Novotel Frankfurt City
1,128 reviews
#93 of 298 Hotels in Frankfurt
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Lise-Meitner-Str. 2, 60486 Frankfurt, Hesse Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (123)
Dining (45)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Frankfurt City
Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#93 of 298 hotels in Frankfurt
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The Novotel Frankfurt City welcomes guests with a design concept for the future. Bright colours, natural materials and ergonomic design characterise our 235 spacious, airconditioned rooms and 11 meeting rooms. Right in the city centre, only 500 m from the exhibition centre, 2 km from the main train station and close to two golf courses, this 4 star hotel is ideal for a business trip or holiday. Relax and revitalise with our restaurant with Mediterranean cuisine, gym, sauna, solarium and jogging track.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Sauna
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, German
Location
Full view
85Good for walkers
Grade: 85 out of 100
158Restaurantswithin 1 km
22Attractionswithin 1 km
Contact
Lise-Meitner-Str. 2, 60486 Frankfurt, Hesse Germany
Name/address in local language
Getting there
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1,128Reviews9Q+A47Room tips
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Popular mentions
That hotel is located right in the city center, very good value for the money, very friendly and efficient staff, free parking, close to public transportation (making it easy to access from the airport)
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Firstly I lost about 15 min at the checkin counter due to signal problem at the spot. As a silver member ( and spending this year my 27th night at an Accor chain ), they totally refused me to hand out the voucher for a free "WELCOME" drink! They argued, that the bar was closed ( which I can surely accept, due to Covid -19 reasons ). However for me, it is NOT understandable, that the lady at the counter was ready to sell me a can of Coke for 2,80€!! This doesn’t make any sense, they refused me to offer the voucher with the argument the bar is closed, however I can purchase any moment coke or other soft drinks/beer. At the guestroom is also a flyer promoting drinks to purchase 24/7 also this is not a problem during the pandemic.There is NO complimentary water in the room available for the customers! ( the reason must be most likely Covid-19...)As a customer, I do personally feel that this is a total rip off location and I feel cheated!! ( who knows, maybe it’s a lucrative kind of shadow business they practice to enhance their cash register )I sent a complain letter to the Accor group and the answer of the Novotel City management was just a simple "sorry for trouble" it was just a staff mistake (which i do not believe, it is in my eyes a well calculated strategy )No little commercial gesture, compensation or even an additional welcome drink voucher ( for my next stay) seems to be too much.This is very poor unprofessional customer satisfaction strategy, in the heart of Frankfurt. …
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Date of stay: December 2020
1 Helpful vote
Helpful
A good solid hotel, good for families as they have interconnecting rooms. The location at first impression felt like a middle of nowhere business park, but it’s very close to the Frankfurt West train station so accessible the city. There are not many good/drink options around to stumble upon so you have to know where to look. Pizza Paolo was our favourite option. There’s a Rewe supermarket nearby also, which is handy.
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Date of stay: February 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Hotel needs urgent upgrade. Rooms are dated. We were taken aback when we entered our room. We have stayed in Novotel hotels in other countries but this one lacked character. Carpets in the corridor too were run down. Most of the front desk staff was rude and disinterested. During our stay, there was a lot of noise in our room due to some major repair(ducting) work .A lady at the frontdesk told me that she would check and update me . When i enquired again (after an hour ), i was told that no repair work was underway. Seriously!!! When I marched to the frontdesk and asked for an explanation; I was put through customer relations manager, who was kind enough to explain me the cause , completion time and offered a room change if required. A drab hotel with drab ambience. Avoid.
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Date of stay: November 2019Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from NovotelFrankfurt, Guest Relations Manager at Novotel Frankfurt City
Responded 27 Feb 2020
Dear HG1011, I am very sorry that you didn't like it here with us, and also that the solution I offered, changing rooms, could not improve your experience. Please excuse that the communication of the construction work in our elevator shaft was contradictory. We should have offered a solution here immediately. When planning the work, we naturally took care to choose a time when as few guests as possible were present. The work has already been completed and there should be no further disturbance. We are of course planning further improvements and I hope that we can welcome you back in the future to convince you of our quality. Best regards, Lars Paschold Guest Experience Assistant
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you can walk to the city. Reception was very good, restaurant good service, very good and kind barman. breakfast was nice . Computer for children to play games, mini soccer game to play. Very small gym.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
PRICE RANGE
US$68 - US$159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel frankfurt city hotel frankfurt, accor frankfurt city, frankfurt novotel
LOCATION
GermanyHesseFrankfurtInnenstadt / Bockenheim
NUMBER OF ROOMS
235
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Claim Your Listing Frequently Asked Questions about Novotel Frankfurt City
Which popular attractions are close to Novotel Frankfurt City?
Nearby attractions include Senckenberg Natural History Museum (Naturmuseum Senckenberg) (0.7 km), Bockenheimer Warte (0.8 km), and Skyline Plaza (1.0 km).
What are some of the property amenities at Novotel Frankfurt City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Novotel Frankfurt City?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Novotel Frankfurt City?
Conveniently located restaurants include African Queen, Restaurant Namaste India, and Restaurant Sèvres.
Are there opportunities to exercise at Novotel Frankfurt City?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at Novotel Frankfurt City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Frankfurt City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Frankfurt City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Frankfurt City?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Novotel Frankfurt City?
Many travellers enjoy visiting Cathedral of St. Bartholomew (Dom St. Bartholomaus) (2.9 km), Goethe House (2.6 km), and Old Nicholas Church (Alte Nikolaikirche) (2.9 km).