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Novotel Hamburg City Alster

1,098 reviews
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Traveller (168)
Room & Suite (86)
Dining (25)
Overview
  • Excellent32%
  • Very good52%
  • Average13%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Novotel Hamburg City Alster
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,098)Write a Review
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73
151
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3
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All reviewsunderground subwaylubecker strasseseparate toiletnice hotelfamily roomwellness areahamburg citybreakfast buffet iswould stay againpublic transportfree wificlose to the hotelrooms are cleanmain roadbusiness tripnice barpleasant stay
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1 - 5 of 281 reviews
Reviewed 11 January 2018

Spent 4 nights there, Rooms are good ,staff is friendly, good breakfast but the location is not good (no shops or market outside the hotel) have to walk more than 1/2 a Km to see some shops and the restaurant has limited hours of service...More

Thank tarun1977
Response from Novotel_Hamburg, Manager at Novotel Hamburg City AlsterResponded 12 January 2018

Hello tarun1977, Thank you for your time and the overall positive review. Our Hotel is directly in front of the subway station and few minutes you get to the city center. The Restaurant is open until 9:30 pm and the bar until 1 am. We...More

Hotel's Favourite
Reviewed 2 December 2017

Travelled for business and had single room on the 4th floor. Rooms were extremely clean and serviced regularly. Entry to underground subway right outside, with the main station only 2 stops away. Parking is tough, so if its possible, pay for the parking as its...More

1  Thank RJCJ5000
Response from Novotel_Hamburg, Manager at Novotel Hamburg City AlsterResponded 10 December 2017

Dear RJCJ5000, thank you for your excellent review! On behalf of my entire team as well as on a personal note, I would like to thank you for this amazing feedback. Our guests deserve the best and we make every effort to meet your expectations....More

Reviewed 29 December 2017 via mobile

My boss booked this hotel, but I would not recommend it for leisure nor for business. Too far away from the city center, approx 25min walk over a busy road. The neighbourhood from the hotel is desolated, it’s the area behind the treinstation and when...More

Thank Els D
Response from Novotel_Hamburg, Manager at Novotel Hamburg City AlsterResponded 5 January 2018

Hello Els D, thank you very much for your detailed Feedback and also for your critique. From our hotel the main train station can be reached in 5 minutes, the exhibition center in10 minutes by subway. The river Alster is a 5-minute walk away and...More

Reviewed 7 December 2017

Waited till the 3rd visit before reviewing. I can vouch for the consistent friendly service, not always perfect but any oversight is speedily corrected. Underground station is located just outside the front entrance, great connection to the airport. No need to take a cab, unless...More

Thank B L
Response from Novotel_Hamburg, Manager at Novotel Hamburg City AlsterResponded 12 December 2017

Dear B L, Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement on the wifi. We are very pleased that you rated us highly and are delighted that you really enjoyed your 3 stays! with us....More

Reviewed 4 December 2017

This is a typical German business hotel, with a slight leaning towards families. There is nothing amazing about it, and in general nothing that bad about it. The breakfast buffet could be better, and the bar snacks could be A LOT better, and their so-called...More

Thank Irish_Traveller085
Response from Novotel_Hamburg, Manager at Novotel Hamburg City AlsterResponded 12 December 2017

Dear Irish_Traveller085, Thank you very much for your detailed Feedback and also for your fair critique and suggestions on improvement. We regret that your experience did not meet your expectations, I would like to offer my sincere apologies for the faults and human errors. Please...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Multilingual Staff
Dry Cleaning
Laundry Service
Conference Facilities
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$90 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Hamburg
#21 Spa Hotel in Hamburg
#39 Romantic Hotel in Hamburg
#42 Luxury Hotel in Hamburg
#42 Business Hotel in Hamburg
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Family Rooms
Details
Price range
US$90 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Hamburg
#21 Spa Hotel in Hamburg
#39 Romantic Hotel in Hamburg
#42 Luxury Hotel in Hamburg
#42 Business Hotel in Hamburg
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Family Rooms
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Traveller (168)
Room & Suite (86)
Dining (25)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Ktcurlykt
8 October 2017|
AnswerShow all 3 answers
Response from Catherine H | Reviewed this property |
We saw several families and even dogs in the hotel so I would guess they would have a room that would suit you. Be sure to ask for a room at the back of the hotel it is very much quieter.
1
Vote
BerkOak
15 March 2017|
AnswerShow all 4 answers
Response from Novotel_Hamburg | Property representative |
Dear Barbara, we have an underground car park. You can stay here for 18,00 Euro per night. If you have more questions, don`t be hesitate to contact us direct. Thank you and have a good journey. Best regards Nadine Flägel
0
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Noami L
12 November 2015|
AnswerShow all 3 answers
Response from lonsic | Reviewed this property |
The hotel is 10 minute walk to good restraurants.. The location is central and the hotel is comfortable with good staff and facilities. There are bus stop close by but we walked to most places. The hotel is typical 4 star... More
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123
Room Tips
"Rooms on higher floor have better views and they only have 4 smoking rooms"
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"If you like to sleep with the window open, ask for a room at the back part of the bldg."
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"Choose a room with view to the back of the hotel to get rid of most of the noice."
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"Finding a car spot is tough, but that's Hamburg!"
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