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Reichshof Hamburg, Curio Collection by Hilton

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Kirchenallee 34-36, 20099 Hamburg Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$179
US$129
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Traveller (960)
Room & Suite (168)
Dining (117)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 21/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Reichshof Hamburg, Curio Collection by Hilton
Updated 21/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#52 of 339 hotels in Hamburg
Location
Cleanliness
Service
Value
Travellers' Choice
Reichshof Hamburg, Curio Collection by Hilton, combines an ideal location and a charming, historic building for an exciting guest experience. The hotel, which has been completely renovated, was built in 1910, and features an Art Deco design highlighting the style of the 'golden twenties.' Combined with that are modern design elements and technology. Located in the heart of Hamburg, Germany, the hotel is near the main train station and many attractions. Within walking distance are Alster Lake, the Rathaus (city hall), shops, restaurants, museums, and galleries. Each guest room and suite offers a unique layout and features. The Art Deco style gives charm to rooms with complimentary WiFi, air conditioning, safes, coffeemakers and flat-screen HDTVs. You'll find an illuminated vanity mirror and rain shower in the bathroom. Upgrade to a one-bedroom suite for more space that includes two rooms. Some suites have views of Hamburg. Local gastronomy within antique ambiance - ,,Stadt Restaurant" at Reichshof Hamburg. Since January 2017 the hotel's centerpiece, Stadt Restaurant, returned to bearing its original name, given with the opening of the hotel in 1910. Head Chef Mario Regensburg and team, besides offering typical German dishes, extend an international culinary selection to suit the most delicate of pallets. Cooking in the rhythm of nature and focusing on organic and regional ingredients is at the core of this gem restaurant. The new and versatile gastronomy concept ,,EMIL's" Bistro, Café and Bar, named after the Reichshof Hamburg founder Anton Emil Langer, offers a vibrant selection, corresponding to the lively centre of the hotel. The combination of a café and a bistro, promises an energy boosting breakfast to kick-start the morning, a delicious afternoon tea after a shopping trip as well as snacks and aperitifs right before your theatre visit. According to the "Stadt Restaurant" philosophy all dishes are to order and made with love. Homemade cakes, chocolates and sweet delights are also available on the selected menu of "EMIL's".Host a business or social event in flexible function space that offers complimentary WiFi, modern conference technology and in-house catering consisting of fresh, seasonal dishes. A total of 250 sq. m in the Reichshof Hamburg is dedicated to relaxation and fitness. Hotel guests can enjoy a modern fitness room for a power,cardio or aerobic workout free of charge as well as two saunas with an exclusive quiet zone for an extra fee. The spa also offers high-quality beauty treatments and feel-good massages.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Spa
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English, German
Hotel links
Special Offer:Hilton Honors Discount

Location

Full view
100Great for walkers
Grade: 100 out of 100
172Restaurantswithin 0.5 km
30Attractionswithin 0.5 km
1699Reviews27Q+A80Room tips
Traveller rating
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  • 194
  • 68
  • 43
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Popular mentions
anca g wrote a review Apr 2021
Bucharest, Romania2 contributions
We are very disappointed about the way they treat the customers. We bought a trip to this hotel on 5 December 2019 for the period 20.11.2020-27.11.2020. We paid in advanced the whole amount, 1187 euro, for the trip, but unfortunately, we couldn’t arrive in Germany at the specific date, because of the restrictions imposed by the German government and these restrictions are still available even today. We made a request at the beginning of November 2020 at the hotel management to move our trip from the period 20.11.2020-27.11.2020 to other period in 2021 or to give us back the money we paid in advanced. But, maybe because we are from Romania, they refused both proposals we made. So, I do not recommend, not in a million years this hotel, do not stay here, do not reserve this hotel and most of all, don’t pay in advanced your trip here. I will post every week this comment until they will give back my money paid in advanced, in December 2019.
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Date of stay: November 2020
Location
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Response from Kathrin Wirth-Ueberschaer, Geschäftsführer at Reichshof Hamburg, Curio Collection by Hilton
Responded 3 weeks ago
Sehr verehrte Gäste, die aktuelle Situation in der wir uns befinden, ist für alle schwierig und angespannt. Wir freuen uns, daß Sie sich für unser Hotel entschieden haben und bedauern es, daß Sie die Reise nicht wie geplant antreten konnten. Selbstverständlich wär auch eine Umbuchung möglich gewesen, Ihre Stornierung ist durch Ihr Reisebüro aber erst nach dem Anreisedatum erfolgt. Hierdurch sind 90%No Show Gebühren entstanden, die wir lediglich für die erste Nacht berechnet haben. Wir haben nach Ihrem Eintrag hier erneut Ihr Reisebüro angeschriebn, damit SIe den Fakt mit Ihnen klären - wir haben Ihr Geld nicht. Wir sind ein internationales Hotel in einer weltoffnenen Stadt, daher verbitten wir uns jegliche rassistische Unterstellung, daß wir Gäste aus anderen Ländern schlecht behandeln würden. Wir hoffen auf ein Wiedersehen, wenn Reisen wieder möglich ist, bleiben Sie gesund!
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a h wrote a review Sep 2020
Australia1174 contributions226 helpful votes
+1
We were very disappointed with the experience at the hotel, as a Platinum members we had to wait for at least 5 minutes at reception while the only lady was on the phone without us being acknowledged. We didn't get any complimentary drinks or acknowledgement for being Platinum, when asked for upgrade we encountered the supervisor Mr Chris that was combatant with us and shouldn't be in accommodation if he can't be courteous. Our room was OK nice and modern but needed a serious cleaning, the Covid19 seal was broken and as the attached photos show the shower drainage was blocked. There was no hand sanitiser available anywhere in the hotel and no disposable gloves for the breakfast buffet. Location of the hotel is excellent
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Date of stay: September 2020Trip type: Travelled on business
2 Helpful votes
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Response from Oliver Heiss, Other at Reichshof Hamburg, Curio Collection by Hilton
Responded 5 Oct 2020
Dear 440ah440, thank you for your rating. We read with regret that your stay with us - apart from our central location - did not meet your expectations. Our Hilton Honor program includes the status: Base, Silver, Gold and Diamond. We are not aware of platinum. According to our video evaluation, you had to wait 2 minutes at check-in. Our employees offered you a total of 4 different rooms and you received a free upgrade to your booked room category from "large" to "extra large". Our housekeeping team cleaned and disinfected your room again after you said that the Covid19 seal had been broken. We have two disinfectant dispensers directly at reception - 1 in front of our restaurant and 4 in our restaurant, there are also various disinfectant dispensers in the entire building on the public toilets, in front of the event rooms on the floors and in the wellness area. These are clearly indicated in terms of size, labeling and placement. Disposable gloves are not required by our federal agency. We would like to welcome you again and wish you all the best. With best regards from the Reichshof, Susanne Westermann - Online Reputation Manager
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Ryan B wrote a review Aug 2020
Cambridge, United Kingdom73 contributions69 helpful votes
I will start by quoting another Trip Advisor user: "Classy, corporate hotel". I completely agree. It has character, friendly staff and is well-managed. All that one would expect from a city hotel. It is almost directly opposite the Hauptbahnhof, which makes the location ideal. I had two rooms on my booking and both were more than satisfactory. Amenities well stocked. Breakfast was nice, although limited in light of the current global situation so this is no fault of the hotel. If you are in Hamburg, I would recommend you stay here. Unfortunately, I don't think I will be back as I really didn't like the city itself at all. Unless, say, for something at the Philharmonic Hall which I did not get to see in light of the circumstances. Functional with a hint of modern luxury.
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Date of stay: July 2020
2 Helpful votes
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Response from Oliver Heiss, Other at Reichshof Hamburg, Curio Collection by Hilton
Responded 3 Aug 2020
Dear Ryan, thank you very much for your detailed evaluation and your praising words. These words are very happy and motivated by our entire team. It is a pity that you will most likely not honor us again because you do not find the beautiful Hanseatic city of Hamburg beautiful. Of course, this is purely a matter of taste - but with all due respect - a very unusual statement, since most guests love Hamburg. However, we are grateful that you were our guest and hope you change your mind and come back again. Until then, we wish you a healthy and happy time. Best wishes from the Reichshof Hamburg, Susanne Westermann - Online Reputation Manager
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Ruben T wrote a review Jul 2020
Rotterdam, The Netherlands86 contributions57 helpful votes
This hotel is not worth using the Hilton name. On arrival the guy was not to friendly and we were informed that the sauna was not open because of Corona, which is acceptable. Then we heard the the 4 dats we were going to be there, the room would not be cleaned, bed not made, doors not cleaned, toiletpaper not added, bathroom not cleaned and towells refreshed because od corona???? In general the hotels where we have been all were being cleaned extra! Plenty rooms were available which could be seen by a sticker on the door, by the cleaning department. I would never visit this hotel again. Even outside they didnt care to fix the light of the name and that says something regarding the way they care.
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Date of stay: July 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from Oliver Heiss, Other at Reichshof Hamburg, Curio Collection by Hilton
Responded 3 Aug 2020
Dear 761rubent, thank you for your detailed feedback on your stay in our Reichshof Hotel Hamburg. We read with regret that we did not meet your expectations. Our employees are always friendly and professional when dealing with our guests worldwide. Personal information from our management is available in all rooms - also in English. In this, it is pointed out that the city of Hamburg has imposed strict official requirements regarding the hygiene regulations during the coroanopandemic, which we have to follow. So that we protect the health of our guests and our employees alike, they may e.g. not be in one room at the same time. Thus, the rooms are not cleaned during a stay, but towels can be changed on request and trash can emptied at the door of the room. The stickers on the doors do not mean that the rooms are free, but clean and that an arrival can still take place. Except in our data system, you cannot tell whether rooms are available or not. We are aware that a letter on the exterior lighting is defective. This is a lamp that is also associated with long delivery times due to the corona time. Finally - our house is a "Curio - A Collection by Hilton", which is characterized by its distinctive character. Curio Hotels are not traditionally defined "Hilton Hotels". They cannot be standardized and this is also not desired. We regret that we could not convince you with our philosophy. However, we would like to try again and hope that you will give us another chance the next time you visit the beautiful Hanseatic City of Hamburg. Kind regards from the Reichshof, Susanne Westermann - Online Reputation Manager
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Jacob Lucasse wrote a review Jun 2020
Enschede, The Netherlands1 contribution
We had to cancel our reservation. I did this 1 day after my sister in law. She got her money back within one week. After complaining about the poor response, Booking.com and Reichshof assured me by mail that it was handled on april 16. Until now June 19 ,nothing happened. My brother in law, member of the Hilton has the same problem, so that membership adds nothing. Even if this is a good hotel, the services are very poor if you encouter a problem.
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Date of stay: April 2020
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Response from Oliver Heiss, Sonstige at Reichshof Hamburg, Curio Collection by Hilton
Responded 13 Jul 2020
Dear guest, thank you for your message here on this portal. To help you, please contact us directly at the hotel. Best wishes from the Reichshof, Susanne Westermann - Online Reputation Manager
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PRICE RANGE
US$129 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel maritim reichshof, maritim reichshof hamburg
LOCATION
GermanyHamburgSt. Georg
NUMBER OF ROOMS
278
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Frequently Asked Questions about Reichshof Hamburg, Curio Collection by Hilton
Which popular attractions are close to Reichshof Hamburg, Curio Collection by Hilton?
Nearby attractions include EscapeDiem (0.2 km), TeamEscape Hamburg (0.2 km), and Museum für Kunst und Gewerbe (0.4 km).
What are some of the property amenities at Reichshof Hamburg, Curio Collection by Hilton?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Reichshof Hamburg, Curio Collection by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Reichshof Hamburg, Curio Collection by Hilton?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Reichshof Hamburg, Curio Collection by Hilton?
Conveniently located restaurants include Ristorante Il Buco, Das Dorf, and Quan Do.
Are there opportunities to exercise at Reichshof Hamburg, Curio Collection by Hilton?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Is Reichshof Hamburg, Curio Collection by Hilton located near the city centre?
Yes, it is 0.3 km away from the centre of Hamburg.
Are any cleaning services offered at Reichshof Hamburg, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Reichshof Hamburg, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Reichshof Hamburg, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Reichshof Hamburg, Curio Collection by Hilton?
The staff speaks multiple languages, including English and German.