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Jumeirah Frankfurt

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1,106 Reviews from our TripAdvisor Community

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Showing 644: English reviews
Hong Kong, China
Reviewed 11 July 2015 via mobile

The hotel is modern and well equipped. My room is not small but the way it is arranged creates an unnecessary large space for the work desk making the living space a bit cramped. The worst experience I had was a false fire alarm at 1:30am forcing an evacuation of the entire hotel. The hotel apparently had no experience in...

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Helpful?
Thank Tim W
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Tim W, Once again we would like to sincerely apologize for the inconveniences caused during your stay with us. Kindly be informed, that the false fire alarm effected the hotel as well as the entire area of the MyZeil Shopping Centre and the Office Building next door which led to the evacuation process in the hotel. We hope you...

Aberdeen, United Kingdom
Reviewed 11 July 2015 via mobile

Enjoyed a 3 night stay at the Jumeirah hotel. Staff were friendly and extremely helpful. Room was spacious and modern with stunning views. The hotel is located in the city centre adjacent to a mall which was convenient. Would thoroughly recommend.

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Helpful?
Thank Jazzy-Jonny
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Jazzy-Jonny, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Kind regards, Doris Greif General Manager

Bristol, United Kingdom
Reviewed 26 June 2015

This is a fabulous hotel. Beautifully appointed, clean & tidy, with all of the service levels you get in Asia / Middle East hotels, but in the heart of Europe. The panoramic suite was stunning both inside and outside. The bathroom was immaculate and luxurious. Importantly, the room had the comfiest bed you could probably find in any European hotel,...

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Helpful?
Thank HanJ154
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, We are delighted to read your great review following your stay at Jumeirah Frankfurt. It gives us great pleasure to know that you enjoyed your stay with us highlighting your experiences. We all look forward to welcoming you back in the near future. Kind regards, Doris Greif General Manager

Bangkok, Thailand
Reviewed 26 June 2015 via mobile

Could not have asked for a better location. Service typical of the high standards that is Jumeirah. The suite we stayed at was lovely with a panoramic view of the city. Floor by the bath tub is heated which was lovely. Platinum fitness first gym next door was a bonus. Would love to come back again.

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Thank Riza S
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for taking the time in writing a review of your stay with us. Your kind words are very much appreciated. We look forward to welcoming you back to Jumeirah Frankfurt. Kind regards, Doris Greif General Manager

Reviewed 23 June 2015

We stayed in this hotel for 2 nights. Next time we will certainly stay longer. The hotel is situated in Freßgass (literally, "Grazing Street") which is an upmarket shopping street (and is regarded as Frankfurt's culinary main street) in the city centre of Frankfurt. Security system is very good though we have to spend some time learning how to use...

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Thank Si C
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Si C, Thank you for staying at Jumeirah Frankfurt during your recent visit to Frankfurt and for taking the time in writing a review on TripAdvisor. We are very happy that you had an enjoyable stay and we are looking forward to welcoming you back in the near future. Best regards, Doris Greif General Manager

Market Harborough, United Kingdom
Reviewed 21 June 2015

We enjoyed a business conference here during June and it was quite memorable. The main meeting was in the ballroom which has a ceiling entirely covered in crystal lighting. We had excellent service and good food throughout the three days. The staff are well trained and friendly and the rooms are an excellent standard. The hotel is well situated in...

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Thank Geoff S
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Geoff S., Thank you for taking the time to share this review following the conference you attended at Jumeirah Frankfurt. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We are looking forward to welcoming you back in the heart of the...

Frankfurt, Germany
Reviewed 21 June 2015

I attended a festivity at Jumeirah which was charged at 70 Euro a person without drinks. Let us put it this way: the food that I had for lunch in the hospital cafeteria was better. Salad had been sitting in the kitchen too long and had wilted. Also the dressing was extremely salty and sour. The “brioche” that accompanied it,...

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2Thank KirstenDierolf
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear KirstenDierolf, Thank you for your review following your visit to Jumeirah Frankfurt. Our guests’ feedback is important for us to ensure that we continually deliver the service that Jumeirah Frankfurt is renowned for. We are of course disappointed to learn about your experience during the festivity you attended and we are very sorry that we did not meet your...

Wayland, Massachusetts
Reviewed 17 June 2015

It is a nice modern hotel with slick features, but the elevator floors must be selected from the outside. Not only does this mean that every new guest must be taught how to use the elevators by the bellman, but frequently we found an error message that said our floor “was not currently available….” There was also a trouble with...

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Thank Fleichter
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Fleichter, Thank you for taking the time to write a review of your recent experience with us. This feedback is important for us and we have passed it on to the respective departments for further improvement. We hope that this experience will not discourage you from visiting Jumeirah Frankfurt again. Best regards, Doris Greif General Manager

Tel Aviv
Reviewed 9 June 2015

this hotel is in the heart of Frankfurt. there is enterance from the mall MyZeil to the hotel and there is another enterance if you would like to arrive by car or Taxi. the room is big enough and well organized, the desk is behind the bed, so always the TV is in front of you. the bath room wall...

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Thank Shushush
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Kind regards, Doris Greif General Manager

Malaysia
Reviewed 8 June 2015

Generally this hotel is good , but not to mention to its excellence as yet. Points taken as follows:- 1. Hotel entrance doesn't have a Wow factor. 2. No concierge was at the front upon our arrival for assitance. We had to tag our luggages to check in. 3. Reception was very helpful with much information extended to us wihtout...

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Thank LTLN
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for your valued feedback which gives us an insight where we can improve our services. Please accept my sincere apologies for the inconvenience caused as this is not our standard. I have addressed the shortcomings with the concerned department heads for improvement. Our lobby is currently under construction and hopefully the next time when you come...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 

Additional Information about Jumeirah Frankfurt

Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: €194 - €535 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Jumeirah International, Expedia, Cheap Tickets, Travelocity and Agoda so you can book your Jumeirah Frankfurt reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jumeirah Frankfurt Hotel Frankfurt
Hotel Style:
#3 Luxury Hotel in Frankfurt
#3 Business Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Jumeirah Frankfurt staff and other travellers.
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Questions? Get answers from Jumeirah Frankfurt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“higher floors better”
 of 5 bubbles JSMLondonUK, 5 Dec 2016 | Read review
“Higher floors are better but noise was not an issue when we were there.”
 of 5 bubbles 165lynnm, 16 Nov 2016 | Read review
“Room and Lounge”
 of 5 bubbles 712hussaina, 30 Aug 2016 | Read review
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