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Mercure Hotel Hamburg City

773 reviews
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Traveller (191)
Room & Suite (88)
Dining (28)
Overview
  • Excellent26%
  • Very good52%
  • Average17%
  • Poor4%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Mercure Hotel Hamburg City
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Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (773)Write a Review
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All reviewsstayed hotallergy sufferersmagnifying mirrorminute walktaxi costnice hotelbig walk in showerhamburg citybusy roadcab ridecomfortable staybusiness districts bahn stationcentral areaincluding breakfastroom was largewalking distance
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1 - 5 of 183 reviews
Hotel's Favourite
Reviewed 3 weeks ago

We stayed at the Mercure Hotel for 4 nights in October. The front desk people were super professional and informative when it came not only to the hotel but various forms of transport into the Altstadt and beyond. This is my 5th or 6th trip...More

Thank metalking
Response from Daniel H, Manager at Mercure Hotel Hamburg CityResponded 2 weeks ago

Dear Mercure guest, Happy New Year! Thank you for sharing this fantastic review. We're delighted our team made you feel so welcome and valued during your time in our hotel. We'd love to share another positive experience with you in the future! Have a beautiful...More

Reviewed 4 weeks ago

Starting off the comments by noting that the hotel is very pretty and looks gorgeous on the inside, better than I expected, smells wonderful as well. This was a quick weekend getaway with my partner, Hamburg is such a magical place he had never been...More

Thank Spellonmeg
Response from Daniel H, Manager at Mercure Hotel Hamburg CityResponded 3 weeks ago

Dear Mercure Guest, It was very rewarding for our team to read how much you enjoyed your stay at our Hotel. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion...More

Reviewed 4 December 2017 via mobile

Been going to Christmas markets for years. Hamburg was this year’s choice Mercure always good quality The rooms were comfortable and breakfast excellent. The staff were friendly and helpful. Public transport in Hamburg easy and this hotel good location (bus two minutes walk away) A...More

Thank Bryan D
Response from Daniel H, Manager at Mercure Hotel Hamburg CityResponded 7 December 2017

Dear Bryan, Thank you very much for being our guest during your recent trip in Hamburg. It´s great to read that you enjoyed your stay and the service at Mercure once again. It was our pleasure to host you. We wish you Merry Christmas and...More

Reviewed 23 October 2017 via mobile

Standart chain city hotel. Don't expect too much. If you just need a shower and a bed this place is ok. This was my 2nd time and stayed fir 3 nights. They did not tidy the roon 2nd day. There were dust on the hair...More

Thank Fırat Ö
Response from Daniel H, Manager at Mercure Hotel Hamburg CityResponded 21 November 2017

Dear Firat Ö, we are happy to receive your feedback and be assured we take it very seriously. Thanks for taking your time to share your opinion with us. Have a great day and enjoy your week. Kind regards from Hamburg, Kim-Nadja Flägel Front Office...More

Reviewed 10 October 2017 via mobile

PROS Staff: Friendly Elevator / Lift: Yes, in fact, two! Room: Nice! Comfortable & clean. Pillows: Both feather & non-feather pillow options (good for allergy sufferers). Mini-fridge: Yes Coffeemaker: Yes Bathroom lighting: Decent Shower / tub: Shower only Mold: None--great job, housekeeping! Shower water pressure:...More

Thank RoadWrangler
Response from Daniel H, Manager at Mercure Hotel Hamburg CityResponded 21 November 2017

Dear RoadWrangler, Thank you very much for your feedback. We feel very pleased that you enjoyed your stay with us and we are going to share your feedback with the whole team. We would be happy to welcome you again soon. Nice greetings from Hamburg....More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
US$110 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Luxury Hotel in Hamburg
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$110 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Luxury Hotel in Hamburg
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (191)
Room & Suite (88)
Dining (28)
Hotel & Grounds (103)
Bathroom (28)
Business Centre & Event Rooms (1)
Questions & Answers
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connor19644
24 July 2017|
Answer
Response from Bernd G |
you can use public transportation by train to destination "Hammerbrook", from there it is a 5 minutes-walk to the Hotel. It will take you 25 - 30 minutes approximately. By taxi it takes you 15-20 minutes, depending on the... More
1
Vote
Orchid_nutty
29 March 2017|
AnswerShow all 3 answers
Response from Daniel H | Property representative |
Good morning! Thanks for contacting us. Since 1.1.17 we are a fully non-smoking hotel and smoking is only allowed outside the building. No worries! We are looking forward to welcoming you here soon! Kindest... More
0
Votes
Google Translation
connor19644
9 February 2017|
AnswerShow all 3 answers
Response from Daniel H | Property representative |
Good evening, there is several possibilities to reach us depending where you come from. From the sirport the easiest way is either taking the suburban train to Centra Station (line S1, direction: "Blankenese" or "Wedel... More
0
Votes
Google Translation
Room Tips
"Rooms overlooking the canals"
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"I was unfortunate to have a room next the elevator. Avoid at all costs!"
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"Room at the rear overlooking staff parking"
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"Canal facing. 4th floor was smoking."
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