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Sheraton Frankfurt Congress Hotel

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Sheraton Frankfurt Congress Hotel
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511 Reviews from our TripAdvisor Community

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Showing 285: English reviews
London, United Kingdom
Reviewed 4 weeks ago via mobile

The conference facility are reasonable but the rooms need modernising and the internet is poor in both the business centre and throughout the residence areas of the hotel. The business buffet lunch was very good but unfortunately the dinner menu is limited and the hotel is a taxi ride from the centre. However, I found the staff to be exceptionally...

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Helpful?
Thank Krisnkross
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Krisnkross, Thank you so much for your recent stay at our hotel and for sharing your feedback with us. We are pleased to read that you enjoyed your stay and we are especially proud of your comment about our staff. It is our aim to deliver the best guest experience during your stay, and we are always happy to...

Reviewed 31 December 2016 via mobile

Salem was an awesome bartender great service it was new years and she did an awesome job for how busy it was the cigar bar was great I will definitely return and recomend to my family friends and colleagues

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Helpful?
Thank Rob S
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Rob, thank you very much for your great feedback. We really appreciate the time you have spend to let us know about your stay. Maybe there is a misunderstanding - we do not have a female bartender named Salem and our bar is less a sports bar than a lounge bar. Is it possible, that you meant the Sheraton...

Quito
Reviewed 22 December 2016

It has been a while I was not staying at this nice property, basically because is a bit away from my normal activities while in Frankfurt, but I really enjoyed my last stay. Rooms are quite comfortable and they have some with a balcony with gorgeous views to the black forest at the back of the hotel, a mix between...

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Helpful?
2Thank idrovoviva
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear idrovovia, thank you so much for your positive feedback. We are very happy, that you have enjoyed yet another stay and would like to thank you for sharing your experience with others. Especially the part regarding our employees makes us very proud. Please know, that we are always open towards constructive feedback. If there is anything we can do...

Brent
Reviewed 19 December 2016

The location is good if you need to be in Niederrad, otherwise there is no reason to stay here. The rooms are small and not particularly comfortable or well furnished. The staff are very pleasant though.

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Helpful?
Thank Terence S
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Terence, thank you very much for having taken the time to evaluate us. It makes us happy and proud, that our employees have been responsive to your needs. Regarding the room, we will take your comment into account for future renovation plans. Hopefully, you'll have to be in Niederrad again some time so that we can maybe fully convince...

Vancouver, Canada
Reviewed 25 November 2016

This is a corporate business hotel - plain and simple. Not sure if the rates reflect this or not but it is far from the tourist area and in a lifeless business park area. The hotel seems chronically understaffed for evening check ins and bar staff. Lots of staff around for the self-service breakfast??? Good things to say: staff who...

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Helpful?
Thank DMC90
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear DMC90, thank you for having taken the time to evaluate us. We regret, that you have not been fully satisfied with your stay. We will have additional staff at the reception soon and are taking your comment very seriously. We are happy, that you enjoy the forest and our indoor wellness area. Hopefully, we may welcome you back very...

Reviewed 24 November 2016 via mobile

Hotel was fully booked, it seems that its popular. I find Sheraton as good hotel for 2-3 days. It works well for business meetings when you would like to assemble partners from different areas of the world. Hotel has all needed infrastructure: meeting rooms, restaurants on territory, well prepared service & concierge groups. Hotel is good shape and clean.

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Helpful?
Thank Pascal A
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Pascal, thank you very much for your good evalutation. It makes us happy and proud, that you have enjoyed your stay and regard our hotel as the perfect sport to meet with colleagues from different areas. We sincerely hope, that we may welcome you back very soon. Best regards, Your team of the Sheraton Frankfurt Congress Hotel

Reviewed 15 November 2016

Good hotel, you can collect your SPG points here. They offer free drink and good breakfast. They have swimming pool and spa there. Also minibar is OK. Breakfast is quite various. Look outside the windows is very nice!

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Helpful?
Thank Olga G
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Olga, thank you for your good evaluation. It makes us happy and proud that you have enjoyed your stay. We very much hope to even convince you more of the quality of our hotel next time you stay with us so that we may achieve full points. Please rest assured, that we are always open for constructive feedback, too,...

Reviewed 1 November 2016

Nice hotel, very modern. Convenient to get around. The Tram stop is right in front of the hotel, makes it very easy to get to old town Frankfurt (the Romer). As is usual for German hotels, the breakfast is excellent.

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Helpful?
Thank Gary S
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Gary, thank you so much for your positive feedback. It makes us very happy, that you have enjoyed your stay and liked the breakfast. We hope, that you had a great time visiting the Romer and that we may welcome you back soon. Best regards, Your team of the Sheraton Frankfurt Congress Hotel

London, United Kingdom
Reviewed 27 September 2016 via mobile

Very business led hotel, a short 10-15 taxi ride from the airport. Rooms are clean and functional. Aircraft noise can be heard from nearby Frankfurt airport. Staff are friendly and professional. I have stayed here several times on business and would happily do so again.

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Helpful?
Thank juliemurphy12016
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Miss Murphy, thank you very much for having taken the time to let us know about your experience. We sincerely hope, that the aircrafts passing by did not affect the quality of your sleep too much. It makes us happy and proud to hear, that you have been satisfied with our service on several occasions. Indeed, we see our...

Basel, Switzerland
Reviewed 26 September 2016

Once a year I end up sleeping at this hotel because of a conference I am participating. Rate is ok, but the rooms are still not having a safe - do not understand why, this should be standard these days with everybody carrying a laptop and other gagdets you do not want to leave behind or take with you all...

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Helpful?
Thank Spanish_Matador

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian a la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee. ... more   less 

Additional Information about Sheraton Frankfurt Congress Hotel

Address: Lyoner Strasse 44-48, 60528 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Niederrad
Price Range: €73 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
Reservation Options:
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton
Hotel Style:
#10 Spa Hotel in Frankfurt
#46 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Frankfurt Congress Hotel staff and other travellers.
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Questions? Get answers from Sheraton Frankfurt Congress Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“"Rooms with balcony enjoy of wonderful views"”
  • one can get cheated whether is in the city proper or in the middle of the forest
  • splendid sunset!!!
  • refreshing country side views...just at the back of Sheraton
  • near to the airport
  • great forest views
  • just turning around the hotel and the city of Frankfurt emerged
  • astonish sunset view from my room
 of 5 bubbles idrovoviva, 22 Dec 2016 | Read review
“Try to get a room overlooking the forest rather than the road”
 of 5 bubbles carolinesW6305IV, 19 Dec 2016 | Read review
“All Hotels in Frankfurt "jack up" the rates when the Fairs are in Town, this place was no different, 300% increase.”
 of 5 bubbles C.Parsley, 25 Sep 2016 | Read review
“Corner rooms are larger, but as worn as all others”
 of 5 bubbles MountainDew_de, 25 Jul 2016 | Read review
“balcony rooms”
 of 5 bubbles clec_13, 20 May 2016 | Read review
5 of 5