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Sofitel Hamburg Alter Wall

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#26 of 320 Hotels in Hamburg
Certificate of Excellence
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Sofitel Hamburg Alter Wall
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2,227 Reviews from our TripAdvisor Community

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Showing 758: English reviews
Amsterdam, The Netherlands
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

We chose this hotel to celebrate my partner's fiftieth birthday and we were not disappointed. The absolute highlight was the excellent staff. Reception, bar, housekeeping, breakfast restaurant, we were greeted by genuinely smiling staff anywhere around the hotel. My partner was recognized by so many staff members on his birthday, truly amazing. A wonderfully decorated breakfast table was arranged, and...

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Helpful?
Thank Jelle v
About Hotel's Favourite Review
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Jelle v, thank you very much for your nice comments. It was a pleasure having you and your partner at the Sofitel Hamburg Alter Wall for the birthday celebration. All the best to you and hope to welcoming you back to the Sofitel Hotel business or leisure brings you to Hamburg. Best regards Gilles Felgen General Manager

Bietigheim-Bissingen, Germany
Reviewed 1 week ago

A top hotel located within a short walk of the city centre. You can also walk to the harbour, but that takes about 30 minutes. Alternatively there is a stadtbahn station directly next to the hotel and the harbour is 2 stops away and takes 5 minutes. I stayed in a top floor executive room, which was modern and very...

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Helpful?
Thank Andrew R
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Andrew R, thank you very much for your positive comment about your recent stay at the Sofitel Hamburg Alter Wall. Regarding the pictures, we are very proud of having Martin Mlecko's "Private Life" picture collection in the rooms and in the public areas. The idea behind is that you should not feel being in a hotel room but in...

Reviewed 2 weeks ago via mobile

It's the second time i stayed at this hotel for business purposes. Very good location and nice, clean rooms. I returned to this Sofitel because I was impressed the first time. And all went well until after check out. Having left my bag I returned to collect it. My phone battery was dying so I thought reception may have an...

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Helpful?
Thank Brandusa1978
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Brandusa1978 thank you very much for your comments on your recent stay. I feel sorry to read that you encountered challenges on your check out. Kindly accept my sincere apologies. I took up the issue in the meantime with the Front office Manager and rest assured that this will not happen again. For your information, we do not rent...

Darmstadt, Germany
Reviewed 2 weeks ago

This hotel is located in the heart of Hamburg, metro a few steps away...but it cannot really meet the typical Sofitel standards (well, the beds do!), and does not deserve 5 stars, as - breakfast is a disappointment (imagine: 2 types of cheese - for a French company!) - hamam was out of service, but no hints were given (spa...

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Thank Uwe F
Reviewed 3 weeks ago

A very nice Sofitel property. Very centrally located. Nice, modern rooms with excellent beds. Breakfast was among the best I've had at any Sofitel - and that says a lot. The Spa and pool area is a pleasure to enjoy. Very impressive. My only issue was that the service at the front desk did not live up to my expectations...

Review collected in partnership with Sofitel.com
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Helpful?
Thank LennartCH
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear LennartCH, thank you very much for your positive comments about your recent stay at the Sofitel Hamburg Alter Wall that I am sharing with pleasure with the team. All of us are looking forward to welcoming you back business or leisure brings you to the Hansestadt Hamburg. Kind regards

Toronto, Canada
Reviewed 4 weeks ago

Wonderful rooms, incredible decor and super service in a great location! It is in the canal and historic centre of Hamburg and a short walk to the waterfront. You walk out the door and you are in the middle of the city. Staff helped arrange tours and went out of their way to be helpful. Only down side was we...

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Helpful?
Thank LiveLightly5
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear LiveLightly5, thank you very much for your 5* comment especially regarding our "Service cousu main". I feel sorry to read that you had challenges with Le Club AccorHotels loyalty programme. In order to be eligible for points and benefits that go along, just proceed with your next booking on the Accor website or contact us directly and we will...

Dusseldorf, Germany
Reviewed 10 January 2017

We have stayed in this Sofitel many times as it's our favorite hotel when we visit Hamburg. Even though we had -again- a great stay, we've noticed that the last few years, the service is not as good as it was. Might be us, after comparing price/quality - meanwhile the price of the room, drinks and food has increased considerably....

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Helpful?
Thank 12Nathalie
Gilles_Felgen, General Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear 12Nathalie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is the feedback that we learn from and use to improve. We are very sorry to read that despite being our loyal guest you felt distrusted on your arrival. As per your suggestion we will definatelly reconsider our check-in...

Reviewed 5 January 2017 via mobile

Stayed here for two nights for New Years Eve and we really enjoyed our stay. Check-in experience went smoothly, no long queues and very friendly staff. The rooms are clean, bed with very comfortable matresses. I did not really enjoyed the decor (furniture), as it made the room look quite crowded. (Superior room with canal view) The bathroom was really...

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Thank Monique11B
Sydney, Australia
Reviewed 4 January 2017

1. We arrived in our room to find the fire alarm wrapped up in a plastic bag. We rang the reception to ask if the alarm was working and they didn't know. They said they would send a maintenance person to have a look. Several phone calls and 1.5 hours later a guy came and just pulled off the bag....

Review collected in partnership with Accorhotels.com
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Thank travelsignp0sts
Bad Ragaz, Switzerland
Reviewed 3 January 2017 via mobile

I was on a business trip and brought my wife. While I was attending a meeting she enjoyed the beautiful spa. As the meeting took longer than scheduled, i called the reception and asked for a late check-out. No problem at all, the staff took care of it and informed my wife about the delay. Upside for her, she could...

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Thank Tom_Taper

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 

Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Region: Germany > Hamburg > Hamburg-Altstadt
Price Range: €139 - €311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and ACCOR so you can book your Sofitel Hamburg Alter Wall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel
Hotel Style:
#11 Family Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#12 Spa Hotel in Hamburg
#22 Business Hotel in Hamburg
#22 Luxury Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hamburg Alter Wall staff and other travellers.
4 questions
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Riverhead NY
Manchester, United Kingdom
over a year ago

See all questions (4)

Questions? Get answers from Sofitel Hamburg Alter Wall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior rooms are beautifully decorated and spacious. Canal view doesn't differ much from city view.”
 of 5 bubbles Jelle67, 9 Feb 2017 | Read review
“Make sure you get a waterside room - those have typically an even number”
 of 5 bubbles 73uwef, 2 Feb 2017 | Read review
“Great if you can get a room facing the canal”
 of 5 bubbles LiveLightly5, 17 Jan 2017 | Read review
“Take a room with a view towards the water”
 of 5 bubbles Lothar56, 28 Dec 2016 | Read review
“Mine was canal facing and might have been quieter as a result”
  • Each side of the bed has a sliding door to access the bathroom
  • The bathroom had a heated floor
  • Prestige suite, diving doors to the bedroom partly closed
 of 5 bubbles L7619GSmarkm, 14 Dec 2016 | Read review
5 of 5