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Mercure Hotel Kaiserhof Frankfurt City Center

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Traveller (291)
Room & Suite (147)
Dining (20)
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Overview
  • Excellent18%
  • Very good41%
  • Average26%
  • Poor11%
  • Terrible4%
Travellers talk about
“train station”(48 reviews)
“building work”(6 reviews)
“main station”(26 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Rooms
Airport Transportation
Suites
Multilingual Staff
Wheelchair Access
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,222)
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Traveller rating
101
216
134
63
35
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LanguageEnglish
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101
216
134
63
35
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All reviewstrain stationbuilding workmain stationwalking distancered lightconvenient locationwifi is freeshopping areacomfortable roomsshort staykaiserstrassegermanydistricthbfeuroslippersminibar
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1 - 5 of 549 reviews
Reviewed 1 week ago via mobile

Good for overnight stay right in front of Hauptbahnhoff with superb rail and air connectivity across europe.Just walk in and out from station and straight to hotel reception. Hotel operates at good price point , good breakfast spread but rooms can be small , central...More

1  Thank BhaskarChoudhuri
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 1 week ago

Dear BhaskarChoudhuri, thank you very much for reviewing our hotel here on tripadvisor. It seems that we did provide a convenient experience to you and thank you very much to mention our good breakfast. It looks like you booked one of our standard rooms and...More

Reviewed 1 week ago

We had a pleasant stay at the hotel. The day we checkin the male staff working there was very pleasant, welcoming, helpful and experience. But not the case of the females staff who were not up to the accor standards. Room amenities are okay and...More

Review collected in partnership with Accorhotels.com
Thank happylav
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 1 week ago

Dear happylav, thank you very much for your review. Great to see that you liked our location and that our offered room was overall up to your expectations. We are sad to see that there were some issues with our female employes. Normaly every team-member...More

Reviewed 2 weeks ago

This is my first choice hotel from the Accor group for business trips to Frankfurt. It is really close to the Main Station and to a lot of restaurants. The hotel is currently being modernised (so don't be scared if you see a lot of...More

1  Thank Andreea B
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 1 week ago

Dear Andreea B, thank you very much for your nice review. Great to see that you liked our location and our rooms with its amenities which made your stay more comfortable. We hope to see you again very soon in our Mercure Hotel Kaiserhof Frankfurt...More

Reviewed 3 weeks ago via mobile

Fantastic clean rooms in the heart of the city. Close to everything. Very friendly and extremely competent helpful staff. Breakfast was perfect. I highly recommend this hotel. Thank you for a very enjoyable stay.More

1  Thank AlbyOneGC
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 3 weeks ago

Dear AlbyOneGC, it was a pleasure for us to welcome you in our Mercure Hotel Kaiserhof Frankfurt City Center. We are very pleased that our team stood by your side for all your questions and that you could enjoy our wide breakfast spread. We thank...More

Reviewed 3 weeks ago

The hotel is Under refurbishment, which was fine for me as no construction ongoing at night. BUT the hotel is right close to the red district of the city center, which is very Noisy, and unfortunately the noise isolation is not efficient. Moreover a firealarm...More

Review collected in partnership with Accorhotels.com
Thank Danouba
Response from H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City CenterResponded 3 weeks ago

Dear Danouba, Unfortunately, we had to deduce from your review that there were some problems during your stay for which we have to apologize. For the purpose of soundproofing we will check your room again and take appropriate measures as in all rooms new sound-insulating...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast Available
Room amenities
Minibar
Details
Price range
US$70 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#62 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$70 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#62 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms
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Traveller (291)
Room & Suite (147)
Dining (20)
Business Centre & Event Rooms (5)
Questions & Answers
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Mike19811111
22 June 2018|
Answer
Response from Henk N | Reviewed this property |
Yes they are
0
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Jo K
18 February 2018|
AnswerShow all 7 answers
Response from Michel R | Reviewed this property |
No problem at all, 5‘ walk on a very animated street
1
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Google Translation
sahilmahendru49
6 December 2017|
AnswerShow all 2 answers
Response from vitorbabrazil | Reviewed this property |
Hello Sahil, Being a non-smoker myself, I have absolutely no idea if the hotel has smoking rooms, and suggest you wrote them directly. Gute Reise, Vítor
1
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Google Translation
Room Tips
"Top floor rooms"
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"Get a room on 7th. floor facing the street. This rooms were equipped with a small balcony."
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"ask for a room on the top floor - you get a balcony."
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"Location location---"
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