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Novotel Frankfurt City

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Novotel Frankfurt City
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835 Reviews from our TripAdvisor Community

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Showing 282: English reviews
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Ghent, Belgium
Reviewed 4 days ago NEW

We were not feeling welcome by the darkhairy old guy. But we where totally feeling scammed by him. Our car was parked in front of the hotel at the street side. I asked if that was ok. It was not because we had no deutsch car and no special card. When I looked around, and asked 2 bussinessman and 1...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kimpe123
Ljubljana, Slovenia
HOTEL’S FAVOURITE REVIEW
Reviewed 25 July 2016

Everything in big hotel close Frankfurt-Messe was on a really high level and I am really sorry we were staying there only one night. Rooms are nice, spacious, clean with all possible equipment, staff professional and friendly. As it's big hotel with many groups that are comming by buses you should count on taking more time for breakfast. It's really...

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2Thank 24LiZa
About Hotel's Favourite Review
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear 24LiZa, thank you very much for your positive feedback on TripAdvisor. We appreciate very much your comments about our rooms and staff. On we other side we would like to apologize if breakfast was effect by the big groups we have here in the summer weeks. We hope to welcome you again in the nearest future. Kind regards, Anja...

Utrecht Province, The Netherlands
Reviewed 4 days ago NEW

the quality of the restaurant in the hotel is the worst restaurant of Novotel wij have been. The choices of the diner are very few, the quality and quantity are also not good, the price is high. You can hear from the noice of the train.

Review collected in partnership with Accorhotels.com
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Thank Helen12692014
Hong Kong, China
Reviewed 1 week ago NEW

The air conditioning is only turned on in summer regardless of the outside temperature according to the front desk. Good transportation close by and easy to use to get into the centre and further out.

Review collected in partnership with Accorhotels.com
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Thank 810lawrencer
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear "810lawrencer", thank you very much for your feedback at TripAdvisor. We would like to apologize that we could not meet your expectations, especially concerning the air condition. At these outside temperatures, we are still running with the heating system. We hope to welcome you in the future to convince you from our service and quality. Kind regards, Anja Kögl...

Amstelveen, The Netherlands
Reviewed 4 weeks ago

The first room was a smokers room, very unpleasant. And I was amazed it still is an option. Fortunately this was changed and we got another room. We booked a room with minbar as we have special wishes for breakfast and needed to get up early. The minibar was not working an could not be fixed in the weekend as...

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Helpful?
Thank Soffer2014
1049Novotel, General Manager at Novotel Frankfurt City, responded to this review

Dear Mr. Soffer, Thank you for taking the time to tell us about your experience at the Novotel Frankfurt City. First of all I have to apologies that our performance and quality during the entire stay, I fully comprehend your displeasure over having to stay in a smoking room in our hotel, this has indeed been an unreasonable demand for...

Woking, United Kingdom
Reviewed 4 March 2017 via mobile

Stayed 5 days.... Pros: - Friendly and helpful staff - High quality meals (especially breakfast) - Rooms clean (although a slightly stale smell persisted) - Sauna and fitness area well maintained Cons: - During my stay water supply was being maintained, a dark yellow sandy residue was left in my bath. Not very hygienic - Menu choice (dinner) could be...

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1Thank DWB1982
Paris, France
Reviewed 23 February 2017

I had a great time in the hotel. I just want to say that waitresses could look at people more kindly. I know it's the morning and you can have a bad mood. Someone asked me if I wanted something, I've said that I want to give back the glasses because I'm done and the waitress took the glass in...

Review collected in partnership with Accorhotels.com
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Thank L8786PF
Reviewed 18 February 2017 via mobile

If you're looking for a nice night's sleep, you can't really deny or get past the fact that this hotel overlooks a railway track that has trains running, very loudly, 24/7. We were suppose to stay three nights, but we switched to a different hotel the next day. My husband simply couldn't sleep as every train woke him up.

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1Thank Mirtrione
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Mirtrione, thank you very much for your review at TripAdvisor. We really want to apologize for the missing sleep. Please note that we have also rooms facing the backyard. If you have a light sleep we would recommend a superior room. These rooms are all facing the quiet side. Also we would have been pleased to offer a room...

Akureyri, Iceland
Reviewed 18 February 2017

Nice room, good bed. clean when we arrived. stayed for three nights, and never came the cleaninglady to make our beds ore clean or change towels. Breckfast was good and the staff was polite and helpfull.The bathroom was ok and the shower was good. The location was not so good To far to walk to town, but you can take...

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1Thank OHH-MHTH
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear "OHH-MHTH", thank you very much for sharing your experiences at the Novotel Frankfurt City at TripAdvisor. We do very much appreciate your comments about the comfort of the bed, our breakfast and our polite and friendly staff. On the other side we must apologize for not cleaning your room. Our housekeeping team is cleaning each room every day. An...

Riyadh
Reviewed 17 February 2017

Hotel is well located close to the messe, with a walking distance to the exhibition center. Hotel is not so great, average, clean, small gym room. Not much of attention for le club gold member, just a one cookie and one soft drink voucher and no upgrades. Service is just regular. Over priced for the quality of the hotel, for...

Review collected in partnership with Ibis Hotels
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Thank Rayha3
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Rayha3, thank you very much for sharing your experience during your stay at the Novotel Frankfurt City. Unfortunately we could not top your expectations. For our Le Club gold members we offer a special treatment with a house made cookie and a free drink at our bar as well as a free upgrade due to availability. We hope you...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Novotel Frankfurt City welcomes guests with a design concept for the future. Bright colours, natural materials and ergonomic design characterise our 235 spacious, airconditioned rooms and 11 meeting rooms. Right in the city centre, only 500 m from the exhibition centre, 2 km from the main train station and close to two golf courses, this 4 star hotel is ideal for a business trip or holiday. Relax and revitalise with our restaurant with Mediterranean cuisine, gym, sauna, solarium and jogging track. ... more   less 

Additional Information about Novotel Frankfurt City

Address: Lise-Meitner-Strasse 2, 60486 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Bockenheim , Innenstadt
Price Range: €53 - €132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Frankfurt City 4*
Number of rooms: 235
Reservation Options:
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Also Known As:
Novotel Frankfurt City Hotel Frankfurt
Accor Frankfurt City
Frankfurt Novotel
Hotel Style:
#37 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Frankfurt City staff and other travellers.
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Ho Chi Minh City, Vietnam
over a year ago

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Questions? Get answers from Novotel Frankfurt City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be sure to be on the side of the entrance, the front of the hotel as there is less noise from the train and school.”
Soffer2014, 22 Mar 2017 | Read review
“Low quality mattress, no proper internet ”
Rayha3, 17 Feb 2017 | Read review
“For deep sleep, get a room to the back, away from the railway tracks.”
RollsUK, 23 Jan 2017 | Read review
“Avoid rooms that end in n16 or n17 as they are opposite the elevators.”
ch2013, 11 Nov 2016 | Read review
“Smoking rooms are on the 4th floor”
pokeregg23, 20 Sep 2016 | Read review
5 of 5