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The Westin Grand Frankfurt

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#22 of 274 Hotels in Frankfurt
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1,253 Reviews from our TripAdvisor Community

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Showing 893: English reviews
Gurgaon
Level Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 days ago NEW via mobile

It's been almost 20 years since I have been staying in this hotel, always consistently good service, I think it's the attitude of staff which matters, they always look forward to serve you and try to fulfill every need! Great location!

Helpful?
Thank NaveenJain65
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW via mobile

Stayed here one night and the property was very nice with great rooms. The location is also very good being right on the edge of a large area of shopping and dinning spots. Very close to transportation options as well.

Helpful?
Thank I_Like_First_Class
1 review
Reviewed 1 week ago via mobile

Stayed at this hotel more times than I can count and have never been disappointed. The staff is always accommodating and go beyond my expectations. The facilities are impeccable and the location is perfect for food, shopping, and even the Christmas markets. Always look forward to returning.

Helpful?
Thank Marsell B
DC, USA
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 weeks ago

This hotel has a fantastic location, within walking distance of the best shopping (right around the corner) and dining (maybe a half mile) that Frankfurt city center has to offer. The breakfast each morning is extensive and wonderful if included in your rate, but given the myriad of other options nearby might recommend breakfast elsewhere (Starbucks next-door) if having to... More 

Helpful?
Thank tjb42
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear tjb42. Thank you for taking the time to give us your feedback. We are pleased to read that you enjoyed your stay with the excellent hotel location, the shopping and dining possibilities nearby and especially our GrandSeven Bar which offers every Wednesday a great After Work party with DJs. Guests room are renovated step by step, currently we are... More 

Berlin, Germany
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 2 weeks ago via mobile

I have been here with my family. I's the second time I am staying here and it was a pleasant stay. Hotel is nice, rooms modern and comfortable, service is really good. They have a nice pool and a equipped gym. Positon is very central. The only minus point was the food overall I ordered twice in room service and... More 

Helpful?
Thank oberau v
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear oberau v, Let me thank your for giving us your feedback and your positive review. I am pleased that you and your family enjoyed your stay, our spa facilities and the service quality. I will take up your comment regarding the burger and the Schnitzel with our Executive Chef and please be assured that appropriate measures will be taken.... More 

London
Level Contributor
141 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 weeks ago

A good clean, crisp business hotel right in the centre. Good conference food and German efficiency. They are upgrading the Wi-Fi which will improve the experience it was a bit flaky in places. Would recommend

Helpful?
Thank tracey h
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear tracey h, Many thanks for your excellent summary of your stay with us. We are pleased to receive your recommendation and of course, we look forward to welcoming you again. With best regards Sandro Bohrmann General Manager More 

Weiden, Germany
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

I absolutely love the Westin Grand in Munich, so I was really keen on checking out the one in Frankfurt. And I was not disappointed. As soon as we walked through the revolving door, relaxation began. Everything was just fantastic, the staff super friendly, the room spacious, the pool area just lovely! The style of the bar is just brilliant... More 

Helpful?
Thank DorisDave
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear DorisDave, what else can I say than a big THANK YOU for your lovely compliments. This will certainly bring a new air of motivation to the entire team, and I am very thankful for it. We very much look forward to welcoming you soon again, with best regards, Sandro Bohrmann General Manager More 

LAUSANNE
Level Contributor
15 reviews
7 hotel reviews
Reviewed 2 weeks ago via mobile

As for the welcome very nice staff and always super treatment as SPG platinum member. Room comfortable clean but seems that the hotel would need a good renovation. The hotel is well located within Frankfurt.

Helpful?
Thank AFRGVA
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear AFRGVA, Many thanks for sharing your comments with us and the tripadvisor community. We are happy to read that you enjoyed our service an the special welcome as SPG platinum member. Please be assured that we are renovating step by step, as wear and tear is quite fast. Soft-renovation of 2 floors was done beginning of this year with... More 

Hamburg, Germany
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

The Westin Grand in Frankfurt meets all the expections of an SPG Gold traveller. Food is fine, service is fine, rooms and beds are fine. They might want to throw a coat of paint on the walls of the upstairs hallways though. My wife missed a smoking option.

Helpful?
Thank Hamburg_GermanyJayT
Cairo, Egypt
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

Positives : - Almost everything (Friendly and helpful staff, breakfast, check-in, check-out, comfort, and perfect location) Negatives: - Value of money (The hotel is expensive) - WiFi is not for free and costs €6 - Didn't like the view from the bedroom

Helpful?
Thank Nada S
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear NadaS, A big thank you for your 5star score and sharing your summary of your stay at our hotel. Please let us know on your next stay which room category you prefer so that we will find the best arrangement for you, maybe a room to the inner court. Looking forward to welcoming you again, with best regards, Sandro... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: €131 - €476 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#4 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Luxury Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Frankfurt staff and other travellers.
14 questions
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Questions? Get answers from The Westin Grand Frankfurt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get a very back room across from the Asian restaurant.”
 of 5 bubbles 749CathyC, 12 Oct 2016 | Read review
“Ask for a higher floor. Ask for an upgrade if you are an elite. Spend the extra for Executive Club”
 of 5 bubbles ClintPage, 11 Oct 2016 | Read review
“6th Floor was very quiet for me... even with the spa/ gym located there”
 of 5 bubbles stevekC9971MN, 10 Oct 2016 | Read review
“Breakfast is really expensive, worth eating out.”
 of 5 bubbles Fabio_Brazilian, 3 Oct 2016 | Read review
“View of the outdoor with shopping/walking/cycling space would be ood”
 of 5 bubbles souravsarkar59, 29 Sep 2016 | Read review
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