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Platz der Deutschen Einheit 2, 20457 Hamburg Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (983)
Room & Suite (471)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Hamburg
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#68 of 339 hotels in Hamburg
Location
Cleanliness
Service
Value
Travellers' Choice
Right in the center of the HafenCity, under the roof of the Elbphilharmonie the new Westin Hamburg is seated. Choose from different Rooms & Suites providing stunning views of the Elbe river, Speicherstadt & HafenCity or of the heart of the Elbphilharmonie. The hotel features a generous spa, a restaurant and bar as well as modern event facilities. This Hamburg, Germany hotel is well known as the highlight of HafenCity.
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Room & Suite (471)471
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Squash offsite
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Indoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Facial treatments
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Bathrobes
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Marina View
Languages Spoken
German
Hotel links
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965Reviews4Q+A48Room tips
Traveller rating
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Popular mentions
Christoph Stegemann wrote a review Jan 2021
Singapore, Singapore28 contributions19 helpful votes
We only stayed there for a few nights but it was a very pleasant experience. Even during Corona times with many regulations and restrictions the hotel staff was friendly and everybody gave his or her best to make our stay as pleasant and comfortable as possible. We got a nice upgrade to a suit with a spectacular view over the harbor. The room was new, spacious, clean and well equipped. The food was of high quality. I can't really report more as most of the facilities were closed due Corona. In any way a very recommendable hotel in Hamburg.
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Date of stay: December 2020
Value
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1 Helpful vote
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Response from Anja Plattner, Gästeservice/Empfang at The Westin Hamburg
Responded 13 Jan 2021
Dear guest, Thank you very much for your great feedback and for taking the time to share your impressions. It is a great pleasure for all of our staff members to read that you have enjoyed your stay with us this much! I will surely forward your positive feedback to the entire team, since it is your satisfaction that rewards our employees the most. Let us know when you are planning your next stay in Hamburg. We are looking very much forward to seeing you again soon! Sincerely, Anja Plattner Guest Experience
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Sascha K wrote a review Oct 2020
Germany339 contributions126 helpful votes
"The Westin" Hamburg was a great disappointed. It all started with the room not being ready for check-in by 16:00 hrs... However, there was black fungi in the shower, the wallpaper in the room was coming off, spider webs not only in the room, but also in the restaurant! The impression was rather cheap, even though the price for the stay wasn't. Yes, the view from the room was spectacular, but to take this as the guarantor is a mistake. The minibar was empty because of the hygienic concept, which is ok (even though other hotels in town are still having them filled up) but than to ask for a service charge to bring up drinks is just too much...
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Date of stay: October 2020
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Response from Anja Plattner, Gästeservice/Empfang at The Westin Hamburg
Responded 4 Oct 2020
Dear guest, Thank you for taking the time to evaluate. Of course I regret that we were not able to convince you. Please excuse the waiting time before check-in. Our highest goal is that each of our guests feels welcome and can spend a pleasant stay in our house. Of course, this also includes the cleanliness of the hotel. Please be assured that I will discuss your remarks internally. We hope you will consider staying at The Westin again on future trips to Hamburg. Warm regards Anja Plattner Gästeservice
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Nomad736808 wrote a review Sep 2020
29 contributions24 helpful votes
+1
Stayed in this hotel as Marriott Titanium and have got an upgrade to an 100 qm Duplex Suite! Wow... this room is absolutely breath taking. The service is good as well as the breakfast! The hotel is definitely special through its unique building. If you go to Hamburg, it is an absolute must to stay there!
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Date of stay: September 2020Trip type: Travelled on business
1 Helpful vote
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Toto1701 wrote a review Aug 2020
Frankfurt, Germany132 contributions10 helpful votes
+1
This is a top class Hotel. Service is very good at every place. The Hotel, rooms, restrooms and all other places are absolutely clean. You can access the viewing platform around Elbphilharmonie from the hotel lobby (8th floor) for free, just use your room card. The room has an incredible view. It is just amazing. Its size is a standard hotel room. The Bathroom door offers a nice double-feature: It is used as the Bathroom main door, but also can be used as the door for the toilet only. Parking is 6 Euros an hour and 35 a day. The breakfast has a very good quality, but is a bit overpriced at 30 Euros. To be critizised are a few things: The door from the garage to the elevtors is manual only. This is very bad for handicapped people. Should not happen these days. Needs a change. The telefone in the room is a mess. It is not intentional in its use. The letters at the buttons are so small that you might need magnifying glasses to read them. Even the button for emergency has no bigger letters or different color, it just vanishes in this mash of buttons. If you leave the curtains open it is impossible to get the room to a good cool temperature. Due to the size and shape of these special windows the sun gets its natural job done. So, keep the sunscreen-curtain closed or be boiled in the room.
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Date of stay: August 2020Trip type: Travelled as a couple
1 Helpful vote
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trungtinle81 wrote a review Aug 2020
London, United Kingdom111 contributions21 helpful votes
Hotel is nice and clean, rooms are good size and has all necessary things. The location is great and view is amazing if you have a view on the street /Harbour. You also get direct access to the viewing platform. Staff is very friendly
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Date of stay: August 2020Trip type: Travelled with friends
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PRICE RANGE
US$204 - US$304 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHamburg
NUMBER OF ROOMS
244
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Frequently Asked Questions about The Westin Hamburg
Which popular attractions are close to The Westin Hamburg?
Nearby attractions include Miniatur Wunderland (0.4 km), Elbphilharmonie (0.04 km), and Hamburg Dungeon (0.4 km).
What are some of the property amenities at The Westin Hamburg?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Hamburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Hamburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Hamburg?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Westin Hamburg?
Conveniently located restaurants include Bootshaus Grill und Bar, Tom & Konsorten, and Messmer Momentum.
Are there opportunities to exercise at The Westin Hamburg?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Westin Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Hamburg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Hamburg?
Many travellers enjoy visiting Alter Elbtunnel (1.3 km), St Nikolai Memorial (0.8 km), and Wasserkunst Kaltehofe (4.8 km).
Does The Westin Hamburg have any great views?
Yes, guests often enjoy the harbour view available here.