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Stayed at the Grand Weston Frankfurt again on business and was very disappointed, Gold SPG membership doesn’t seem to mean much at this hotel either. First room had been occupied by a smoker and the windows were open to try to disperse the smell. Second...More
We've stayed at this Westin as part of vacations on multiple visits. This is one of our favorite hotels in all of Germany. We were fortunate enough to get suite upgrades during our last two recent visits, so the rooms were very large and well...More
I have simple requirements for a hotel. Clean, quiet, air conditioning! And I have been traveling a lot for 30 years. Westin hotels are usually really good. This time the AC didn’t work. I told them after the first night. No feedback. Same result second...More
Thank Bernhard W
Response from GMWestin F, Quality & Duty Manager at The Westin Grand FrankfurtResponded yesterday
Dear Bernhard W,
Thank you for taking time to rate your recent stay with us at the Westin Grand Frankfurt here on TripAdvisor.
We sincerely regret that we did not meet your expectations especially in regards to the non-functioning air conditioning and that we did...More
A traditional five-star hotel. Great location, great service. Room were spacious, 2xdouble bedding in our room. Lots of space to move around.
Tasty and fresh food from the breakfast cheer up our morning. Very comfy bedding allow us to have a good rest that help...More
The Hotel is a bit dated but excellent beds quite and very clean. The pleasant surprise I am talking about is the outstanding service by the concierge Kevin Pepke. Here is a young man who is totally in tune with his guests. My son and...More