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Mercure Hotel Hamburg Mitte

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Schroederstiftstr. 3, 20146 Hamburg Germany
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About

#102 of 340 hotels in Hamburg
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
The hotel is in a great location: The 4-star Mercure Hotel Hamburg Mitte is close to the Rathaus, Alster river, harbor and Schanzenviertel district, and right next to the CCH and trade fair. All 180 rooms are air conditioned and have free WIFI. The events area has five rooms and is ideal for events for up to 170 people. Traveling to the hotel by train is easy, with Dammtor train station just 547 yards (500 m) away. The airport is 7.5 miles (12 km) away. You can reach us by car via the A1, A7 or A23.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Currency exchange
Car park
Wifi
Breakfast buffet
Breakfast in the room
Vending machine
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Russian, Spanish, Danish and 2 more

Location

Full view
93Great for walkers
Grade: 93 out of 100
49Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
804Reviews5Q+A23Room tips
Traveller rating
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  • 48
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Popular mentions
miriamangelbird wrote a review Sep 2020
London, United Kingdom3 contributions2 helpful votes
Me and my husband left our four small children with my parents and stayed one night at the Mercure Mitte. It was a well-needed escape from the 6 months London lockdown in a small flat with our kids at home 24/7, so we were really looking forward to it. Unfortunately the hotel disappointed us. The room was very small and didn't let much daylight in. For a 4-star hotel, the amenities in the bathroom were a joke! All there was (beside the liquid-soap dispensers) was one small packed piece of soap - that's it! We could have lived with all that because all we wanted was being together exploring Hamburg and a good night sleep and couple time, but that was extremely difficult since the double-bed kept separating in two! If it hadn't been so uncomfortable and spoiled our whole night, it would have been funny. It was like in one of those movies..but sadly it was all happening to us. At night we couldn't even snuggle up because whenever we tried, I kept sliding down in the gap in the middle, so everyone stayed on their side of the bed. At checkout we complained to the young woman at the reception. All she said was that they "would have lots of colleagues coming to them to the fairs and they often share rooms so next time we should let them know ahead that we are a couple". We never said in the booking that we wanted two separate beds and the beds were not separated but not put together properly so they kept moving apart instead of being one double bed so it had been clearly the hotel's fault and all she had to say was this after we had a really bad night! This was the first and last time that we were staying in this hotel. I can not recommend it at all.
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Date of stay: August 2020
Location
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Response from Alexander Salomon, General Manager at Mercure Hotel Hamburg Mitte
Responded 7 Sep 2020
Dear Madam, Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations. Please allow me to ask for your name and travel date or reservation number, that I can understand what made your stay uncomfortable. Thank you and have a great day Alexander Salomon-Castillo General Manager
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Jochen wrote a review Dec 2019
8 contributions17 helpful votes
Resident Manager Sascha Gunzer and his team provided excellent customer service from the moment you arrive until you depart. Very friendly and customer focussed staff attend to all your needs. Rooms are great and very functional. Location is great just beside Hamburg Convention Center and only a short walk to public transport (very convenient). Breakfast spread was excellent and staff at breakfast very attentive and friendly. I will definitively stay at Mercure Hotel Hamburg Mitte again next time. Great hotel, great location, great rooms and excellent staff. That's how a great hotel experience should be. Thank you very much
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Rooms towards the back (away from the street are more quiet.
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2 Helpful votes
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1denisu wrote a review Nov 2019
suresnes19 contributions39 helpful votes
Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2019
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Location
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Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
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461normunds wrote a review Nov 2019
1 contribution
I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2019
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Location
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Trip type: Travelled on business
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novotel_12 wrote a review Sep 2019
Mumbai, India2 contributions
Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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PRICE RANGE
US$86 - US$168 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHamburgRotherbaum / Eimsbüttel
NUMBER OF ROOMS
180
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Frequently Asked Questions about Mercure Hotel Hamburg Mitte
Which popular attractions are close to Mercure Hotel Hamburg Mitte?
Nearby attractions include EscapeVenture (0.4 km), EscRoom (0.1 km), and Pony Bar (0.5 km).
What are some of the property amenities at Mercure Hotel Hamburg Mitte?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Mercure Hotel Hamburg Mitte?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Mercure Hotel Hamburg Mitte?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Mercure Hotel Hamburg Mitte?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Hotel Hamburg Mitte?
Conveniently located restaurants include Bekaa Libanesisches Restaurant, Delta Bistro, and Ristorante Terzetto.
Are any cleaning services offered at Mercure Hotel Hamburg Mitte?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Hotel Hamburg Mitte?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Hotel Hamburg Mitte offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Mercure Hotel Hamburg Mitte?
The staff speaks multiple languages, including English, Spanish, German, Russian, Polish, and Danish.
Are there any historical sites close to Mercure Hotel Hamburg Mitte?
Many travellers enjoy visiting Alter Elbtunnel (2.1 km), St Nikolai Memorial (2.1 km), and Wasserkunst Kaltehofe (6.7 km).