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Five Elements Hostel Frankfurt

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Traveller (108)
Room & Suite (97)
Dining (23)
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Overview
  • Excellent39%
  • Very good44%
  • Average11%
  • Poor3%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Bar/Lounge
Multilingual Staff
Wheelchair Access
Laundry Service
2 Star Hotel
All hotel details
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Reviews (558)
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All reviewsthe red light districta private double roomtop bunktrain stationnever felt unsafebed dormsolo femalecommon roomcommon areasmain stationwould stay againyour luggageminutes walkingclean roomsshowerbackpackers5elements
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1 - 5 of 326 reviews
Reviewed 5 days ago via mobile

Great hostel, clean sheets, clean bathrooms and clean showers, friendly staff, towels to rent (you get your deposit back afterwards) and even hairdryers! Though it is in the middle of the Red Light district, I felt safe at all times in the hostel. Everyone was...More

Thank Lucía B
Reviewed 1 week ago

While not horrible, this hostel had some of the most inadequate customer service I've ever encountered in a hostel. There were communication issues (and I speak both English and German well, being a native English speaker and having lived in Germany), and furthermore, a lot...More

Thank mnance01
Response from David S, Manager at Five Elements Hostel FrankfurtResponded 6 days ago

Thank you for your review. It is a shame that you didn't had a good time at the 5Elements Hostel. We do our best every day to make sure that you will have a wonderful stay! And yes, breakfast is for free when you stay...More

Reviewed 1 week ago

It's a nice place, clean and close to the train station. The area around there is a bit shady. I thought it was way overpriced but if that's why they can get I don't blame them for charging it. It wasn't as social as I...More

Thank TXtourst
Response from David S, Manager at Five Elements Hostel FrankfurtResponded 6 days ago

Thank you for your review. I am not happy that you were not satisfied with our friendliness, so we will work on that for sure. Best regards

Reviewed 12 May 2018

I never got beyond the front desk and the bar, as I decided to leave due to my frustrations with the communication, so this review is less to do with the place and more to do with their customer service. I had been in touch...More

Thank mmil094
Response from David S, Leiter Front Office at Five Elements Hostel FrankfurtResponded 14 May 2018

Thank you for your review. I am sorry about this misunderstanding, this was obviously a confusing case because the price in the system was different then the last minute price. We will work on our customer service! Best regards David

Reviewed 7 May 2018

The courtains are far away from the window, so it is impossible to sleep after 7AM with the sunlight all over the room. Besides that, today someone started to play a freaking music after 8AM. The staff is a mix of bored/cocky employees. Everytime I...More

Thank Rafaelduarte84
Response from David S, Leiter Front Office at Five Elements Hostel FrankfurtResponded 9 May 2018

Thank you for your review. I am sorry that you didn't like your stay at the Five Elements Hostel. First of all we are not able to put the courtains closer to the windows because the heaters are standing there. And how do you wanted...More

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About
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Things to do
Bar/Lounge
Details
Price range
US$30 - US$292 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$30 - US$292 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (108)
Room & Suite (97)
Dining (23)
Amenities (29)
Family and Play Areas (3)
Questions & Answers
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travelerJ3669TW
24 May 2016|
Answer
Response from Paul A | Reviewed this property |
I TRIED FOR A PRIVATE ROOM, but I think its all dormitories,speak to the hostel about prices, I just stayed there for 2 nights.
0
Votes
PinksLovesToTravel
8 January 2016|
Answer
Response from Amanda P |
Sex workers should be of no threat. Germany is very safe in general.
0
Votes
Room Tips
"Beg for a room with no sun light in the morning!!! Peça um quarto que não tenha luz do sol ao amanhecer!"
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"The Trivia night is really cool, and difficult. Play seriously."
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"Do not hang about in the street to late at night."
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"just don't, pay more for another hostel, it would be better"
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