The hotel is in a central location and close to trains, buses, shops and restaurants. It looked very clean and felt safe during Covid, in fact the maid gave me a very dirty look when I opened my room door without wearing a mask (which I appreciated, thanks for the reminder). It was very hot in Hamburg when I went. Unfortunately, due to the location next to the Quarree shopping centre and especially Mc Donalds, there were a lot of people still outside at 1 o'clock in the morning, some drunk, and I couldn't sleep with the windows open. However I guess that's the price you pay for being central. I wouldn't think that it's a big problem during most of the year.
Very cosy hotel, near U bahn, S bahn, bus station, shopping center. Room was clean, nice, room service worked perfectly. Receptionist speaks fluently english, he was kind and helpful. Only one problem was noise from the main street and side street (the supplies started at 4 AM). If you open your window your room smell like McDonald´s (restaurant is just next to the hotel).
The hotel was clean and comfortable. Right beside the u bahn to take you straight into the city centre. Staff were polite. Breakfast was in order. Would stay here again. I really have nothing negative to say about this place.
In general, this is a good hotel. The location is excellent and the facilities are clean. However, please be aware of a few facts: the elevator does not go to the top floor of the hotel, so if you have physical limitations and a heavy suitcase, you may want to contact the hotel at the time of booking to ensure a room on a floor with elevator access. With only one employee in the hotel at check-in, it is awkward to ask for assistance lugging the suitcase up to the top floor. Most of the rooms are clustered around the elevator, so if you are a light sleeper, this is not the ideal hotel for you because the elevator and guests are loud enough to be heard in the rooms. Doors slam because they are not adjusted to be able to close quietly, and business travelers get up starting at 5am, along with their slamming room doors. There are limited healthy choices at breakfast- no lactose free milk or oatmeal, etc. The staff stated that guests may request lactose free milk before they arrive at the hotel.…
The room isn't big but clean and good enought for sleep. The parking is near and the hotel is 15 min from the center by car. The bus station and U is over the street. We spent 3 nights and had a good expirience