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So it started with no water in room and I have to buy. Then it moved to no toothpaste you have to buy. No slippers. Ok so if it was not a true hotel they should tell. Thank god they don't charge for toilet paper....More
Response from KnSan, Manager at Ibis Heilbronn CityResponded 7 February 2018
thank you for your review. I am very sorry that your experience did not meet your expectations.
Our hotel belongs to the category of two star hotels. We comply with all standards of this category. The missing guest supplies (drinks in the room,...More
Ibis hotels are often a cheap last resort. This one isn't so cheap because Heilbronn doesn't have many hotels (see my Mercure review).
It's exactly what you'd expect from an Ibis in terms of rooms and it can be expensive when Heilbronn is busy.
Thank Pete T
Reviewed 22 October 2017
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from KnSan, General Manager at Ibis Heilbronn CityResponded 23 October 2017
Booked this hotel before visiting Heilbronn for the first time. Location is excellent, between the main train station and the city centre and it will be even better when BUGA 2019 is on as it is walkable distance to the event. Close to the city...More
Response from KnSan, General Manager at Ibis Heilbronn CityResponded 21 June 2017
Dear Ibis guest,
We very much appreciate your comments regarding your stay at the Ibis Heilbronn City. It is always a pleasure to receive positive feedback.
At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important...More
I would have rated this hotel with 4 stars, as it offers everything you need for a short business trip. However I reduced my rating as they use to sell more Garage stays (at 9 Eur/night) than they have parking lots. This is unbelievable! One...More
Response from KnSan, General Manager at Ibis Heilbronn CityResponded 15 June 2017
Dear Ibis Guest,
Thank you for taking the time to tell us about your experience at our Ibis Heilbronn. I am sorry that this stay was not as good as expected; please allow me to express my apologies.
At Ibis, we strive to provide a...More