This was a spectacular hotel in Berlin. Walking distance to many attractions and shops in the Center of Berlin. The spa is gorgeous entrance way. I enjoyed a 60 minute full body massage. Very relaxing and would highly recommend the spa to enjoy if you’re looking to indulge. We received champagne and gold flakes, chocolate covered strawberries. The room also has a television in the mirror in the bathroom so you could relax in the bath while watching a movie. Overall this is the perfect location in the Center of Berlin to relax and unwind before hitting the shops .
I'm not sure how well our status as Hilton Gold member was met. Early arrival and late departure were arranged but during the arrival we were informed that our room is ready in 30-45 minutes. We came back from the brunch two hours later and it took an hour before we got the room so the wait time was almost three hours. Explanation was that supervisor did not yet check the room and finally they found out that something is broken in our original room. Room offered an amazing view of Berlin and nearby church ruins. Room was nicely designed and spacious enough including bathroom and separated shower room. Everything in the room was just right. Breakfast was nice even the buffet part was not so exclusive I could imagine but the a la carte offerings were delicious. This morning staff left the best impression with their friendly and welcoming attitude. Hotel location is excellent close to West Berlin attractions Zoo and Ku'damm. Also the closest train and metro stations are just few metres away. I believe that services were still limited but expression was good. This place has lot more to offer when better times are back. Even when everything was not perfect I'd return to this place any time and recommend it to other visitors. Value for money is excellent as compared to many of the other luxury hotels I've been to. I was amazed how this modern building felt so warming and cozy.…
Decided a last minute solo visit to Europe in September 2021, and wanted to treat myself. On the Mastercard Hotel program, I booked 3 nights. Got some freebies as well. The Location is awesome, right near a train and bus station. But has the luxury, grandiose feel as soon as you are within its midst. Check in - at 1pm, waited about 30 min in atrium lounge area and had great service from attendant brining me an espresso and water. comped. Then, got my keys and some explanation of pool -- i went ahead and reserved a 5-7time slot -- and went to my jr suite upgrade. Wowza...ive stayed at some wonderful places in Europe but this was...beautiful. The sun perfectly cut by the Kaiser Wilhelm church. In the ridiculous bathroom, taking a bath at sunset was very imperial. Was room service expensive? Yes, but since Berlin...and the deals via this booking, it wasnt so bad. And done well like everything else. The room was so divine. If there is any complaint, it would be: the room set up and tv so far away, they either need to do a contraption like others where its at bed area OR get a larger tv. or both ;-) But a very tiny gripe only bc i was solo and would have enjoyed it, but overall...wow the pool area in the ground area and spa..wow. really beautiful Thank you, Waldorf! Had a blast. Highly recommend.…
I cant say enough about this hotel and staff. Beautiful property and helpful employees. I was upgraded for being a diamond member and it was amazing. I will definitely stay here again on my next trip.
I am giving 3 stars instead of 4.5 due to a couple of service missteps that, while not terrible, nevertheless took away from the enjoyment of my stay. I chose the Waldorf Astoria Berlin for a number of reasons, mainly because I am a Hilton Honors member (hotel is part of the network) and there is a spa. The Spa is absolutely lovely and I recommend it highly. However there were two main problems, the first was I chose easy check in on my HH app and it was anything but. My room was not ready and I was not given an anticipated time so I wound up waiting in the lobby for about an hour. I had to push to get in my room as I had a spa treatment lined up and they wanted me to "take what I needed from my suitcase" to the spa. Not very relaxing or comforting to have to take my bathing suit, etc, out in the lobby of the hotel. They also did not give me a key to at least wait in the bar (I got on the elevator and realised I could not access the floor). I received nothing for this inconvenience except for a (very nice) apology from the front desk staff. As HH member, they should have offered me something - a voucher, more points, later check out, something. The next misstep was at check out when I asked about the bills for my in room breakfast (I had intentionally paid more for a breakfast included). They explained I could only have "free" breakfast at the buffet in the dining room. That was not clear to me when I book the room and had I known this fact, I definitely would not have bothered paying extra. The whole purpose of my stay was to relax in peace in my room, not go downstairs to a buffet. And given the fact that there is pandemic going on, the hotel should encourage in room dining and certainly other luxury hotels do not care whether your breakfast is taken in the hotel dining room or in your room. So that was disappointing. Finally, one evening I called room service and they did not pick up - at all. Twice. I wound up going out for dinner. Other than those missteps, the hotel is beautiful and the spa is absolutely wonderful. So in sum: Pros: beautiful hotel, great Berlin location, clean rooms, wonderful views, great spa Cons: if you prefer your breakfast in the room, definitely do not book "breakfast included", do not expect any special treatment as an HH member, check in process is not as simple as claimed/should be…
Wonderful hotel! The staff was amazing ( especially the concierge). The made our trip. The room was spacious and comfortable we had stunning views of the Christmas festival and the zoo. The breakfast provided by the hotel was incredible
The hotel has a number of pros and cons. While it's my second time here, I won't be returning. The biggest pro is the concierge. Kristoff is very passionate about what he does, and was very helpful with maximizing what I wanted to see in the short time I was there. A number of cons are as follows: The staff weren't very helpful throughout my stay. The doormen seem more preoccupied with their own conversations than opening the door or offering assistance, or even so much as a smile and greeting. (The other staff seemed quite aloof as well...) The toiletries are not single use, and are kept in large dispensers in the shower which especially in the current COVID era can cause hygiene and tampering concerns. Even 3 or 4 star hotels don't put their toiletries in mass dispensers..... The location of the hotel is near the zoo, and quite far from the Brandenburg Gate and most tourist attractions. The bar is open only certain nights of the week. The hotel is somewhat dated. I usually stay about 50 nights/ year in hotels, and as a Hilton Diamond member, I've stayed in my fair share of Hilton family properties. In my opinion, a 5 star hotel truly differentiates itself by its staff and attention to detail, and I feel the hotel was sorely lacking on both fronts. Compared with the other hotels I stayed at on my trip to Germany, this was a real disappointment, and marred my entire trip. It's hard for me to fathom that this is the same brand as the Waldorf Astoria Amsterdam or Waldorf Astoria Beverly Hills...…
I stayed at the Waldorf Astoria Berlin in October and had a better stay than my most recent stay. My partner and I had a great view of the church with a pleasant room, our first stay we had an unpleasant experience with breakfast, the paper in the printer for the kitchen ran out and we sat there for quite some time watching meals for guests that had been seated after we had ordered come out before ours, finally the gentleman that worked as the hostess walked by and I asked where our food was, he went to check and came back to apologize stating the chef never got the order, he took our order again and we waited another 15 minutes before they brought out the wrong order, then we had to wait again for them to fix it. This stay in November the room we got had a not as decent view, fan/HVAC did not work, one of the nights there was no hot water and I called the front desk and they said there was nothing they could do about it until the next day, the couches and chairs had stains on them, housekeeping did not replenish the minibar consistently each morning, it was uncomfortably hot so we had to sleep with the windows open on the noisy side of the street, our tv volume was limited so we could not hear it over the outside noise, the tv glitched a few times and had to be restarted and the final part that upset me was that our breakfast was messed up again. This time we had ordered eggs Royale, waffles and french toast, they brought one order of french toast a pancake and no eggs royale, it took 15 minutes for them to bring coffee, which we had to ask them to get three times, I asked about the eggs royale twice, each time a different person said they would check, no one ever came back and my partner never got his food because we had to leave to catch our train. I was quite displeased with this stay compared to our first stay one month before and to make things worse after our breakfast fiasco we were rushing to get our bags and we’re only able to provide one Superfit member card to the front desk and the hotel called telling me they were charging me for not returning the other one.…
Stayed here with my girlfriend (her first time in Berlin, my second), and it was a pleasant experience. Room was spacious and comfy, and the bathtub was especially nice. Champagne & Eggs Benedict breakfast at ROCA Restaurant and the Couples Massage (particularly the foot scrub) at the Spa were top-notch. My particular thanks and recognition to the following hotel staff members: Philippe and Pierre (Front Desk/Concierge), Ibrahim (Bell Hop), Suzy (ROCA restaurant, Sunday breakfast), Eniko (from Hungary, Monday breakfast), Steven (Front Desk checkout), Elena and Viktor(?) (Spa).
Stayed Oct 1 to Oct 6. Let me objectively outline the good and bad: +ve: Great Location, I was extended Hilton Honor benefits (very important), the concierge is outstanding, the spa therapies are divine, the tower suite has incredible views of Berlin. This is a great hotel for sure. -ve: They were under staffed over the weekend, no one would answer the phone. The service at breakfast on Oct 2 (Saturday) was pathetic, I chose not to go back for breakfast. The service (response to phone calls) improved on Oct 4. They were understaffed for the weekend leading to poor guest experience.
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