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Mercure Hotel & Residenz Berlin Checkpoint Charlie

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#34 of 662 Hotels in Berlin
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Mercure Hotel & Residenz Berlin Checkpoint Charlie
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2,986 Reviews from our TripAdvisor Community

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Showing 1,686: English reviews
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Warsaw, Poland
Reviewed 4 days ago NEW

Was great as always. Large silent room, great German type of breakfast. Fast wi fi. Clean please (everywhere) and excellent reception work. I will stay there next year for sure. Will recommend to business travellers and private trip to Berlin

Review collected in partnership with Accorhotels.com
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Helpful?
Thank arturl560
Benedikt H, Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie, responded to this review

Dear arturl560 Thank you so much for your praise. Especially as a loyal guest to our hotel it is an honour to recieve your positiv feedback that I will of course chare within my team! See you soon again in Berlin. Sincerely Benedikt Heydweiller

Copenhagen, Denmark
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We travelled to Berlin over the Christmas weekend and were anxious to find a good place for a good price. Mercure Hotel at Checkpoint Charlie perfectly filled our expectations in this regard. The hotel is very conveniently located in the city centre and just a couple of minutes walk away from Checkpoint Charlie (which also has one of those old...

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Helpful?
1Thank bonii_vivek
About Hotel's Favourite Review
Benedikt H, Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie, responded to this review

Dear bonii_vivek Thank you a lot! It is always a pleasure receiving positiv feedback like yours that helps to keep our services at our wanted level, or even find the little spots to tweak as for shower partition in your room. We will send that idea to our central department and see if we can fix something in the future....

Copenhagen Region, Denmark
Reviewed 5 days ago NEW

We had a very nice large room with coffeemaker. Large bathroom and separate toilet. All very clean. Location is very central a few minutes walk from Checkpoint Charlie. Very good value for money - will definitely be back next time I'm in Berlin.

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Helpful?
Thank Viking9999
Benedikt H, Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie, responded to this review

Dear Viking9999 thank you for your great review. We hope to welcome you back during your next advised stay - and will work on our services to meet your demands in the future. Sincerely Benedikt Heydweiller

Sydney, Australia
Reviewed 1 week ago

Good clean hotel. Close to public transport. Rooms are big, kitchenette with fridge coffee maker, however coffee maker a bit outdated and fiddly. Air con worked very slow. If you travel in summer leave air con on when you leave the room and set it to 16C so it will be cool enough in the room when you come back...

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Helpful?
Thank Aldona B
Benedikt H, Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie, responded to this review

Dear Aldona B Thank you for your positiv review for taking the time to share your feedback. Concerning our team, we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. If you give us a chance to earn back your trust, I can assure you that we will do...

Reviewed 2 weeks ago

The hotel is in a great location for getting around the city, only a few minutes walk to the nearest metro station and there are a couple of restaurants near by and obvious landmark sites. The reception staff were friendly, room was spacious and with good amenities- but house keeping was a little lax- dirty cups not replaced with clean...

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Helpful?
Thank Helen M
Benedikt H, Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie, responded to this review

Dear Helen M, thank you a lot for your review and especially for the feedback on the house keeping. We will reinforce our attention on those points! Thank you again and we would still hope to welcome you back Sincerely Benedikt Heydweiller

Peterborough, England, United Kingdom
Reviewed 2 weeks ago

A pleasant hotel only a meters from Check Piont Charlie . The hotel is welcoming and the staff friendly and helpful ,the rooms are very clean and comfortable , the breakfast offers a good choice with both continental and cooked avail able. The menu in the evening is a bit limited but there are plenty of cafes and restaurants in...

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Helpful?
Thank Valerie T
Benedikt H, Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie, responded to this review

Dear Valerie T, thank you a lot for your review! We are glad you liked our services and Staff. Since there are so many Restaurants around this area, we chose to offer some fresh and modern Snacks with our RELAX - Food, Drinks & You Bar, instead of a big menu - but we constantly review our offers to meet...

United Kingdom
Reviewed 3 weeks ago

This place was absolutely great and we got it for a steal. We were on the 7th floor and the views weren't great, but everything else was. The service was great and all the staff were friendly and forthcoming with information, the room was very large and had all the amenities, and it's location is ideal. The sauna (there is...

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Helpful?
Thank Nick E
Benedikt H, Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie, responded to this review

Dear Nick E, wow thank you very much for that praise and perfect rating! We are proud to be considered "The place to stay" - considering the number of good hotels in the City. We are looking forward to welcome you back in Berlin soon. Best Regards Benedikt Heydweiller

London, United Kingdom
Reviewed 3 weeks ago

When we booked this hotel, we liked the fact that it had a small kitchenette (which we actually didn't use) and the location was within walking distance from an underground stop. It was also usefully close to Checkpoint Charlie which appears to be quite the hub for tourists. Our room was lovely and spacious. We had a living area with...

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Helpful?
Thank Babydonutx
Benedikt H, Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie, responded to this review

Dear Babydonutx We are very pleased that you enjoyed our "Maisonette Room" and services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks!...

Newcastle upon Tyne, United Kingdom
Reviewed 3 weeks ago

We spent a few days in Berlin, staying at the Mecure Hotel @ Check-Point Charlie. We thought the Hotel was fabulous and in a great location. Our room (a superior double) was huge, very clean, modern and well equipped. The staff (from front of house, breakfast staff and house-keeping) were polite and efficient. Thank you to everyone for making our...

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Helpful?
Thank lindan625
Benedikt H, Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie, responded to this review

Dear lindan625 thank you a lot for your "perfect" rating and praise. We were happy to have you as a guest and would like to welcome you back in Berlin! Sincerely Benedikt Heydweiller

Glasgow, United Kingdom
Reviewed 4 weeks ago via mobile

We arrived at the hotel before the 3pm check in, to put our bags in - the receptionist asked for a name of the booking, yet made no effort to look for the booking, instead continued to look at her computer screen & give the odd look up and smile. Once the booking details were finally understood, we were able...

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Helpful?
Thank smiley2602
Benedikt H, Manager at Mercure Hotel & Residenz Berlin Checkpoint Charlie, responded to this review

Dear smiley2602, Thank you for taking the time to share your feedback and for your good rating even though I wish you had a better experience on check in. It is feedback like this that we learn from and use to improve our services. Thank you again and I am looking foreward to welcome you back in Berlin soon. Sincerely...

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Staying in Mitte

Neighbourhood Profile
Mitte
The centre of Berlin, Mitte is most famous for sights like the Brandenburg Gate, Alexanderplatz, and Museum Island. The central location makes this one of the city's most expensive places to live. It is here the oldest traces of the city can be found, and evidence of some significant transformations, as well. The gangsters that once ruled the impoverished streets between Alexanderplatz and Hackescher Markt have given way to an international crowd pursuing fashionable designer clothes, the newest food trends and frequenting the many craft shops. Graphic designers have taken up residence in what used to be backyard barns and stables. There are still vestiges of the old days, however. The occasional housing complex is a reminder of the neighbourhood’s past. And if you look carefully, an old 1920s ball house nestled amongst the art galleries and exhibitions of Auguststrasse can still teach you how to dance the old fashioned way.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Mercure Hotel & Residence Berlin Checkpoint Charlie is located in the historic centre of the town and offers 139 spacious rooms, suites and apartments ( 30m² - 80m² ). Most of them have a balcony. Here you will be living in a particularly exclusive location, right by the former Checkpoint Charlie and near to the shopping stretch of Friedrichstrasse and Gendarmenmarkt. Our hotel provides a breakfast restaurant, wine garden, Checkpoint Bar, 24 h sauna, gym, sundeck and garage. ... more   less 

Additional Information about Mercure Hotel & Residenz Berlin Checkpoint Charlie

Address: Schuetzenstrasse 11, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Price Range: €87 - €179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel & Residenz Berlin Checkpoint Charlie 4*
Number of rooms: 136
Reservation Options:
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Also Known As:
Mercure Hotel And Residenz Berlin Checkpoint Charlie
Mercure Berlin
Hotel Style:
#18 Spa Hotel in Berlin
#25 Family Hotel in Berlin
#32 Luxury Hotel in Berlin
#36 Business Hotel in Berlin
#43 Romantic Hotel in Berlin
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel & Residenz Berlin Checkpoint Charlie staff and other travellers.
32 questions
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Questions? Get answers from Mercure Hotel & Residenz Berlin Checkpoint Charlie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“west side rooms very hot, glaring sun, need to close all the curtains”
 of 5 bubbles aldonab433, 11 Feb 2017 | Read review
“Hotel is in a quiet side street , upper floors are best .”
 of 5 bubbles 230valeriet, 3 Feb 2017 | Read review
“Don't forget to ask for free bathrobes and slippers at the reception.”
 of 5 bubbles MathieuM693, 7 Jan 2017 | Read review
“higher floors have apartments which are still looked after by housekeeping etc”
 of 5 bubbles 721moira, 24 Dec 2016 | Read review
“We had room 403 which is facing you as the lift door opens but we never heard the lift once when we were in the room.”
  • Very little noise from road as its a side road
  • Spacious Room
 of 5 bubbles 56RDG, 14 Dec 2016 | Read review
5 of 5