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Novotel Frankfurt City

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Novotel Frankfurt City
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826 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Catterick, United Kingdom
Reviewed 23 January 2017

We booked this hotel for one night. We were greeted warmly on arrival and checked in very quickly. After leaving our bags in the rooms we had a drink in the bar. The bar maid was very friendly and cheerful. Our children really enjoyed the play area adjacent to the bar , especially the interactive table. The rooms are laid...

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Helpful?
Thank helens2ry
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Helens2ry, thank you very much for your detailed review. It is always a pleasure to receive such great feedback. We must apologize for the limited mugs and sachets. There supposed to be 2 cups in each room. But please fell free to request more cups and sachets at the reception. We hope to welcome you again in the nearest...

Bradford, United Kingdom
Reviewed 12 January 2017

Great hotel, by far the best Novotel I have stayed in for ages. Large, clean, comfortable room with two full size beds for us and the children. Friendly staff, free parking and good food, especially the breakfast.

Review collected in partnership with Accorhotels.com
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Thank simoncG1946VZ
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear SimoncG1946VZ, thank you very much for your great review at TripAdvisor! We do very much appreciate all your comments. Especially to mention our hotel as the best Novotel is a great honor for the entire team! Thank you very much! We hope to welcome you again in the nearest future! Kind regards, Anja Kögl Front Office Manager

Princeton, New Jersey
Reviewed 7 January 2017

Training need for the service staff. They need to be more warm to the guest. NO for any request doesn't make guest happy. I reported issues to GM Ms. Beckmann who was wonderful and listened to concerns.

Review collected in partnership with Accorhotels.com
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Thank Prashant S
Prague, Czech Republic
Reviewed 1 January 2017

We stayed only one day, but we were very well impressed by the service with got when checking in and out, the quality of the room and breakfast. All of the for a very fair price. I would totally recommend it.

Review collected in partnership with Accorhotels.com
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Thank Regina R
Sheffield, United Kingdom
Reviewed 31 December 2016 via mobile

It delivers the Accore standard of Novotel. It is modern, 4 starts as it should be and we're lucky to park in front of the hotel (public parking) and avoid €20 the hotel charge for parking per night. There is an easy access to main train station which will take about 15-20 mins to get you to town.

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Thank NAlSoufi
El Puerto de Santa Maria, Spain
Reviewed 22 December 2016

After staying in the cramped room in Cologne's (Köln) Novotel, this one was much more comfortable. We had a twin and double roll away for our kids (2 teens) and still had plenty of room to move around. Made our 2 night stay much nicer although not having the 60" flat screen like the other hotel had!!

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Thank House_of_women
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear "House_of_woman", thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor. We do very much appreciate that you enjoyed your upgrade to a family room. We are always trying to accommodate our family guest in bigger rooms due to availability. We wish you and your family a Happy New Year and hope to welcome...

Hasselt, Belgium
Reviewed 14 December 2016

Good accommodation, kindly reception, perfect service ande fair prices. Rooms are large and very clean. Only one negative point: location is in the middle of a business corner, and not centrally located.

Review collected in partnership with Accorhotels.com
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Thank xaviercG8063VD
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Novotel Frankfurt City guest, thank you very much for you positive review and friendly words about accommodation, our kind reception and friendly service. I am very sorry that the location of hotel could not meet your expectations. We are located in a business area, but you can reach the city Centre by subway in 10 minutes only. We hope...

Los Angeles
Reviewed 23 November 2016

I can't say that the hotel is bad, but is basically unimpressive. The rooms lack character and the hotel needs a urgent freshen up. I have read about the hotel prior to booking it, so I was not disappointed. The hotel was located a bit out of the city and there was really nothing excited going around. However it was...

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Thank Adrian L
Ho Chi Minh City, Vietnam
Reviewed 18 November 2016

At the time of check out, your staff has charged EURO 220 instead of EURO 170 and said that due to mistake it has been done and they have sent back the difference amount i.e. EURO 50 in my credit card BUT I NOT RECEIVED ANY AMOUNT BACK IN MY ACCOUNT. Please investigate the matter as it seems CHEATING and...

Review collected in partnership with Accorhotels.com
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Thank anujk188
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Anujk188, thank you for taking the time to review your stay at TripAdvisor. First of all I really want to thank you for the good rating. As already explained in several Emails, we did not overcharge you and there was also no mistake. It is the normal procedure to block the amount for the room rate and 50 Euros...

Neuchatel, Switzerland
Reviewed 11 November 2016

Stayed 2 nights on a business trip. Hotel is not that well located and you need to walk a bit for trams of S Bahn. Hotel rooms are a bit on the shabby side and I would say they need a refurbishment. I was also disappointed to be given a room right opposite the elevators which meant noise from other...

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1Thank ch2013
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear ch2013, thank you very much for sharing your experiences at the Novotel Frankfurt City on TripAdvisor. I am very sorry that you could not really enjoy your stay because of the noise from other guests. I kindly recommend to request a room away from the elevator if you sensible for any noises. The hotel is located in a business...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Novotel Frankfurt City welcomes guests with a design concept for the future. Bright colours, natural materials and ergonomic design characterise our 235 spacious, airconditioned rooms and 11 meeting rooms. Right in the city centre, only 500 m from the exhibition centre, 2 km from the main train station and close to two golf courses, this 4 star hotel is ideal for a business trip or holiday. Relax and revitalise with our restaurant with Mediterranean cuisine, gym, sauna, solarium and jogging track. ... more   less 

Additional Information about Novotel Frankfurt City

Address: Lise-Meitner-Strasse 2, 60486 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Bockenheim , Innenstadt
Price Range: €52 - €197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Frankfurt City 4*
Number of rooms: 235
Reservation Options:
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Also Known As:
Novotel Frankfurt City Hotel Frankfurt
Accor Frankfurt City
Frankfurt Novotel
Hotel Style:
#37 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Frankfurt City staff and other travellers.
3 questions
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Ho Chi Minh City, Vietnam
over a year ago

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Questions? Get answers from Novotel Frankfurt City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be sure to be on the side of the entrance, the front of the hotel as there is less noise from the train and school.”
 of 5 bubbles Soffer2014, 22 Mar 2017 | Read review
“Low quality mattress, no proper internet ”
 of 5 bubbles Rayha3, 17 Feb 2017 | Read review
“For deep sleep, get a room to the back, away from the railway tracks.”
 of 5 bubbles RollsUK, 23 Jan 2017 | Read review
“Avoid rooms that end in n16 or n17 as they are opposite the elevators.”
 of 5 bubbles ch2013, 11 Nov 2016 | Read review
“Smoking rooms are on the 4th floor”
 of 5 bubbles pokeregg23, 20 Sep 2016 | Read review
5 of 5