly. Some of the stains and dirt on the floor made me keep my shoes on unless I showered. The sink is bad but when you look at the shower and sink taps hygiene becomes a major concern. These are so dirty and look awful you worry about touching them. It's no wonder metro have no cancellation policy. If they did I would have walked in the bedroom and immediately left the hotel.
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Date of stay: May 2019Trip type: Travelled
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Tatiana wrote a review Apr 2019
4 contributions
I will not stay in this hotel again and I would not recommend it to anybody else. Even for one night one look for some other place to stay. I really wonder, who gave this hotel 4 stars, it is not more than 2 stars in the current condition. I also surprised that the rating for this hotel stays high. Maybe it was a nice hotel 10 years ago, but not anymore. Noise: The noise level was extremely high. The hotel is located on the very busy street and if you room’s window does not face the inner yard, then the probability will be high that you will not be able to sleep in the night. Security: I did not feel safe in this hotel. There is no reception between entrance door and the rooms. Reception in located in completely different building. I do not know, whether they lock this entrance door at least for the night hours. During the day anybody can enter the building and get up to the rooms. Homeless people kind of live on the opposite side of the street. If you have your room at the first or second floor, it might be really uncomfortable. Cleanliness: Floor in my room was very dirty. They probably just vacuum clean it, no wet cleaning. There was something sticky near my bed. Terrible smoke smell in the room. WiFi: Was very week. I was not able even to check my e-mails. Stairs: One has to go up and down numerous stairs just to reach the reception. There is a lift in the building, but it is between the floors. It means one has to go half stairs up or down to reach the room. For people with children, luggage, or some restrictions, it might be really a problem. Others: The hairdryer in my first room was completely melted. Yes, melted! I came down to the reception and showed the photo to the staff and immediately get the new room. But I’m not sure something will be done to substitute the melted hairdryer or they just let the next guest to find it out again. The room is not design for working people. No proper desk and chair.
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Date of stay: April 2019
Rooms
Service
Trip type: Travelled
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ReisijaPlaneetMaa wrote a review Sep 2018
Planeet Maa99 contributions19 helpful votes
Never mind the dozen conflicting signs which lead (or don't) you to reception, the Italian "caldo" confused with the German "kalt" on the shower knobs, the receptionist who promises two rooms and delivers one, the conductor in the bed beside you repeating "This never happens to James Levine" in his sleep...if you're like me, a 14th-degree black belt yogi who can breathe through his eyelids, then you'll be just fine at the Metro Boutique.
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Date of stay: September 2018
Value
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Trip type: Travelled
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emanurag wrote a review Jun 2018
Bengaluru, India214 contributions1880 helpful votes
+1
Good: Super close to the Frankfurt main station. Walkable 400 mts. Good for short transit stays. Fast food joint on the same street; you can even walk to the station to get food from the food court there. Outdoor seating available for having food. Staff was ok. Flixbus stops are nearby. Room and bead comfortable compared to prices. Modern room, old building. Not so nice: Rooms aren’t sound proof, and if you are close the staircase, you can hear people struggling to carry their luggage upstairs.(yes no lifts as well) Breakfast was cheap, priced at 5 Euro, worth it. The street gets a bit shady in the night. No locker provided in the room.
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Date of stay: May 2018
Rooms
Cleanliness
Service
Trip type: Travelled
Room Tip: Try getting rooms on first floor and end of the corridor to avoid noise of people using stairs.
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Clive L wrote a review May 2018
Cape Town Central, South Africa31 contributions18 helpful votes
The room was old and in need of an upgrade. The bed was clean but the room had a feeling of not old and dirty. Had to ask for a additional towel and duvet for a double room The tv did not work and generally noisy traffic outside. Would not recommend this hotel to seasoned travelers. Breakfast was basic and unattractive. Better options close by.
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Date of stay: April 2018Trip type: Travelled
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Ignacio D wrote a review Apr 2018
4 contributions2 helpful votes
First of all, it was difficult for us to find the Hotel even we asked many people around the area. Eventually, we realized Villa Oriental was no longer the name of the hotel and the real name was Metro Hotel. Besides the hard moment to find the hotel we arrived, the guy of the reception was quite good but his english wasn't the best. The hotel itself is good, cozy rooms and normal size.(we booked 2 rooms) the beds are really comfortable. Although it was a 1 night stay, i can say it was quite good, convinient price, good breakfast and nice people in the reception. I'd come back in a future.
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Date of stay: April 2018Trip type: Travelled
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FrancescoBergamo396 wrote a review Apr 2018
Bergamo86 contributions111 helpful votes
They tell 4* but it worth 2! Impossible to comunicate by phone at the nr of the hotel, phone is not connected. So if you think to arrive late, I wish u the hotel is not closed yet. Low standard for breakfast, minimal. Room was ok , clean . Solution ok only for the price I paid, but I would have some more level. They asked me 10 euro per hour for delayed checkout! Crazy.
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Date of stay: April 2018Trip type: Travelled
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Shuzo_M wrote a review Mar 2018
Kasukabe, Japan42 contributions18 helpful votes
First of all,it was so hard to look for this hotel. Because we couldn't any word "Villa Oriemtal" even if I looked around carrying heavy suitcase. I asked to the several shop owner. After all I could find about 30 minuits later. Hotel's name was different with "villa oriental ".Other name.How we can find the Hotel Villa Oriental in this situation? Elevator was small made by Syndler company. Sometimes even if I pushed the close button,didn't close or move. Move or not was depend on the elevator's mind. And the room.There were some smell. And not clean.We booked 2 rooms.And one of them had big problem. The mirror of bathroom was cracked and tape was pasted on it. And the room was narrow. No city view window. The location was near to the station and bus station to go Heidelburg etc.
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Date of stay: March 2018Trip type: Travelled
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PRICE RANGE
US$48 - US$75 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oriental hotel frankfurt
FORMERLY KNOWN AS
Metro Boutique Hotel
LOCATION
GermanyHesseFrankfurtInnenstadt
NUMBER OF ROOMS
24
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Frequently Asked Questions about Hotel Villa Oriental
Which popular attractions are close to Hotel Villa Oriental?
Nearby attractions include Frankfurt am Main Hauptbahnhof (0.3 km), Tumult Live Escape Game (0.4 km), and Hunky Dory Bar (0.1 km).
What are some of the property amenities at Hotel Villa Oriental?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Villa Oriental?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Villa Oriental?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel Villa Oriental?
Conveniently located restaurants include The Legacy Bar & Grill, Ristorante Punto e Pasta 1998, and Der Fette Bulle.
Is Hotel Villa Oriental located near the city centre?
Yes, it is 0.8 km away from the centre of Frankfurt.
Are any cleaning services offered at Hotel Villa Oriental?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hotel Villa Oriental?
Many travellers enjoy visiting Cathedral of St. Bartholomew (Dom St. Bartholomaus) (1.4 km), Goethe House (1.2 km), and Old Nicholas Church (Alte Nikolaikirche) (1.4 km).