We stayed for 4 nights at the hotel, nice location, good breakfast, very clean and spacious room. The bed was really hard, you have to take painkillers to be able to sleep in it due to back pain (usually sleeps well in hotels), the bathroom is very small, the shower is powerless and very small
Location, room and breakfast pleasant for us (Finnish couple, age +-70 yrs) during our stay October 17-21, 2021. But there was something in housekeeping we'd missing at 4 star hotel. Bed sheets and towels were not changed by housekeepers at all, during our stay. Is this nowadays a general practise in German hotels, something to do with or corona pandemia or something else?
The only reason this is not a 3 star review is because last year when we had to cancel due to corona the staff was very friendly. We had two rooms. Both were very very warm and the AC isn’t blowing cold air. When we arrived we didn’t had towels in the rooms. When we called we only recieved them for one room since the hotel was out of towels. Day two housekeeping took the Bathmat out of one of the rooms and they did not replace this. Also they took roomkeys out of both rooms. Unfortunately in one of the rooms this was not a room key but a key to the parking garage at our workplace. (Why does housekeeping remove things from rooms?) Day 3 housekeeping took the toilet paper out of one of the rooms and did not replace this. On day 2 and 3 housekeeping woke us up. While vacuuming the hallway they bump the head of the vacuum machine in to your door which sounds like someone is knocking on your door. The DND sign did not prevent this from happening. Reception staff was friendly but they didn’t try to go the extra mile. We had to complain two times before they took any action to try to find the lost card. Upon check out no one asked how our stay was. The hotel has potential. The location is super. The beds are good. And the gym is fine.…
This hotel is located in a zone close to all kinds of restaurants, high end stores, supermarkets. Very clean and spacious rooms. The wait area is very comfortable and the staff was very courteous and helpful. Stay was in Sep 2019
In a very pleasant neighbourhood with good transport links, this hotel had nice rooms with good customer service. The breakfast buffet had a wide variety of foods and had restarted just before our arrival, with hygiene measures such as gloves and masks in the current circumstances. Would definitely stay here again.
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