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Best Western Plus Hotel St. Raphael

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Traveller (76)
Room & Suite (48)
Dining (8)
Overview
  • Excellent20%
  • Very good55%
  • Average19%
  • Poor4%
  • Terrible2%
Travellers talk about
“nice hotel”(15 reviews)
“trouser press”(2 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (440)
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160 results
Traveller rating
23
87
39
6
5
Traveller type
Time of year
LanguageEnglish
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23
87
39
6
5
Show reviews that mention
All reviewsnice hoteltrouser presswalk in wardrobetea coffee facilitiesshower capsmall fridgelong weekend in hamburgnice bar areaaverage hotelrooms are cleaneach morningfew minutes walkroom facingnice sizehotel roomconvenient locationbed was comfortable
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1 - 5 of 160 reviews
Reviewed 5 weeks ago

The check-in was very smooth and the person at reception was nice and helpful. The restaurant personnel is the best,extremely respectuous and nice, food is OK. The room is nice, there is some noise if you're facing the main street, but not as much as...More

Thank Diana N
Response from straphael1, Direktionssekretärin at Best Western Plus Hotel St. RaphaelResponded 4 weeks ago

Dear Diana N, Thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a good time in Hamburg. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

Reviewed 3 March 2018 via mobile

We had are flight cancelled due to snow so I rang up the hotel to ask for any information on changing dates later in the year was told not are problem you'll have to ask your travel insurance to cover it yes same sernrio you'll...More

Thank markwba1981
Response from straphael1, Direktionssekretärin at Best Western Plus Hotel St. RaphaelResponded 1 week ago

Dear markwba1981, thank you very much for your assessment. We are sorry that we could not help you, but in cases of flight cancellation you should try to contact your airline to get your money back. We have different kind of rates and some of...More

Reviewed 8 February 2018 via mobile

This hotel is situated in 10min walk from main station; consequently, from the city center as well. Room was clean, but very small, room service is done perfectly. Value for money definately. In a nutshel this hotel convenient for tourists

Thank ilyasahmadov
Response from straphael1, Direktionssekretärin at Best Western Plus Hotel St. RaphaelResponded 21 February 2018

Dear ilyasahmadov, Thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a good time in Hamburg. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

Reviewed 27 January 2018 via mobile

Stayed here for 3 nights and the hotel is decent enough, it is not luxury but its clean and comfortable. The staff were helpful and the room size was good, plus the free wifi is good. Breakfast however is not worth the €17 a day,...More

Thank Ashley M
Response from straphael1, other at Best Western Plus Hotel St. RaphaelResponded 31 January 2018

Dear Ashley M, thank you very much for your assessment. We are happy that you enjoyed your stay, but we are sorry to hear that our extensive buffet was not to your liking. Kind regards, Britta Mietzner Director´s secretary

Reviewed 1 January 2018

The staff are friendly and the rooms are clean. However, the rooms are not very big, and the decor is old-fashioned. The hotel is also located not far from the main station, which can be practical if you travel by train, but the area that...More

Thank Claire M
Response from straphael1, Direktionssekretärin at Best Western Plus Hotel St. RaphaelResponded 8 January 2018

Dear Claire M, thank you very much for your assessment. We have different room categories in our hotel with different sizes. When booking next time, please do not hesitate to ask for the next higher categorie. We are looking forward to welcome you again soon....More

View more reviews
About
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Sauna
Details
Price range
US$96 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#60 Luxury Hotel in Hamburg
#62 Business Hotel in Hamburg
#63 Romantic Hotel in Hamburg
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$96 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#60 Luxury Hotel in Hamburg
#62 Business Hotel in Hamburg
#63 Romantic Hotel in Hamburg
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (76)
Room & Suite (48)
Dining (8)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Alcofrolic
16 April 2017|
AnswerShow all 2 answers
Response from straphael1 | Property representative |
Hello! Sorry, but we do not rent cars. At the main station, about 500 m from the hotel, are a few car rentals. Kind regards, Britta Mietzner Direktionssekretärin
0
Votes
Google Translation
Summersunshin3
2 February 2017|
Answer
Response from straphael1 | Property representative |
Hello Summersunshin3! Yes, we have irons available. Kind regards, Britta Mietzner Direktionssekretärin
1
Vote
Google Translation
Shakira78
16 November 2016|
Answer
Response from straphael1 | Property representative |
Hello! All our rooms are equipped with hair driers. Looking forward to welcoming you.
0
Votes
Google Translation
Room Tips
"Ask for room faing the parking/ the back"
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"Try to book a high floor room"
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"The whole hotel was very quiet"
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"from the underground railway noise I would try to get a room as high as possible."
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