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Sofitel Hamburg Alter Wall

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Traveller (979)
Room & Suite (400)
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Overview
  • Excellent56%
  • Very good30%
  • Average10%
  • Poor3%
  • Terrible1%
Travellers talk about
“luxury room”(20 reviews)
“canal view”(16 reviews)
“modern hotel”(35 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Sofitel Hamburg Alter Wall
Special Offer: CHEAPEST ONLINE RATES!
Offers from Sofitel Hamburg Alter Wall
Special Offer: CHEAPEST ONLINE RATES!
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Reviews (2,764)
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482
294
101
26
15
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All reviewsluxury roomcanal viewmodern hotelperfect locationcity hallneuer wallnespresso machinefive star hotelan upgradegreat roomjunior suiteexcellent hotelspa areacomfortable bedsbusiness tripshopping areapublic transport
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1 - 5 of 918 reviews
Reviewed 3 days ago

A luxurious and large hotel next to one of the canals in the city centre of Hamburg. 5 min walk and you are right next to the "Rathaus" (Town Hall) in the centre of Hamburg. The rooms very nice and clean, with excellent beds and...More

Thank Jon-Erik R
Hotel's Favourite
Reviewed 7 June 2018 via mobile

The person above , no doubt , is the best servicemen that I ever met in my life.I'm 64 years old , one of the 5,% top im Tripadvisor websute His smiley attitude to any visitor , his sense of houmor .Helpful service , can...More

2  Thank יחיאל ר
Reviewed 4 days ago

The only downside that I can find is that we have failed to receive points on our loyality card so far. Unable to receive a reply from Accor. The location is outstanding, breakfast is amazing.The concierge services shoud be improved

Review collected in partnership with Accorhotels.com
Thank Pat2264
Response from SofitelHamburg, Verkaufsleiter at Sofitel Hamburg Alter WallResponded 3 days ago

Dear Pat2264, thanks for your review. We have send a private message to your Tripadvisor Account to help you with your points. See you next time again in Hamburg Your Sofitel Hamburg Team

Reviewed 5 days ago

Great hotel in Hamburg. Designhotel, very nice hotel restaurant for dinner. Great poolservice and serviceminded staff. Some minus points: Small rooms, and a open window from the bathroom to the room, little unpleasant. Shocked when the cleaningpersonel entered the room 8.15 AM unpleasant Expensive breakfast...More

1  Thank Peder E
Response from SofitelHamburg, Verkaufsleiter at Sofitel Hamburg Alter WallResponded 3 days ago

Dear Peder E, Thank you so much for your positive review. We will double check with our housekeeping what exactly happened, because it is not our service standard. We are looking forward to welcoming you again here in Hamburg. Best regards Your Sofitel Hamburg Team

Reviewed 2 weeks ago via mobile

We stayed here for one night and wished we could have stayed longer! On arrival the hotel had a veuve cliquot bar outside which was delightful. The room was super clean, modern and overlooked the canal, the bed so comfortable! Spa area was really special,...More

Thank Teresa T
Response from Gilles_Felgen, Verkaufsleiter at Sofitel Hamburg Alter WallResponded 6 days ago

Dear Teresa T, Thank you so much for this positive guest review. We are more than happy that you have chosen us for your short stay in Hamburg and that you were able to enjoy every moment of it. One of our main focus points...More

View more reviews
About
Description
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic ...More elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Spa
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Beachfront
Free Parking
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Spa
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Spa
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Spa
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (979)
Room & Suite (400)
Dining (55)
Pool & Beach (9)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Ram0798
31 March 2018|
AnswerShow all 7 answers
Response from Saju186 | Reviewed this property |
Yes it’s for free but seems to be closed frequently.
1
Vote
asialoverR
2 February 2018|
AnswerShow all 7 answers
Response from Tate H | Reviewed this property |
We actually took a train from Copenhagen and took a taxi from the train station but we took the subway to the airport witch is only a block from the hotel the station you want to get off is call Stadthausbücke. Is the S1 line More
1
Vote
deejay1701
18 January 2018|
AnswerShow all 4 answers
Response from Paula G | Reviewed this property |
Sorry don’t really know, the doubles were really small anyway!