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1 - 5 of 575 reviews
The hotel is inside a nondescript looking building and won’t impress you from the outside. Once inside, the design elements start to show. Don’t come here expecting a cozy, warmly furnished hotel. The interior of the Cosmo Hotel is sleek, modern, and minimalist. There is...More
Very good hotel, great and spacious room. Manager very responsive, reception excellent, waiters and waitresses mediocre, not well trained. The breakfast staff were disorganized, a response we received from one staff member was inappropriate.
I stayed a couple of days with my girlfriend during our vacations. Everything was great! The staff deserves the congratulations for such well treatment. The hotel is near 2 subway station, coffes, restaurants and touristics points. So, for us, the location couldn't be more perfect....More
The manager didn't help us at all with some changes we needed to do with our reservation due Hurricane Irma. Bad customer service. Won't go there again. They really don't care about customers. Basically they were saying NO to everything we suggested.
No empathy for their customers. They charged me a full night using my SPG points despite I am a loyal SPG gold member since 2014 and gave them one day notice. We were expecting some understanding taking into account that the cause of our change...More
Dear Mr. Andresgks, first and foremost, we would like to thank you for your stay with us. We are very sorry to read your lines and to learn that you are unhappy with the cancellation policies of your reservation, but we feel our obligation to...More
"Great for couples"
"one side of the hotel looks over an attractive small park, the other side has balconies with a view of other..."
"When opening the door, hold the key card against the door knob and keep it there. Don't wave it around."
"Corner suites (especially those facing the park) are quiet and receive a large amount of sunlight during the..."
Ireland