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Steigenberger Frankfurter Hof

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Am Kaiserplatz, 60311 Frankfurt, Hesse Germany
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Traveller (985)
Room & Suite (201)
Dining (77)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 22/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 305 hotels in Frankfurt
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Established in 1876, the Steigenberger Frankfurter Hof is located in the heart of the city in middle of the historic, financial district, near the cathedral where the emperor's coronation once took place. Our hotel attracts global travellers who are as unique as our 303 luxurious rooms. Choose from traditional or modern decor; the extravagant and timeless elegance of the interior fulfils even the most sophisticated desires of our guests. In the morning we welcome you to one of the best breakfasts in the city, with exquisite delicacies served in our "Hofgarten" restaurant. The "Autorenbar" invites you to join us for a royal afternoon tea, before it becomes an evening hotspot in the Main-metropolis serving a choice of select spirits. Spoil your senses by choosing to dine at our restaurant Francais or our iconic restaurant OSCAR*S. Experience the largest SPA in Frankfurt where effortless luxury, creativity, and the art of well-being are combined.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Paid public parking on-site
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Currency exchange
Outdoor furniture
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
192Restaurantswithin 0.5 km
79Attractionswithin 0.5 km
2758Reviews18Q+A100Room tips
Traveller rating
  • 1,564
  • 684
  • 308
  • 119
  • 83
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Most Recent
Deborah L wrote a review 2 Jul
Arlington, Texas46 contributions36 helpful votes
We stayed here 2 weeks ago for 2 nights before heading to Baden Baden and a Uniworld river cruise, and it was great! We had booked in 2019 for a June 2020 trip and had to postpone to 2021 and finally got to go in 2022. They graciously kept our reservations and welcomed us warmly. The service was great from bringing ice promptly to excellent breakfasts with a wide variety of choices. Everyone was most helpful. The location is excellent--close to many sights and the river. We returned today on our way home and were greeted with "welcome back!"
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Date of stay: June 2022
Rooms
Service
Sleep Quality
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Frankfurter Hof
Responded 2 days ago
Dear Deborah L, Thank you so much for your very charming feedback! Reviews such as yours constitute a significant contribution to continue our work towards our guest’s satisfaction and to keep quality and service standards on a high level. We would be more than delighted to welcome you back in Frankfurt, in order to provide you with another unique experience. Kind regards, Florian Krause Executive Assistant Manager
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Richard Ross wrote a review Jun 2022
Urbana, Illinois5 contributions3 helpful votes
I stayed in a "deluxe" room in the summer. Although the room was iffy for a five star, with discolorations on the walls and a broken frig that required four visits to deal with, the real problem was the air conditioning. The hotel uses an antiquated system that barely introduces any cold air into the room, even at full power. I ran the system on full power for two days and it was barely able to reduce the temperature in the room by a few degrees. Aesthetic shortcomings are a minor annoyance but do not interfere with sleep; bad air conditioning does. The hotel could have upgraded its antiquated system to a modern air conditioning system, but chooses not to do so, despite charging 200 to 300 euros per night.
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Date of stay: June 2022Trip type: Travelled on business
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Frankfurter Hof
Responded 1 week ago
Dear Richard, It is with great regret that we read your criticism regarding the experiences during your stay. We would like to apologise for the inconvenience caused. We had challenges to create an adequate temperature in the rooms due to some days with over 35 degrees Celcius. Together with our AC cooling service provider, we have already worked on solutions. Again, we apologise for the experience. Please do not hesitate to contact me personally. I would like to convince you of our good service and quality during your next stay. Kind regards, Florian Krause Executive Assistant Manager
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Kanakis K wrote a review Jun 2022
Limassol City, Cyprus4 contributions
Excellent hotel, great location with very professional kind and helpful staff. The hotel is extremely clean and all staff from the people welcoming you at the entrance, the receptionist, restaurant staff as well as the house keeping where great. Hope to be back soon
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Date of stay: June 2022Trip type: Travelled on business
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Frankfurter Hof
Responded 3 weeks ago
Dear valued guests kanakisk2020, Thank you so much for your very charming feedback! Reviews such as yours constitute a significant contribution to continue our work towards our guest’s satisfaction and to keep quality and service standards on a high level. We would be more than delighted to welcome you back in Frankfurt, in order to provide you with another unique experience. Kind regards, Florian Krause Executive Assistant Manager
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fanoftripping wrote a review Jun 2022
53 contributions2 helpful votes
The room itself (deluxe suite) was probably one of the nicest hotel rooms we have ever stayed in. Very spacious, great closet and huge bathroom with an amazing shower. We were only there for one night but the staff and breakfast were incredible. However I agree with other reviews that the air conditioning is supremely lacking. It was not even a hot day but the room was very hot in the night and it was not a good sleep at all. If that gets fixed than this hotel is an absolute 5/5
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Frankfurter Hof
Responded 3 weeks ago
Dear valued guest "Fanoftripping", Thank you very much for your great, constructive and honest feedback. We are very pleased that you felt comfortable with us and enjoyed a wonderful stay. We are happy to share these nice words with our team. Comments like these inspire us very much. However, we would like to apologise that you were unable to get a good night's sleep and had to suffer inconveniences due to the low performance of the AC. We are really sorry about this situation and are currently working hard to modernise the air conditioning in order to offer perfect service again in the future. Kind regards, Florian Krause Executive Assistant Manager
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ilana p wrote a review May 2022
נס ציונה33 contributions44 helpful votes
My husband staid in the hotel for 4 nights for a conference and I joined him for the last night. The hotel is very grand, old fashioned in a good way. The room was spacious and the the bathroom was comfortable with 2 sinks. breakfast was excellent. The only thing that did not meet the standard of this hotel was the house keeping. The room was made in the late hours of the afternoon at best .This should not happen in a hotel of this caliber and pricing.
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Date of stay: May 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Frankfurter Hof
Responded 23 May 2022
Dear ilana p, Thank you for your kind and constructive review. I will be sure to pass your wonderful comments to our teams. Please accept my sincere apologies that your experience has been somewhat dampened by tlate housekeeping service, If I can be of assistance to you in arranging future visits please do not hesitate to contact myself directly @ florian.krause@frankfurter-hof.steigenberger.de I look forward to the opportunity of welcoming you back in the not too distant future, With kind regards, Florian Krause Executive Assistant Manager
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Michele A wrote a review May 2022
New York City, New York20 contributions10 helpful votes
The room was very nice, but the air conditioning is totally lacking. The engineer for the hotel who came to check it out said that is does not work well, period. Consistently had issues when calling down to reception. The phone would ring and ring and no one would pick up. Didn't matter the hour of the day. Breakfast buffet had plentiful food, but not top quality.
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Date of stay: May 2022Trip type: Travelled on business
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Frankfurter Hof
Responded 17 May 2022
Dear Michele A, Thank you for your constructive review and for taking the time to tell us about your experience. We are very sorry that we could not meet all your expectations and would like to apologise for the inconvenience. We very much hope to fully satisfy you in a future stay and take your comments very seriously. With kind regards Florian Krause Executive Assistant Manager
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Bu_Omran_UAE wrote a review May 2022
Dubai, United Arab Emirates296 contributions66 helpful votes
+1
The hotel is in good area, close to critical Zeil Street, and you can walk around on several beautiful places nearby. Opposite the center is a walkway and restaurants. Starbucks opposite the hotel. It is approximately 1 km away from the Jumeirah Hotel (Marriott) and MyZeil mall. It is approximately a kilometer from the main train station. It is located in the center of Frankfurt. And the car stops at the door and they take it to the parking lot . For a small fee per day, 40 Euro per day. We did not try the breakfast. Breakfast is 35 Euro , but if you book in advance from the reception, it will be 25 Euro . The receptionists are excellent and fast. The rooms are excellent. I thank Mr. Ahmed (Egyptian ) for helping to carry the Luggage and guiding us to the nearest restaurant. We did not like ... The air conditioning was not cold, there are a lot issues and the sound of it on the first day and the maintenance staff talk is coming and they say the air conditioners are old and there is no solution after that, and they say the air conditioners are not suitable for the German weather and the sudden heat. The beds and pillows are very uncomfortable. The room does not have a kettle for tea or coffee.
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: Rooms should not be at the end of the corridor
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1 Helpful vote
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Frankfurter Hof
Responded 12 May 2022
Dear valued guest Bu_Omran_UAE, Thank you for your kind and constructive review. I will be sure to pass your wonderful comments to our colleague Ahmed. Please accept my sincere apologies that your experience has been somewhat dampened by the AC issues. We are currently working on a solution to the challenge and repair of the cooling system, which did not work adequately during your stay. Our renovated rooms from the Grand Deluxe category are all equipped with coffee and tea making facilities. This may be a good alternative room category for you for a future stay. Please contact our housekeeping at any time in the future if you would like different blankets and pillows. We have a large selection of pillows to ensure the best possible sleep. If I can be of assistance to you in arranging future visits please do not hesitate to contact myself directly E-Mail friedrich.vonschoenfledt@frankfurter-hof.steigenberger.de With kind regards, Friedrich von Schönfeldt Hotel Manager
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Hui Fang wrote a review May 2022
45 contributions31 helpful votes
The hotel room is very spacious and bed is very comfortable. You can also select your choice of preferred pillow. There is no kettle in the hotel room and i understand it will be provided upon request. Requested housekeeping for extra bottles of water and it was delivered to my room very quickly. Breakfast spread is considerably good.
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Date of stay: May 2022Trip type: Travelled with family
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Frankfurter Hof
Responded 9 May 2022
Dear Hui18, Thank you for your kind words and for sharing your experience regarding your stay at the Steigenberger Frankfurter Hof. We are very pleased that you felt comfortable and that we were able to inspire you with our service. In the higher room categories from Grand Deluxe onwards, there are also Nespresso coffee machines as well as kettles in the rooms. Possibly this is a good room category for you for a future stay. In anticipation of welcoming you back soon, we remain with our best regards. Kind regards, Florian Krause Executive Assistant Manager
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NR_Traveler wrote a review May 2022
Tampa, Florida23 contributions11 helpful votes
The staff at this hotel were wonderfully pleasant, from our first interaction, to our last. The room was well decorated, and very clean. The location of this hotel to the train station is a convenient walk, but make sure you take a street that does not take you through the red light district (unless you’re inclined) :) The historic area of Romerberg, is a great part of Frankfurt to explore, and only a short walk from the hotel. Check out Restaurant Gaststätte Zum Storch while in the area.
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Date of stay: May 2022Trip type: Travelled as a couple
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Frankfurter Hof
Responded 4 May 2022
Dear NR_Traveler, We would like to thank you for taking the time to write us this very nice review. We are very grateful for your kind words regarding our service, as your appreciation always means a lot to us, and we were thrilled to share that you had a remarkable experience with our team members.We would be more than delighted to welcome you back in Frankfurt, in order to provide you with another unique experience. Kind regards, Florian Krause Executive Assistant Manager
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Tim W wrote a review May 2022
10 contributions2 helpful votes
I was very impressed by the Steigenberger. The hotel staff were very helpful and polite, the room was immaculate and spacious and the breakfast buffet was delicious. It is a five minute walk from the business district so highly convenient for business travellers. I will stay here again.
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Date of stay: April 2022Trip type: Travelled on business
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Frankfurter Hof
Responded 4 May 2022
Dear timwK5793VB, dear valued guest, We would like to thank you for taking the time to write us this very kind review. It was our great delight to welcome you and we are very happy to read that you enjoyed your experience among us so much as to say you would not hesitate to return. Please feel free to revert to us for any of your future reservations; we would be happy to help you book another visit the next time you are in Frankfurt. Kind regards, Florian Krause Executive Assistant Manager
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PRICE RANGE
US$290 - US$470 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
steigenberger frankfurter hof frankfurt, steigenberger frankfurter hof hotel frankfurt
LOCATION
GermanyHesseFrankfurtInnenstadt / Altstadt
NUMBER OF ROOMS
303
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Frequently Asked Questions about Steigenberger Frankfurter Hof
Which popular attractions are close to Steigenberger Frankfurter Hof?
Nearby attractions include PubCrawl Frankfurt (0.4 km), Secret Escape Game (0.2 km), and English Theatre (0.3 km).
What are some of the property amenities at Steigenberger Frankfurter Hof?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Steigenberger Frankfurter Hof?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Steigenberger Frankfurter Hof?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Steigenberger Frankfurter Hof?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Steigenberger Frankfurter Hof?
Conveniently located restaurants include Restaurant Medici, Im Herzen Afrikas, and Bidlabu – Bistro und Bar.
Are there opportunities to exercise at Steigenberger Frankfurter Hof?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is Steigenberger Frankfurter Hof located near the city centre?
Yes, it is 0.3 km away from the centre of Frankfurt.
Are any cleaning services offered at Steigenberger Frankfurter Hof?
Yes, dry cleaning and laundry service are offered to guests.
Does Steigenberger Frankfurter Hof offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Steigenberger Frankfurter Hof?
The staff speaks multiple languages, including English and German.