Was a easy check in paid with debit card. On check out they tried to say I hadn’t paid dispute showing them my bank app. Rude staff and they owe me money which I should have had back at check out so now have to raise a dispute with the bank. The area is in a good spot near train station
As the other reviews mention, this hotel's biggest asset is its location, right next to the main train station, a few minutes walk away from attractions such as the Bundestag. We also found the staff to be perfectly lovely; the room modern, relatively spacious and spotlessly clean; beds and pillows comfy (although this is a matter of taste, of course); room very quiet. While a bit pricier than other four-star hotels in other areas, you pay here for convenience, and the price we paid included a breakfast (comparatively extensive, although it did get very crowded at 8:15 or so) and a daily ticket for public transport. We also appreciated the late check-out (12 noon). Makes an excellent base for a short stay in Berlin.
Excellent hotel, greatly located just next to Berlin Main Station. Modern, calm, close to public transportation and walking distance to major attractions. The team is very attentive, professional, efficient and well trained. Room size okay. The hotel is very clean, both the public areas and the rooms. Bathroom modern and well equipped. Definitely with my recommendations 10/10
Basic but clean room. We were on the top floor and it was extremely warm, we had trouble with our air con it wasn't until the last day that we realised it doesn't work when the window is open. 🤦🏼♀️ Although there is a sign on the window. Also some of the electrical sockets didn't work which was a bit of a nusicence because it seemed to be the ones next to the mirror. The breakfast was very good lots of choice even towards the end of serving times. Staff on reception were friendly and allowed us to leave our luggage. The hotel is right next to the train station which makes it a good location as a lot of the landmarks/points of interest are quite spaced out throughout Berlin. Overall a pleasant stay.
Its location by the main train station in Berlin, and their offer of a free travel ticket for the duration of our stay, made this a no-brainer. During the long weekend we made full use of the travel ticket, and the hotel was a nice, handy base from which to visit the city. Breakfast was good (maybe a bit expensive). Service at the bar during night-time could have been better. The server was far too busy, and he discouraged us from ordering food (it is all microwave food, right?) so we ended up going into the station for something to eat late at night upon our arrival. Would recommend for value and location.
I highly recommend this hotel for you if you need access to the main train station or airport. The hotel is pretty basic, nothing fancy, the price is reasonable and our room included two one day passes to the Berlin transportation service, for example free train to the airport. I did not try the food, but the train station offers lots of options for food and drinks. The old center is within walking distance and with U-Bahn you can go anywhere in Berlin.
We were supposed to arrive at this hotel in berlin. We had PCRs done and one family member tested positive one day before arrival to the hotel. We informed the hotel and booking.com about our situation. We requested them to cancel our booking. They did cancel our booking but charged us 40% of the total fees,which is rediculus. Covid 19 is a pandemic,everyone is susceptible to infection. Majority of airlines,hotels etc do understand the sutuation and never charge such penalties. We emailed them and asked them to revise this penalty but no response. Its also impossible to reach them through phone!!. Taking advantage of situations like this is unacceptable and unethical!!.
Their reception trainee decided to add breakfast without request - which was then added to the holding transaction of €50 on my card - then they decided to add more to the holding transaction, to pay for the cost of the room I had already paid for on hotels.com. It’s now sitting at €186.49 two weeks later & they keep claiming they cancelled it but the bank doesn’t say that.
Nice stay, and service was very good and professional BUT some smiles would be badly required at reception and bar. For the rest, good location, fair balance price/quality, clean. So good experience all in all.
The location of the hotel is excellent, You can see the most important places on foot. The free public transport ticket is awesome. You can go using this ticket also to Potsdam, which is really beautiful. Everybody in the hotel service was really nice and helpful. Really good continental breakfast, everyone finds something for themselves. It was a really good stay, and Berlin is a beautiful city. Really recommended.